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Customer Experience Professionals

Customer experience leaders must create experiences that meet or exceed customer expectations to drive profits.

To succeed, you must design outstanding experiences and the ecosystem to deliver them, demonstrate the business value of customer experience as a discipline, and lead its adoption across the organization.

Who this role is for:

Chief Customer Officer
Chief Experience Officer
Director of Customer Experience
VP of Brand Experience

Latest Research For This Role

Report: So You've Journey Mapped. Now What?

Three Ways To Use A Completed Journey Map As A Transformation Tool

July 6, 2020 | Sam Karpinski

Journey maps can be incredibly effective tools for driving a customer experience (CX) transformation, yet many CX professionals struggle with using them to create change. This report outlines some...

Report: Measuring Design's Impact: Establish, Extend, And Elevate Your Approach

A Design Impact Series Report

June 24, 2020 | Gina Bhawalkar

Adopting design measurement best practices helps experience design (XD) teams achieve benefits ranging from getting UX improvements prioritized to earning the opportunity to influence strategic...

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Analysts Serving This Role

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Upcoming Events For This Role

Forum: CX Singapore

September 3, 2020

Forum: CX North America

June 16, 2020 - June 18, 2020

Forum: CX North America

June 16, 2020 - June 18, 2020

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