Danny   Mu

Danny Mu

Principal Analyst Serving CIO Professionals

Danny Mu serves CIO professionals, focusing on emerging technologies like artificial intelligence, big data, cloud, and the internet of things (IoT). His research provides practical advice to CIOs and technology executives on harnessing the power of these emerging technologies to optimize digital customer experience and digital operational excellence.

Previous Work Experience

Danny has over 10 years of experience in information technology as an investor, strategist, consultant, architect, manager, and academic researcher. Before joining Forrester, he was an SVP of China at Recruit Strategic Partners, the venture capital arm of Recruit Holdings, where he invested in innovative startups in enterprise services and helped the portfolio's startups in AI, big data, and IT architecture. Danny also worked as an executive leader in Lenovo's CIO organization, where he led the development of innovation strategy and deployed innovation projects for Lenovo's global supply chain. Prior to this, Danny worked at IBM as a technical architect, providing consulting and deployment services to finance and telecom customers on big data, private cloud, high-performance computing, and other enterprise infrastructure.

Education

Danny holds a Ph.D, M.A., and B.A. in computer science from Tsinghua University.

Danny Mu

Principal Analyst Serving CIO Professionals

Danny Mu serves CIO professionals, focusing on emerging technologies like artificial intelligence, big data, cloud, and the internet of things (IoT). His research provides practical advice to CIOs and technology executives on harnessing the power of these emerging technologies to optimize digital customer experience and digital operational excellence.

Previous Work Experience

Danny has over 10 years of experience in information technology as an investor, strategist, consultant, architect, manager, and academic researcher. Before joining Forrester, he was an SVP of China at Recruit Strategic Partners, the venture capital arm of Recruit Holdings, where he invested in innovative startups in enterprise services and helped the portfolio's startups in AI, big data, and IT architecture. Danny also worked as an executive leader in Lenovo's CIO organization, where he led the development of innovation strategy and deployed innovation projects for Lenovo's global supply chain. Prior to this, Danny worked at IBM as a technical architect, providing consulting and deployment services to finance and telecom customers on big data, private cloud, high-performance computing, and other enterprise infrastructure.

Education

Danny holds a Ph.D, M.A., and B.A. in computer science from Tsinghua University.

Danny Mu's Research

Most RecentMost Popular
  • For Application Development & Delivery Professionals

    REPORT: New Tech: AI-Fueled Speech Analytics Solutions In China, Q1 2019

    Forrester's Landscape Overview Of 23 Providers In China

    February 4, 2019Danny Mu

    The rising tide of AI and machine learning is creating new use cases for speech analytics solutions across sales, service, and marketing functions. This report presents a review of 23 vendors in the AI-fueled speech analytics tools market in China. Application development and delivery (AD&D) pros should use it to understand the capabilities within major market segments and to inform their technology strategies.

  • For eBusiness & Channel Strategy Professionals

    REPORT: Case Study: How Ping An Insurance Embraced Digital To Rewrite Its Business

    January 17, 2019Danny Mu, Meng Liu

    Ping An Insurance, one of the world's largest insurers in terms of market capitalization, used emerging technologies to transform itself from a traditional insurer into a digital innovator. It now provides healthcare, automotive, real estate, and smart city services to more than half a billion internet customers. This report details how digital business pros can leverage Ping An's experience to achieve superior customer experience (CX) and operational efficiencies, innovate their business models, and build new ecosystems.

  • For Customer Experience Professionals

    REPORT: Case Study: JD.com Delivers Superior CX With Digital Supply Chain And In-House Logistics

    How China's Largest Retailer Wins By Infusing Operations With Emerging Tech

    November 12, 2018 Riccardo Pasto, Danny Mu

    JD.com, the largest retailer in China, sees investments in logistics and supply chain as key enablers of sustainable customer experience (CX) differentiation in a highly competitive market. This report details how retailers and consumer goods companies can improve operational efficiencies and deliver superior CX by applying emerging technologies to both front-end and back-end operations.

  • For CIO Professionals

    REPORT: The Forrester Wave™: Predictive Analytics And Machine Learning Solutions In China, Q4 2018

    The Nine Providers That Matter Most And How They Stack Up

    November 12, 2018Danny Mu, Charlie Dai

    In our 24-criterion evaluation of predictive analytics and machine learning (PAML) providers in China, we identified the nine most significant ones — Alibaba Cloud, H3C, Huawei, Inspur, Kingsoft Cloud, MiningLamp, Percent, SAP, and SAS — and researched, analyzed, and scored them. This report shows how each provider measures up and helps CIOs in China make the right choice.

  • For CIO Professionals

    REPORT: Emerging Technologies Are Transforming "Made In China"

    Consider Four Scenarios To Transform Manufacturing With Emerging Technologies

    July 25, 2018Danny Mu, Frederic Giron

    China's government is driving the transformation of the country's manufacturing sector and raised it to a national strategic imperative with the "Made in China 2025" initiative. Manufacturing CIOs in China must understand how to leverage emerging technologies like artificial intelligence (AI), big data, cloud, and the internet of things (IoT) as key enablers of this transformation. This report details use cases where these technologies power smart manufacturing capabilities in four scenarios. Manufacturing CIOs can use this report to develop a blueprint for their digital transformation.

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