Craig   Le Clair

Craig Le Clair

Vice President, Principal Analyst Serving Enterprise Architecture Professionals

Craig serves enterprise architecture and business process professionals. He is an internationally recognized expert in helping companies transform from manual and analog processes to the mobile, digital, and cognitive world. His technology coverage areas include robotic process automation and the emerging digital workforce, AI solutions in financial services, and potential workforce disruption due to these technologies. Enterprise collaboration, dynamic case management, electronic signature, and customer communications management round out his coverage. Process domains include customer onboarding, financial service applications, and insurance system modernization.

Previous Work Experience

Craig brings a wealth of experience and knowledge to Forrester through his 25 years of experience in IT and business process transformation. Prior to joining Forrester, he was a vice president at ADP, focusing on next-generation strategies for investor communications. He holds a patent for electronic delivery of compliance information. Craig was also a cofounder of docHarbor, an early document management SaaS provider. He has both a strong business and technology background, including time at Mitre and BBN.

A prolific writer and speaker, Craig authored How To Succeed In The Enterprise Software Market and has been quoted in The Wall Street Journal, USA Today, Forbes, and many other publications and media outlets.

Education

Craig earned a B.S. in economics from Georgetown University and an MBA from George Washington University.

Craig Le Clair

Vice President, Principal Analyst Serving Enterprise Architecture Professionals

Craig serves enterprise architecture and business process professionals. He is an internationally recognized expert in helping companies transform from manual and analog processes to the mobile, digital, and cognitive world. His technology coverage areas include robotic process automation and the emerging digital workforce, AI solutions in financial services, and potential workforce disruption due to these technologies. Enterprise collaboration, dynamic case management, electronic signature, and customer communications management round out his coverage. Process domains include customer onboarding, financial service applications, and insurance system modernization.

Previous Work Experience

Craig brings a wealth of experience and knowledge to Forrester through his 25 years of experience in IT and business process transformation. Prior to joining Forrester, he was a vice president at ADP, focusing on next-generation strategies for investor communications. He holds a patent for electronic delivery of compliance information. Craig was also a cofounder of docHarbor, an early document management SaaS provider. He has both a strong business and technology background, including time at Mitre and BBN.

A prolific writer and speaker, Craig authored How To Succeed In The Enterprise Software Market and has been quoted in The Wall Street Journal, USA Today, Forbes, and many other publications and media outlets.

Education

Craig earned a B.S. in economics from Georgetown University and an MBA from George Washington University.

Craig Le Clair's Research

Most RecentMost Popular
  • For Infrastructure & Operations Professionals

    REPORT: Future Jobs: Plan Your Workforce For Automation Dividends And Deficits

    Twelve Work Personas Define The Future Of Work

    April 30, 2019Craig Le Clair, J. P. Gownder

    Automation deficits (also known as job losses) due to advancing automation are inevitable. But they'll affect different occupations at different times and in different ways. To help you better understand the progression, this report defines, quantifies, and ranks 12 work personas that capture more than 800 occupations tracked by the US Bureau of Labor Statistics. CEOs, CIOs, HR leaders, and enterprise architects can use this taxonomy to plan for a very different workforce.

  • For Infrastructure & Operations Professionals

    REPORT: Get Control Over Your Bots With Forrester's Automation Framework

    Use Nine Critical Dimensions To Decipher The Automation Landscape

    March 6, 2019 Chris Gardner, Craig Le Clair

    The impact of automation on companies' efforts to win, serve, and retain customers is unquestionable. However, it can be difficult to determine how different types of automation relate to one another, where you might be able to reuse certain technologies, and how best to rationalize your portfolio. Using nine dimensions, Forrester has classified eight major categories of more than sixty types of automation. Infrastructure and operations (I&O) professionals can use this framework to guide their automation journeys.

  • For Enterprise Architecture Professionals

    REPORT: RPA, DPA, BPM, And DCM Platforms: The Differences You Need To Know

    Apply Forrester's Automation Framework To Process Automation

    March 1, 2019Craig Le Clair

    Customer-obsessed transformation has pushed automation front and center, but it's difficult to choose among automation tools. Robotic process automation (RPA) is surging, but firms have invested billions in business process management (BPM) suites, now called digital process automation (DPA)-deep, and DPA-wide (low code) platforms. Enterprise architects are asking, "Should we invest in popular RPA tools, or can we reach the same business goal with DPA or dynamic case management (DCM)?" This report builds on Forrester's automation framework, applying nine core dimensions to answer process automation questions.

  • For CIO Professionals

    REPORT: The Revenge Of The Atoms

    Algorithms Plus Atoms Reshape The Age Of The Customer

    February 28, 2019 J. P. Gownder, Brian Hopkins, Craig Le Clair

    The digital world of bits empowered customers like never before. But a new era of continuous delivery, powered by AI and automation, promises to help companies regain some leverage in their relationship with buyers. To do so, they must connect two key silos within the organization: the silo that understands digital and the silo that understands physical production. This report will show CIOs and other leaders why this effort is the key to future innovation.

  • For Infrastructure & Operations Professionals

    REPORT: Gauge Your RPA Maturity

    February 21, 2019Craig Le Clair

    The search for rapid digitization has pushed robotic process automation (RPA) to a prominent position in automation strategies. To help infrastructure and operations (I&O) professionals evaluate their preparedness to drive RPA and advancing automations, this framework uses 20 criteria to determine their organization's maturity level — beginner, intermediate, or advanced.

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