Forrester Research For:
Customer experience leaders must create experiences that meet or exceed customer expectations to drive profits.
To succeed, you must design outstanding experiences and the ecosystem to deliver them, demonstrate the business value of customer experience as a discipline, and lead its adoption across the organization.
Chief Customer Officer
Chief Experience Officer
Director of Customer Experience
VP of Brand Experience
May 17, 2016 | Deanna Laufer
April 25, 2016 | Keith Coe
April 19, 2016 | Keith Coe
April 19, 2016 | Samuel Stern
Why Companies Must Understand And Manage How They Make Their Customers Feel
May 19, 2016 | Thomas McCann
Forrester's Australia Customer Experience Index (CX Index™) research clearly demonstrates that emotions are the most important factor shaping customers' perceptions of their experiences with a brand....
May 18, 2016 | TJ Keitt
Cloud services promise to lower tech management operational costs, which entices government agencies in this time of constrained budgets. But the cloud also has the potential to improve government...
Customer Experience Management, Marketing & Strategy...
Customer Experience Management...
June 20, 2016
June 1, 2016
June 2, 2016