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Customer Experience Professionals

Customer experience leaders must create experiences that meet or exceed customer expectations to drive profits.

To succeed, you must design outstanding experiences and the ecosystem to deliver them, demonstrate the business value of customer experience as a discipline, and lead its adoption across the organization.

Who this role is for:

Chief Customer Officer
Chief Experience Officer
Director of Customer Experience
VP of Brand Experience

Latest Research For This Role

Report: Answers To Common Questions About Forrester's Customer Experience Index

Frequently Asked Questions About The CX Index Methodology, Business Impact Simulator, And Benchmark Study

April 19, 2018 | Rick Parrish

Companies need a way to measure changes in the quality of their customer experience (CX), understand how it compares to competitors' CX, and prioritize improvements that will grow revenue....

Report: Digital CX Trends, 2018

Landscape: The Digital Customer Experience Improvement Playbook

April 19, 2018 | Andrew Hogan

In our 2017 edition of this digital CX trends report, Forrester identified how technology was advancing user interfaces by adding AI enablers and how innovation labs and employee tools that support...

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Analysts Serving This Role

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Upcoming Events For This Role

Forum: CX Europe 2018

November 14, 2018 - November 15, 2018

Forum: Privacy & Security Europe 2018

October 9, 2018 - October 10, 2018

Forum: CXSF 2018

October 2, 2018 - October 3, 2018

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