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Danny   Mu

Danny Mu

Principal Analyst Serving CIO Professionals

Danny Mu serves CIO professionals, focusing on emerging technologies like artificial intelligence, big data, cloud, and the internet of things (IoT). His research provides practical advice to CIOs and technology executives on harnessing the power of these emerging technologies to optimize digital customer experience and digital operational excellence.

Previous Work Experience

Danny has over 10 years of experience in information technology as an investor, strategist, consultant, architect, manager, and academic researcher. Before joining Forrester, he was an SVP of China at Recruit Strategic Partners, the venture capital arm of Recruit Holdings, where he invested in innovative startups in enterprise services and helped the portfolio's startups in AI, big data, and IT architecture. Danny also worked as an executive leader in Lenovo's CIO organization, where he led the development of innovation strategy and deployed innovation projects for Lenovo's global supply chain. Prior to this, Danny worked at IBM as a technical architect, providing consulting and deployment services to finance and telecom customers on big data, private cloud, high-performance computing, and other enterprise infrastructure.

Education

Danny holds a Ph.D, M.A., and B.A. in computer science from Tsinghua University.

Danny Mu

Principal Analyst Serving CIO Professionals

Danny Mu serves CIO professionals, focusing on emerging technologies like artificial intelligence, big data, cloud, and the internet of things (IoT). His research provides practical advice to CIOs and technology executives on harnessing the power of these emerging technologies to optimize digital customer experience and digital operational excellence.

Previous Work Experience

Danny has over 10 years of experience in information technology as an investor, strategist, consultant, architect, manager, and academic researcher. Before joining Forrester, he was an SVP of China at Recruit Strategic Partners, the venture capital arm of Recruit Holdings, where he invested in innovative startups in enterprise services and helped the portfolio's startups in AI, big data, and IT architecture. Danny also worked as an executive leader in Lenovo's CIO organization, where he led the development of innovation strategy and deployed innovation projects for Lenovo's global supply chain. Prior to this, Danny worked at IBM as a technical architect, providing consulting and deployment services to finance and telecom customers on big data, private cloud, high-performance computing, and other enterprise infrastructure.

Education

Danny holds a Ph.D, M.A., and B.A. in computer science from Tsinghua University.

Danny Mu's Research

Most RecentMost Popular
  • For Infrastructure & Operations Professionals

    REPORT: Now Tech: AI Chips In China, Q2 2020

    Forrester's Overview Of 24 AI Chip Providers In China

    April 29, 2020 Charlie Dai, Danny Mu

    You can use AI chips to accelerate AI model training, boost model inferencing, and power AI cloud and AI systems to facilitate business transformation. But to realize these benefits, you'll first have to select from a diverse set of vendors that vary by size, functionality, geography, and vertical market focus. Infrastructure and operations (I&O) professionals should use this report to understand the value they can expect from an AI chip provider and to select one based on size and functionality.

  • For eBusiness & Channel Strategy Professionals

    REPORT: Case Study: Starbucks Accelerates Growth With Alibaba's New Retail

    How The Coffee Giant Drives Business Growth By Plugging Into The Largest Online-To-Offline Ecosystem In China

    March 23, 2020 Xiaofeng Wang, Danny Mu

    Despite its dominance in the coffee retail segment, Starbucks struggled to serve empowered Chinese consumers efficiently and keep pace with fast-emerging local competition. The coffee chain has been fighting back, partnering with Alibaba to accelerate its business growth in China. Alibaba's New Retail solutions and broad ecosystem enabled Starbucks to create effective experiences throughout the customer journey and grow its business. Digital business pros can use this case study learn how to accelerate retail business growth with broad online and offline ecosystems.

  • For CIO Professionals

    REPORT: Case Study: Singapore Airlines Lands Operational Excellence With Systems Of Insight

    A Leading Airline Pragmatically Combined Data And Analytics For Real-Time Intelligent Airline Operations

    March 11, 2020Danny Mu, Frederic Giron

    Despite extensive computerization, airline operations command centers still deal with siloed data and manual processes that create latency, resulting in a poor customer experience (CX) and significant financial costs. Singapore Airlines worked with Tata Consultancy Services to build Intelligent Airline Operations, a solution to help the airline evolve toward more real-time, automated operations. CIOs should read this report to learn how to create systems that enable real-time insights to inform actions that improve operational excellence and CX.

  • For CIO Professionals

    REPORT: Forrester's Guide To Vendor Localization Strategy In China

    A Local Vendor Checklist For Doing Business In China In The Face Of The Trade War

    February 21, 2020 Charlie Dai, Danny Mu

    The ongoing trade war between the US and China and the slowdown of the latter's economy are challenging the adoption of foreign products and services for both Chinese firms — especially government and state-owned enterprises (SOEs) — and international companies doing business in China. This report analyzes the localization strategy that CIOs should adopt to survive in the face of these challenges and explores local alternatives in major technology categories including hardware, infrastructure software, middleware, and major applications.

  • For CIO Professionals

    REPORT: Case Study: Tech-Driven Innovations Transform Global Shipping

    OOCL Transformed The Shipping Industry With AI, IoT, And Blockchain

    January 27, 2020 Guannan Lu, Danny Mu

    Global shipping is sailing into the stiff headwinds of a challenging macroeconomic environment. Combining algorithms with atoms will generate new opportunities in this capital-heavy industry. Global shipping firm Orient Overseas Container Line (OOCL) actively embraced emerging technologies to optimize shipping operations and drive business breakthroughs. This report details OOCL's experiences to show CIOs how firms can drive digital transformation to become customer-obsessed and expand this attitude into the entire ecosystem.

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