Craig Le Clair

Vice President, Principal Analyst serving Enterprise Architecture PROFESSIONALS

Craig serves Enterprise Architecture Professionals. He is an internationally recognized expert in business process management and initiated Forrester's series on untamed business processes, including customer on-boarding, invoice management, medical health records, financial compliance, and customer communications management. He specializes in helping companies transform from manual and paper-based processes to the mobile and digital world, as well as in information management, dynamic case management, enterprise content management, electronic signature; document imaging and capture; and document output for customer communications management. Craig is the leading analyst on the outsourcing of document processing services, including managed print services.

Previous Work Experience

Craig brings a wealth of experience and knowledge to Forrester through his 20 years' experience in IT and business process transformation. Prior to joining Forrester, Craig was a vice president at ADP, focusing on next-generation solutions for its document management business. Craig was also a cofounder of docHarbor and has held senior positions with several document management providers during the past 15 years. Craig has both a strong business and technology background, including time at MITRE and BBN. He is deeply experienced in the software industry, having authored How To Succeed In The Enterprise Software Market (2005).


Craig earned a B.S. in economics from Georgetown University and an M.B.A from George Washington University.

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6 results in Reports

  • Craig Le Clair
  • Enterprise Collaboration
  • For Enterprise Architecture Professionals

    Report:Smart Process Apps: To Combine Social And Dynamic Case Management

    Fill Gaping Hole In Process Needs

    Enterprises need to shift from isolated enterprise social projects to a process-oriented view that drives business outcomes. Smart process apps — an emerging $34 billion software category...

    • Downloads: 446
  • For Enterprise Architecture Professionals

    Report:SharePoint 2010 Unites Collaboration With Processes — But Significant BPM Gaps Remain

    Microsoft's SharePoint 2010 unleashed a host of improvements for line of business (LOB), security and compliance, developers, and the data center. But unlike Microsoft SharePoint 2007, which grouped...

    • Downloads: 1144
  • For Application Development & Delivery Professionals

    Report:Untamed Business Processes: When Even The Best Of Intentions Go Awry

    A business process — at its highest level — is any activity that helps an enterprise achieve its goals. Packaged and industry-specific applications form the transactional backbone for...

    • Downloads: 769
  • For CIO Professionals

    Report:How SaaS-Able Are Content, Collaboration, And Data Software Categories?

    Only Some Categories Possess The Innate Characteristics Suited To SaaS Delivery

    Many enterprises are considering information and knowledge management (I&KM) software-as-a-service (SaaS) solutions as alternatives to on-premise software installations and perpetual-license models....

    • Downloads: 1252
  • For Enterprise Architecture Professionals

    Report:Governing SharePoint In The Enterprise

    Using A Framework To Govern SharePoint In ECM Initiatives

    SharePoint can provide value to enterprises by supporting new and collaborative ways of working. When deployed effectively, team and community collaboration technology consolidate apps and content...

    • Downloads: 2124
  • For CIO Professionals

    Report:SharePoint Success Will Take a Village

    With the introduction of Microsoft Office SharePoint Server (MOSS) 2007, Microsoft moved SharePoint well beyond its traditional roots in portal and collaboration. SharePoint now includes broad,...

    • Downloads: 1680