Craig   Le Clair

Craig Le Clair

Vice President, Principal Analyst Serving Enterprise Architecture Professionals

Craig serves enterprise architecture and business process professionals. He is an internationally recognized expert in helping companies transform from manual and analog processes to the mobile, digital, and cognitive world. His technology coverage areas include robotic process automation and the emerging digital workforce, AI solutions in financial services, and potential workforce disruption due to these technologies. Enterprise collaboration, dynamic case management, electronic signature, and customer communications management round out his coverage. Process domains include customer onboarding, financial service applications, and insurance system modernization.

Previous Work Experience

Craig brings a wealth of experience and knowledge to Forrester through his 25 years of experience in IT and business process transformation. Prior to joining Forrester, he was a vice president at ADP, focusing on next-generation strategies for investor communications. He holds a patent for electronic delivery of compliance information. Craig was also a cofounder of docHarbor, an early document management SaaS provider. He has both a strong business and technology background, including time at Mitre and BBN.

A prolific writer and speaker, Craig authored How To Succeed In The Enterprise Software Market and has been quoted in The Wall Street Journal, USA Today, Forbes, and many other publications and media outlets.

Education

Craig earned a B.S. in economics from Georgetown University and an MBA from George Washington University.

Craig Le Clair

Vice President, Principal Analyst Serving Enterprise Architecture Professionals

Craig serves enterprise architecture and business process professionals. He is an internationally recognized expert in helping companies transform from manual and analog processes to the mobile, digital, and cognitive world. His technology coverage areas include robotic process automation and the emerging digital workforce, AI solutions in financial services, and potential workforce disruption due to these technologies. Enterprise collaboration, dynamic case management, electronic signature, and customer communications management round out his coverage. Process domains include customer onboarding, financial service applications, and insurance system modernization.

Previous Work Experience

Craig brings a wealth of experience and knowledge to Forrester through his 25 years of experience in IT and business process transformation. Prior to joining Forrester, he was a vice president at ADP, focusing on next-generation strategies for investor communications. He holds a patent for electronic delivery of compliance information. Craig was also a cofounder of docHarbor, an early document management SaaS provider. He has both a strong business and technology background, including time at Mitre and BBN.

A prolific writer and speaker, Craig authored How To Succeed In The Enterprise Software Market and has been quoted in The Wall Street Journal, USA Today, Forbes, and many other publications and media outlets.

Education

Craig earned a B.S. in economics from Georgetown University and an MBA from George Washington University.

Craig Le Clair's Research

Most RecentMost Popular
  • For Infrastructure & Operations Professionals

    REPORT: AI Is Ready For Employees, Not Just Customers

    Human-Machine Collaboration Should Start With Employees

    March 27, 2018Craig Le Clair

    Your customers aren't the only ones who can benefit from advancing artificial intelligence (AI) support — your employees can, too. Chatbots help employees who service customers, and you can build them with mature AI components. But success requires a focus on tasks rather than job replacement as well as a cyborg-like division between human and machine tasks. This report helps infrastructure and operations (I&O) pros determine which tasks are best executed by people and which are best left to machines, with use cases describing how that looks.

  • For Infrastructure & Operations Professionals

    REPORT: The Forrester Wave™: Cloud-Based Dynamic Case Management, Q1 2018

    The 11 Providers That Matter Most And How They Stack Up

    March 8, 2018Craig Le Clair

    In our 23-criteria evaluation of cloud-based dynamic case management (DCM) providers, we identified the 11 most significant ones — AINS, Appian, bpm'online, DST Systems, Eccentex, Hyland, IBM, Newgen Software, OpenText, Pegasystems, and TIBCO Software — and researched, analyzed, and scored them. This report shows how each provider measures up and helps infrastructure and operations (I&O) professionals make the right choice.

  • For Infrastructure & Operations Professionals

    REPORT: Inquiry Spotlight: Forrester's RPA Inquiries Reveal Activity But Low Maturity

    Client Inquiries Highlight Security, Control, And Design Issues

    December 20, 2017Craig Le Clair

    The search for rapid digitization has pushed robotic process automation (RPA) to a prominent position in automation strategies. During the past year, Forrester has received more than 200 inquiries on RPA, including queries about vendors, operating models, security, technology, control, and business cases. We have created a six-level maturity framework to assess the overall market maturity. This report synthesizes recent inquiries to help I&O professionals keep ahead of rapid RPA deployments.

  • For Application Development & Delivery Professionals

    REPORT: Knowing The Enterprise Collaboration Landscape Is Essential To Digital Transformation

    Landscape: The Enterprise Collaboration Playbook

    December 8, 2017Craig Le Clair

    Today's enterprise collaboration (EC) landscape is fragmented. Point solution providers try to coexist alongside Google and Microsoft cloud services. Team messaging and embedded collaboration support are challenging whether enterprise social platforms are a sustainable market. This report aims to help application development and delivery (AD&D) professionals make informed decisions on technologies in a rapidly changing enterprise collaboration landscape. This is an update of a previously published report; Forrester reviews and updates it periodically for continued relevance and accuracy.

  • For Infrastructure & Operations Professionals

    REPORT: Predictions 2018: Automation Alters The Global Workforce

    Ten Key Developments In Automation Reshape The Industry In 2018

    November 9, 2017 Chris Gardner, J. P. Gownder, Craig Le Clair, Elinor Klavens, Joseph Blankenship, Tim Sheedy, Robert Stroud, Diego Lo Giudice

    Automation has been one of the most profound and disruptive forces in human history. The market for automation in many forms will accelerate faster in 2018 as firms look to squeeze performance and insights out of previously commodity operations. Companies that master automation will dominate their industries. This report outlines Forrester's 10 key predictions for the evolution of automation in 2018 and prescribes the optimal ways for Infrastructure and operations (I&O) leaders to respond.

View all of Craig Le Clair's Research

Clients Who Work With Craig Le Clair Also Work With:

View all related analysts