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Customer Experience Professionals

Customer experience leaders must create experiences that meet or exceed customer expectations to drive profits.

To succeed, you must design outstanding experiences and the ecosystem to deliver them, demonstrate the business value of customer experience as a discipline, and lead its adoption across the organization.

Who this role is for:

Chief Customer Officer
Chief Experience Officer
Director of Customer Experience
VP of Brand Experience

Latest Research For This Role

Report: The Australia Retail Customer Experience Index, 2017

How Australian Retailers Earn Loyalty With The Quality Of Their Experience

January 22, 2018 | Tom Champion

How well do leading retailers earn loyalty with the quality of their customer experience (CX)? This year, we reveal the complete rankings of 16 retail brands that we analyzed as part of the Australia...

Report: The Australia Banking Customer Experience Index, 2017

How Australian Banks Earn Loyalty With The Quality Of Their Experience

January 22, 2018 | Tom Champion

How well do leading banks earn loyalty with the quality of their customer experience (CX)? This year, we reveal the complete rankings of nine banking brands that we analyzed as part of the Australia...

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Analysts Serving This Role

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Upcoming Events For This Role

Forum: CX Europe 2018

November 14, 2018 - November 15, 2018

Forum: Privacy & Security Europe 2018

October 9, 2018 - October 10, 2018

Forum: CX Singapore 2018

August 29, 2018

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