David K. Johnson

Principal Analyst serving Infrastructure & Operations PROFESSIONALS

David serves Infrastructure & Operations Professionals and has one passion and one goal: helping companies create workforce computing experiences that engage people and enable them to do their best work. He is an expert in client virtualization technologies, including VDI, terminal services, application virtualization, desktop and mobile OS platforms, and converged infrastructures for VDI and DaaS. Forrester calls these technology capabilities digital workspace delivery. He helps Forrester clients build mastery of three things: workforce computing technologies, the audit and legal compliance aspects of workforce computing strategy, and the human behavior science of motivation and engagement.

Previous Work Experience

David is a former software executive with 15 years of industry experience focused on client management and related operational processes and tools. He has taken new products from zero to $100 million in revenues; he has also managed mature product lines and portfolios through all parts of the value chain — from vision, through execution and marketing, to successful selling. More importantly, David has worked directly with dozens of global organizations to understand how they function and how they use technologies most effectively.

Prior to Forrester, David was the VP of global marketing for Matrix42, a client management company based in Frankfurt, Germany; there, he worked with organizations to understand and develop solutions for their desktop transformation initiatives and coached sales teams to position and sell them effectively. In addition, David led product management and strategy for BMC Software's configuration automation for clients, cloud life-cycle management, and data center automation product lines. He also spent five years at Altiris/Symantec leading product management and marketing for the service desk and IT asset management product lines.

David K. Johnson's Research

  • For Infrastructure & Operations Professionals

    Report: Build Digital Workspace Delivery Systems To Give Employees The Right Tools For Their Jobs

    Employees in your company who engage with customers must become more agile, responsive, and informed. The corporate personal computing environment is now a mix of legacy technology that isn't we...

  • For Infrastructure & Operations Professionals

    Report: Build Your Workforce Enablement Strategic Plan

    Few areas of technology are as fundamental to customer interaction and business execution as the devices and software that employees use. But chances are, your firm and executive colleagues view...

  • For Infrastructure & Operations Professionals

    Report: Elevate Human Performance With Workforce Enablement

    What's missing from most workforce technology strategies is an understanding of what makes people truly engaged and productive employees and how this relates to customer experience and financial...

  • For Infrastructure & Operations Professionals

    Report: Improve Skills And Staffing For A Better Employee Experience

    Enterprises have a growing awareness of how technology affects employee productivity, turnover, customer experience (CX), and financial performance. To lead, infrastructure and operations (I&O) ...

  • For Infrastructure & Operations Professionals

    Report: Assess Your Workforce Maturity To Deliver A Better Employee Experience

    Infrastructure and operations (I&O) leaders often seek ways to improve their services and mature their organizations, but they may be relying on traditional technology and process-centric approa...

View all of David K. Johnson's Research

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