Craig serves enterprise architecture and business process professionals. He is an internationally recognized expert in helping companies transform from manual and analogue-based processes to the mobile, digital, and cognitive world. Technology areas include enterprise collaboration, dynamic case management, electronic signature, customer communications management, robotic process automation, cognitive solutions, and their potential workforce disruption. Process domains includes customer onboarding, financial services, and insurance system modernization. Craig developed Forrester's research series on business agility, outlining market, organizational, and process agility dimensions.
Craig brings a wealth of experience and knowledge to Forrester through his 20 years of experience in IT and business process transformation. Prior to joining Forrester, he was a vice president at ADP, focusing on next-generation strategies for investor communications. Craig was also a cofounder of docHarbor: an early document management SaaS provider. He has both a strong business and technology background, including time at Mitre and BBN. He is deeply experienced in the software industry, having authored How To Succeed In The Enterprise Software Market (2005).
Craig earned a B.S. in economics from Georgetown University and an MBA from George Washington University.