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Dan   Bieler

Dan Bieler

Principal Analyst Serving CIO Professionals

Dan serves CIOs and digital strategy leaders by guiding them through the challenges of digital transformation. Dan helps define strategies that deliver business benefits from new digital business models and drive sustainable innovation. Dan's particular focus is on the emergence of digital platforms and the related business models as well as the underlying business innovation strategies. Dan is also an expert in the key technologies underpinning digital platforms, such as the internet of things (IoT), mobile technologies, and social collaboration technologies. Dan evaluates and guides CIOs and their teams to manage the diverse demands around digital transformation and provides guidance on how to unlock the CIO's role as a business enabler.

Previous Work Experience

Dan has been in the ICT sector for more than a decade and a half. During this period, he held positions in investment banking, industry research, and vendor strategy and operations. Prior to joining Forrester, Dan worked at Deutsche Telekom's enterprise division, T-Systems, as a strategic marketing consultant. The role involved strategy planning and communication initiatives. Before Deutsche Telekom, Dan worked as an EMEA consulting director for telecommunications and networking at the research firm IDC and as a research director at Ovum. Dan also worked for more than half a decade in the investment banking industry as an equity analyst for Nomura International in London and for Credit Lyonnais Securities in Paris. His focus was on Pan-European telecoms, both integrated and pure mobile operators. During that period, Dan participated in several equity capital markets and private equity deals.

Education

Dan holds an M.Sc. in economics and B.Sc. in economics from the London School of Economics and the School of Oriental and African Studies (SOAS), both of which are part of the University of London.

Dan Bieler

Principal Analyst Serving CIO Professionals

Dan serves CIOs and digital strategy leaders by guiding them through the challenges of digital transformation. Dan helps define strategies that deliver business benefits from new digital business models and drive sustainable innovation. Dan's particular focus is on the emergence of digital platforms and the related business models as well as the underlying business innovation strategies. Dan is also an expert in the key technologies underpinning digital platforms, such as the internet of things (IoT), mobile technologies, and social collaboration technologies. Dan evaluates and guides CIOs and their teams to manage the diverse demands around digital transformation and provides guidance on how to unlock the CIO's role as a business enabler.

Previous Work Experience

Dan has been in the ICT sector for more than a decade and a half. During this period, he held positions in investment banking, industry research, and vendor strategy and operations. Prior to joining Forrester, Dan worked at Deutsche Telekom's enterprise division, T-Systems, as a strategic marketing consultant. The role involved strategy planning and communication initiatives. Before Deutsche Telekom, Dan worked as an EMEA consulting director for telecommunications and networking at the research firm IDC and as a research director at Ovum. Dan also worked for more than half a decade in the investment banking industry as an equity analyst for Nomura International in London and for Credit Lyonnais Securities in Paris. His focus was on Pan-European telecoms, both integrated and pure mobile operators. During that period, Dan participated in several equity capital markets and private equity deals.

Education

Dan holds an M.Sc. in economics and B.Sc. in economics from the London School of Economics and the School of Oriental and African Studies (SOAS), both of which are part of the University of London.

Dan Bieler's Research

Most RecentMost Popular
  • For CIO Professionals

    REPORT: Huawei Is Unifying Its Cloud Strategy But Must Strengthen Its Software

    The Firm Still Needs To Improve Analytics, AI, Automation, And Orchestration

    July 10, 2017Travis Wu, Dan Bieler, Randy Heffner, Charlie Dai, Andre Kindness

    CIOs can no longer see Huawei as just a telco equipment provider. In 2016, Huawei's annual revenue grew by 32% to US$75 billion, 59% of which came from outside of China — making it the largest global network solutions vendor by revenue. Huawei is transforming into a more comprehensive tech company and competing with global cloud players. This report offers insights that will help CIOs understand where Huawei is heading and how they can collaborate with the vendor to further their own digital journeys.

  • For CIO Professionals

    REPORT: Case Study: Telefónica Digitizes Its Operations In Service Of The Customer

    Simplified And Automated Operations Drive Employee Engagement And Better Customer Experience

    June 7, 2017Dan Bieler, Frederic Giron

    This case study covers the transformation of Telefónica's operations as a driver of improved customer experiences. It shows how the CIO's focus on simplification and automation, including a "zero back-office" model, created operational efficiencies and supported differentiated customer experience (CX) for the company. By focusing their operations on things that customers value, CIOs in other industries can follow Telefónica's steps and become digital innovators.

  • For CIO Professionals

    REPORT: Trust Must Be The Foundation Of Your B2B Digital Ecosystem

    March 29, 2017Dan Bieler

    Far from being a soft issue, trust underpins the management of your digital business and digital ecosystems. This report highlights how trust is fundamental to your digital transformation. It focuses on the role of trust in the B2B context and analyzes the key technologies, processes, and operational values that CIOs and their teams must use to build and maintain trusted ecosystem partnerships.

  • For CIO Professionals

    REPORT: Power Your Digital Ecosystems With Business Platforms

    Leverage Business Platforms To Drive Digital Transformation

    March 29, 2017Dan Bieler

    Business platforms provide the infrastructure for instant, near-zero marginal cost and omnidirectional information exchange and tool development. Business platforms empower ecosystems by facilitating the information exchange between products, partners, customers, and vendors. This report, which investigates the business-to-businesses (B2B) environment, helps business and technology leaders develop their platform and ecosystem strategies.

  • For CIO Professionals

    REPORT: Make Omnichannel A Cornerstone Of Your Telecom Digital Transformation

    Most Telcos Underestimate The Significance Of The Omnichannel Opportunity For Their Digital Transformation

    March 17, 2017Dan Bieler

    Offering customers seamless omnichannel experiences is critical for telcos' digital transformation efforts. Today, customers expect to use a variety of digital touchpoints. Omnichannel affects telcos' customer engagement activities at every stage of the customer life cycle. Yet, many telcos are still struggling to meet their customers' rising expectations for coherent end-to-end customer engagement. This report highlights aspects that digital transformation leaders at telcos ought to consider when planning their omnichannel strategy.

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