Craig Le Clair

Vice President, Principal Analyst serving Enterprise Architecture PROFESSIONALS

Craig serves Enterprise Architecture and business process professionals. He is an internationally recognized expert in helping companies transform from manual and analogue-based processes to the mobile and digital world. Technology areas include enterprise social platforms, dynamic case management, enterprise content management, electronic signature, multichannel capture, and customer communications management. Process expertise includes customer onboarding, invoice management, insurance system modernization, and smart process applications. Craig developed Forrester's research series on business agility, outlining market, organizational, and process agility dimensions.

Previous Work Experience

Craig brings a wealth of experience and knowledge to Forrester through his 20 years' experience in IT and business process transformation. Prior to joining Forrester, he was a vice president at ADP, focusing on next-generation strategies for investor communications. Craig was also a cofounder of docHarbor and has held senior positions with several document management providers during the past 15 years. He has both a strong business and technology background, including time at Mitre and BBN. He is deeply experienced in the software industry, having authored How To Succeed In The Enterprise Software Market (2005).

Education

Craig earned a B.S. in economics from Georgetown University and an MBA from George Washington University.

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2 results in Reports

  • Craig Le Clair
  • Past 12 months
  • Business Technographics
  • For Enterprise Architecture Professionals

    Report:Prepare For 2015's Shifting BPM Landscape

    Landscape: The Business Process Management Playbook

    Enterprise architects, in particular business process architects, face a new frontier for driving process change. Business process management (BPM) has always focused on improving and automating...

    • Downloads: 1279
  • For Enterprise Architecture Professionals

    Report:Six Trends Reshape The Content Capture Market

    Increasing Digitization, Big Data, And Analytics Have The Potential To Lower The Capture Administrative Burden

    Today most enterprises rely on inbound content capture technology designed for paper and fax and aligned specifically with a line of business. But now the BT agenda is clear: Help fully digitize the...

    • Downloads: 283