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Customer Experience Professionals

Customer experience leaders must create experiences that meet or exceed customer expectations to drive profits.

To succeed, you must design outstanding experiences and the ecosystem to deliver them, demonstrate the business value of customer experience as a discipline, and lead its adoption across the organization.

Who this role is for:

Chief Customer Officer
Chief Experience Officer
Director of Customer Experience
VP of Brand Experience

Latest Research For This Role

Report: The State Of CX Management In China, 2017

Build Stronger Management Capabilities To Improve Customer Experience

September 18, 2017 | Riccardo Pasto

Chinese firms are investing more effort and resources in customer experience (CX) as a differentiator and source of market strength. This report examines the findings from our 2017 CX management...

Report: The Forrester Wave™: Customer Journey Analytics Orchestration Platforms, Q3 2017

Kitewheel, Thunderhead, NICE, And Teradata Lead In An Emerging Field Of Vendors

September 14, 2017 | Joana van den Brink-Quintanilha

In our 27-criteria evaluation of customer journey analytics orchestration platform providers, we identified the 10 most significant ones — Adobe, ClickFox, ENGAGEcx, Kitewheel, NICE, Pointillist,...

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Analysts Serving This Role

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Upcoming Events For This Role

Forum: CX Europe 2017

November 14, 2017 - November 15, 2017

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