Forrester Research For:
Customer experience leaders must create experiences that meet or exceed customer expectations to drive profits.
To succeed, you must design outstanding experiences and the ecosystem to deliver them, demonstrate the business value of customer experience as a discipline, and lead its adoption across the organization.
Chief Customer Officer
Chief Experience Officer
Director of Customer Experience
VP of Brand Experience
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May 21, 2015 | Rick Parrish
May 13, 2015 | Daniel Brousseau
May 6, 2015 | Megan Burns
May 21, 2015 | Leah Buley
On May 14, 2015, design firm Lunar Engineering announced that management consulting firm McKinsey will acquire it for an undisclosed sum. McKinsey joins a growing list of diverse firms such as...
A Four-Step Process To Better Govern CX Improvement Projects
May 13, 2015 | Samuel Stern
A rigorous governance process to determine the customer impact of all customer experience (CX) projects and initiatives helps CX professionals win funding and deliver on the promised improvements in...
Customer Experience Management...
Customer Experience Management, Customer Experience Index (CXi)...
June 16, 2015 - June 17, 2015
September 15, 2015
October 22, 2015 - October 23, 2015