Darrell   Hayward

Darrell Hayward

Senior Consultant Serving Application Development & Delivery Professionals

Darrell is a senior consultant in Forrester's project consulting group. He has a broad application development and delivery background with a specialization in customer relationship management (CRM), customer service, and customer engagement solutions.

Previous Work Experience

Darrell has over 10 years of management consultancy experience, including seven and a half years with Accenture within their UK CRM Management Consultancy practice and nearly two years as an independent consultant. He has managed and successfully delivered a number of high-profile CRM and customer experience projects for leading global companies across numerous industries, including oil and gas, financial services, and communications and high-tech.

Education

Darrell has an M.B.A. from Cass Business School, London, where he achieved a distinction and graduated in the top 10% of his cohort. He also holds a B.Sc. in accounting and management from Cardiff University, where he graduated top of his class.

Darrell Hayward

Senior Consultant Serving Application Development & Delivery Professionals

Darrell is a senior consultant in Forrester's project consulting group. He has a broad application development and delivery background with a specialization in customer relationship management (CRM), customer service, and customer engagement solutions.

Previous Work Experience

Darrell has over 10 years of management consultancy experience, including seven and a half years with Accenture within their UK CRM Management Consultancy practice and nearly two years as an independent consultant. He has managed and successfully delivered a number of high-profile CRM and customer experience projects for leading global companies across numerous industries, including oil and gas, financial services, and communications and high-tech.

Education

Darrell has an M.B.A. from Cass Business School, London, where he achieved a distinction and graduated in the top 10% of his cohort. He also holds a B.Sc. in accounting and management from Cardiff University, where he graduated top of his class.