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Customer Experience Professionals

Customer experience leaders must create experiences that meet or exceed customer expectations to drive profits.

To succeed, you must design outstanding experiences and the ecosystem to deliver them, demonstrate the business value of customer experience as a discipline, and lead its adoption across the organization.

Who this role is for:

Chief Customer Officer
Chief Experience Officer
Director of Customer Experience
VP of Brand Experience

Latest Research For This Role

Report: The US Customer Experience Index, 2018

How Brands Build Loyalty With The Quality Of Their Experience

June 19, 2018 | Rick Parrish

How well do leading brands build loyalty with the quality of their customer experience (CX)? This year, we reveal the complete rankings of all 287 brands across 19 industries in the US Customer...

Report: The US Multichannel Retailers Customer Experience Index, 2018

How US Multichannel Retail Brands Earn Loyalty With The Quality Of Their Experience

June 19, 2018 | Sucharita Kodali

How well do leading multichannel retailers earn loyalty with the quality of their customer experience (CX)? This year, we reveal the complete rankings of 42 multichannel retailer brands that were...

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Analysts Serving This Role

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Upcoming Events For This Role

Forum: CX Europe 2018

November 14, 2018 - November 15, 2018

Forum: Privacy & Security Europe 2018

October 9, 2018 - October 10, 2018

Forum: CXSF 2018

October 2, 2018 - October 3, 2018

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