David K. Johnson

Principal Analyst serving Infrastructure & Operations PROFESSIONALS

David serves Infrastructure & Operations Professionals and has one passion and one goal: helping companies create workforce computing experiences that engage people and enable them to do their best work. He is an expert in client virtualization technologies, including VDI, terminal services, application virtualization, desktop and mobile OS platforms, and converged infrastructures for VDI and DaaS. Forrester calls these technology capabilities digital workspace delivery. He helps Forrester clients build mastery of three things: workforce computing technologies, the audit and legal compliance aspects of workforce computing strategy, and the human behavior science of motivation and engagement.

Previous Work Experience

David is a former software executive with 15 years of industry experience focused on client management and related operational processes and tools. He has taken new products from zero to $100 million in revenues; he has also managed mature product lines and portfolios through all parts of the value chain — from vision, through execution and marketing, to successful selling. More importantly, David has worked directly with dozens of global organizations to understand how they function and how they use technologies most effectively.

Prior to Forrester, David was the VP of global marketing for Matrix42, a client management company based in Frankfurt, Germany; there, he worked with organizations to understand and develop solutions for their desktop transformation initiatives and coached sales teams to position and sell them effectively. In addition, David led product management and strategy for BMC Software's configuration automation for clients, cloud life-cycle management, and data center automation product lines. He also spent five years at Altiris/Symantec leading product management and marketing for the service desk and IT asset management product lines.

David K. Johnson's Research

  • For Infrastructure & Operations Professionals

    Report: Use Customer Experience Insights To Unshackle Employee Potential

    The companies in Forrester's Customer Experience Index (CX Index™) with high ratings are better than others are at creating effective, easy interactions that customers feel good about afterward....

  • For Infrastructure & Operations Professionals

    Report: Ten Trends That Will Reshape Workforce Productivity In 2017

    Infrastructure and operations (I&O) leaders responsible for workforce technology play a critical role in their companies' success in the age of the customer. To delight customers, your company's...

  • For Infrastructure & Operations Professionals

    Report: Build A Fitter ITSM Practice

    Organizations everywhere have begun digital business transformations to stimulate long-term growth. But many are ignoring their most precious assets — the people who sustain and improve the cust...

  • For Infrastructure & Operations Professionals

    Report: Assess Your Impact On Employee Performance And Flow

    Chances are that your organization measures technology management's success with KPIs that are relatively easy to measure. But are they the key factors to boosting your company's top-line growth...

  • For Infrastructure & Operations Professionals

    Report: The Future Of Digital Workspaces Is Cloud

    Employee technology plays a key role in a customer-obsessed organization. Seeking to arm employees with the technology they need to drive business growth, enterprises have invested in digital wo...

  • For Infrastructure & Operations Professionals

    Report: Elevate Human Performance With Workforce Enablement

    What's missing from most workforce technology strategies is an understanding of what makes people truly engaged and productive employees and how this relates to customer experience and financial...

  • For Infrastructure & Operations Professionals

    Report: Build Digital Workspace Delivery Systems To Give Employees The Right Tools For Their Job

    Employees that drive your digital business are increasingly using a variety of apps and services outside the corporate network while regularly accessing legacy applications and core services ins...

  • For Infrastructure & Operations Professionals

    Report: Five Steps To A Successful BYOC Program

    In 2012, as an I&O workforce computing professional, you will be faced with more people using their own computer for work than ever before. Many highly influential employees are already doing so...

  • For Infrastructure & Operations Professionals

    Report: The Forrester Wave™: Enterprise Client Management Suites, Q2 2012

    In Forrester's 62-criteria evaluation of client management suite vendors, we identified the 10 significant solution providers in this category — BMC Software, CA, Dell, Hewlett-Packard, IB...

  • For Infrastructure & Operations Professionals

    Report: Habitat For Engagement: Unleash Workforce Potential With Agile Enablement

    The technology your firm's employees use every day is an enormous source of personal innovation and competitive advantage. Yet, the overwhelming direction of infrastructure and operations (I&O) ...

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