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Responsible for improving the perceived quality of customer interactions, you leverage emerging technologies to create the digital experiences of the future and lead enterprisewide customer experience transformations.
Chief Customer Officer
Chief Experience Officer
Director of Customer Experience
VP of Brand Experience
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April 24, 2015 | Leah Buley
April 20, 2015 | Megan Burns
April 16, 2015 | Rick Parrish
April 14, 2015 | Maxie Schmidt-Subramanian
Four Transformations Enable Businesses To Build Successful Digital Experiences In The Cloud
April 24, 2015 | TJ Keitt
New digital experiences are reshaping how people do everything from hailing a ride to accessing a document and cleaning their teeth. To keep pace with the disruptive upstarts delivering these new...
April 22, 2015 | Leah Buley
Customer experience (CX) and user experience (UX) have similar names and goals but very different approaches. And as yet, there is no standard operating model for how they should work together. While...
Personas & Scenarios, Customer Experience Management...
June 16, 2015 - June 17, 2015
April 30, 2015
May 5, 2015