Dan   Bieler

Dan Bieler

Principal Analyst Serving CIO Professionals

Dan serves CIOs and digital strategy leaders by guiding them through the challenges of digital transformation. Dan helps define strategies that deliver business benefits from new digital business models and drive sustainable innovation. Dan's particular focus is on the emergence of digital platforms and the related business models as well as the underlying business innovation strategies. Dan is also an expert in the key technologies underpinning digital platforms, such as the internet of things (IoT), mobile technologies, and social collaboration technologies. Dan evaluates and guides CIOs and their teams to manage the diverse demands around digital transformation and provides guidance on how to unlock the CIO's role as a business enabler.

Previous Work Experience

Dan has been in the ICT sector for more than a decade and a half. During this period, he held positions in investment banking, industry research, and vendor strategy and operations. Prior to joining Forrester, Dan worked at Deutsche Telekom's enterprise division, T-Systems, as a strategic marketing consultant. The role involved strategy planning and communication initiatives. Before Deutsche Telekom, Dan worked as an EMEA consulting director for telecommunications and networking at the research firm IDC and as a research director at Ovum. Dan also worked for more than half a decade in the investment banking industry as an equity analyst for Nomura International in London and for Credit Lyonnais Securities in Paris. His focus was on Pan-European telecoms, both integrated and pure mobile operators. During that period, Dan participated in several equity capital markets and private equity deals.

Education

Dan holds an M.Sc. in economics and B.Sc. in economics from the London School of Economics and the School of Oriental and African Studies (SOAS), both of which are part of the University of London.

Dan Bieler

Principal Analyst Serving CIO Professionals

Dan serves CIOs and digital strategy leaders by guiding them through the challenges of digital transformation. Dan helps define strategies that deliver business benefits from new digital business models and drive sustainable innovation. Dan's particular focus is on the emergence of digital platforms and the related business models as well as the underlying business innovation strategies. Dan is also an expert in the key technologies underpinning digital platforms, such as the internet of things (IoT), mobile technologies, and social collaboration technologies. Dan evaluates and guides CIOs and their teams to manage the diverse demands around digital transformation and provides guidance on how to unlock the CIO's role as a business enabler.

Previous Work Experience

Dan has been in the ICT sector for more than a decade and a half. During this period, he held positions in investment banking, industry research, and vendor strategy and operations. Prior to joining Forrester, Dan worked at Deutsche Telekom's enterprise division, T-Systems, as a strategic marketing consultant. The role involved strategy planning and communication initiatives. Before Deutsche Telekom, Dan worked as an EMEA consulting director for telecommunications and networking at the research firm IDC and as a research director at Ovum. Dan also worked for more than half a decade in the investment banking industry as an equity analyst for Nomura International in London and for Credit Lyonnais Securities in Paris. His focus was on Pan-European telecoms, both integrated and pure mobile operators. During that period, Dan participated in several equity capital markets and private equity deals.

Education

Dan holds an M.Sc. in economics and B.Sc. in economics from the London School of Economics and the School of Oriental and African Studies (SOAS), both of which are part of the University of London.

Dan Bieler's Research

Most RecentMost Popular
  • For CIO Professionals

    REPORT: Assess Your Innovation Capability Maturity

    November 3, 2017Dan Bieler

    Innovation is as much about business process design and business model adjustments as it is about product and service enhancements and efficiency improvements. In the context of digital transformation, your innovation initiatives must be part of your overall digital transformation effort, not simply a technology project. This report helps CIOs and CTOs evaluate their organization's innovation maturity with the goal of achieving transformative innovation.

  • For CIO Professionals

    REPORT: Case Study: Giffgaff Turns Customers Into Members Of Its Community Business Model

    The Community Business Model Helps Drive Innovation And Successful Customer Engagement

    November 3, 2017Dan Bieler

    UK-based mobile virtual network operator (MVNO) giffgaff has found that using a community-based business model delivers business benefits. The operator actively involves customers in running the business through co-innovation and ongoing membership support. This case study shows CIOs looking to enhance their firm's customer experience and operational efficiency how giffgaff leveraged its customer community to accomplish just that.

  • For CIO Professionals

    REPORT: Huawei Is Unifying Its Cloud Strategy But Must Strengthen Its Software

    The Firm Still Needs To Improve Analytics, AI, Automation, And Orchestration

    July 10, 2017Travis Wu, Dan Bieler, Randy Heffner, Charlie Dai, Andre Kindness

    CIOs can no longer see Huawei as just a telco equipment provider. In 2016, Huawei's annual revenue grew by 32% to US$75 billion, 59% of which came from outside of China — making it the largest global network solutions vendor by revenue. Huawei is transforming into a more comprehensive tech company and competing with global cloud players. This report offers insights that will help CIOs understand where Huawei is heading and how they can collaborate with the vendor to further their own digital journeys.

  • For CIO Professionals

    REPORT: Case Study: Telefónica Digitizes Its Operations In Service Of The Customer

    Simplified And Automated Operations Drive Employee Engagement And Better Customer Experience

    June 7, 2017Dan Bieler, Frederic Giron

    This case study covers the transformation of Telefónica's operations as a driver of improved customer experiences. It shows how the CIO's focus on simplification and automation, including a "zero back-office" model, created operational efficiencies and supported differentiated customer experience (CX) for the company. By focusing their operations on things that customers value, CIOs in other industries can follow Telefónica's steps and become digital innovators.

  • For CIO Professionals

    REPORT: Trust Must Be The Foundation Of Your B2B Digital Ecosystem

    March 29, 2017Dan Bieler

    Far from being a soft issue, trust underpins the management of your digital business and digital ecosystems. This report highlights how trust is fundamental to your digital transformation. It focuses on the role of trust in the B2B context and analyzes the key technologies, processes, and operational values that CIOs and their teams must use to build and maintain trusted ecosystem partnerships.

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Webinar: Innovation Trends For 2018: Where Should You Focus Your Innovation Spend?

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