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Customer Experience Professionals

Customer experience leaders must create experiences that meet or exceed customer expectations to drive profits.

To succeed, you must design outstanding experiences and the ecosystem to deliver them, demonstrate the business value of customer experience as a discipline, and lead its adoption across the organization.

Who this role is for:

Chief Customer Officer
Chief Experience Officer
Director of Customer Experience
VP of Brand Experience

Latest Research For This Role

Report: The State Of CX Management In India, 2017

Enhance Customer Experience Competencies To Differentiate And Break Away From Peers

January 17, 2018 | Amit Bhatia

Organizations that want to reliably provide a great customer experience (CX) must master CX management. Firms with mature CX management perform key activities across the six essential competencies of...

Report: The India Credit Cards Customer Experience Index, 2017

How Indian Credit Card Brands Earn Loyalty With The Quality Of Their Experience

January 17, 2018 | Amit Bhatia

How well do leading credit card brands earn loyalty with the quality of their customer experience (CX)? This year, we reveal the complete rankings of five credit card brands that we analyzed as part...

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Analysts Serving This Role

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Upcoming Events For This Role

Forum: CX Europe 2018

November 14, 2018 - November 15, 2018

Forum: Privacy & Security Europe 2018

October 9, 2018 - October 10, 2018

Forum: CX Singapore 2018

August 29, 2018

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