David K. Johnson

Principal Analyst serving Infrastructure & Operations PROFESSIONALS

David serves Infrastructure & Operations Professionals and has one passion and one goal: helping companies create workforce computing experiences that engage people and enable them to do their best work. He is an expert in client virtualization technologies, including VDI, terminal services, application virtualization, desktop and mobile OS platforms, and converged infrastructures for VDI and DaaS. Forrester calls these technology capabilities digital workspace delivery. He helps Forrester clients build mastery of three things: workforce computing technologies, the audit and legal compliance aspects of workforce computing strategy, and the human behavior science of motivation and engagement.

Previous Work Experience

David is a former software executive with 15 years of industry experience focused on client management and related operational processes and tools. He has taken new products from zero to $100 million in revenues; he has also managed mature product lines and portfolios through all parts of the value chain — from vision, through execution and marketing, to successful selling. More importantly, David has worked directly with dozens of global organizations to understand how they function and how they use technologies most effectively.

Prior to Forrester, David was the VP of global marketing for Matrix42, a client management company based in Frankfurt, Germany; there, he worked with organizations to understand and develop solutions for their desktop transformation initiatives and coached sales teams to position and sell them effectively. In addition, David led product management and strategy for BMC Software's configuration automation for clients, cloud life-cycle management, and data center automation product lines. He also spent five years at Altiris/Symantec leading product management and marketing for the service desk and IT asset management product lines.

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31 results in Reports

  • David K. Johnson
  • For Infrastructure & Operations Professionals

    Report:Habitat For Engagement: Unleash Workforce Potential With Agile Enablement

    Landscape: The Workforce Enablement Playbook

    This report covers the landscape of Forrester's solution for infrastructure and operations (I&O) executives responsible for workforce enablement — the delivery and support of technology and...

    • Downloads: 477
  • For Infrastructure & Operations Professionals

    Report:Equipped To Thrive: Help Employees Turn Mobile Moments Into Customer Value

    Vision: The Workforce Enablement Playbook

    Enterprise mobility isn't about bring-your-own devices or apps. It's about enabling the people in your workforce to make the most of their mobile moments — to make the most of their...

    • Downloads: 70
  • For Infrastructure & Operations Professionals

    Report:Create A Habitat Of Technology Engagement And Enablement For Your Workforce

    Executive Overview: The Workforce Enablement Playbook

    Mobility and bring-your-own-device (BYOD) top the list of any infrastructure and operations (I&O) leader responsible for workforce enablement — your firm's employees need both tools and...

    • Downloads: 460
  • For Infrastructure & Operations Professionals

    Report:Forrester's Workforce Enablement Assessment Framework Model

    Forrester's workforce enablement assessment framework consists of four workforce enablement (WE) domains (oversight, technology, process, and people) and 41 WE functions. This abbreviated version of...

    • Downloads: 44
  • For Infrastructure & Operations Professionals

    Report:Assess Your Workforce Enablement Maturity

    Assessment Framework: The Workforce Enablement Playbook

    Infrastructure and operations (I&O) leaders struggle to answer "Are we prepared for what's next in employee technology?" and "What should we do next?" As a result, I&O leaders can't accurately plan,...

    • Downloads: 318
  • For CIO Professionals

    Report:Brief: Microsoft Gets Its Flagship OS Back On Track With Windows 10

    Microsoft Secures Its Stake In Enterprise PCs, But Universal App Architecture Won't Be Enough To Win Mobile Without More Help

    On January 21, 2015, Microsoft provided the public with more details on Windows 10, which was originally announced last September at a press event in San Francisco. Windows 10 is the next major...

    • Downloads: 132
  • For Infrastructure & Operations Professionals

    Report:Accelerate Product Design With Digital Workspaces For 3D Visualization

    Recent Innovations In Graphics Hardware And Digital Workspace Technologies Improve Coordination Across Distributed Design Teams

    There are few things more fundamental to the competitiveness of your business than the way engineers design and develop products. 3D product design, visualization, and life-cycle management software...

    • Downloads: 34
  • For Infrastructure & Operations Professionals

    Report:Predictions 2015: Infrastructure & Operations Prioritizes Pursuing The BT Agenda

    I&O's Key Agenda Requires Evolutionary Changes

    In 2014, the role of the infrastructure and operations (I&O) professional has been reshaped by trends like social, mobile, Agile, and cloud — but it's time to get ready for what's around the...

    • Downloads: 268
  • For Infrastructure & Operations Professionals

    Report:Ten Ways Technology Will Drive Workforce Success In 2015

    Infrastructure and operations (I&O) leaders responsible for workforce technology play a critical role in their company's success in the age of the customer, where your company's employees need your...

    • Downloads: 163
  • For Infrastructure & Operations Professionals

    Report:Quick Take: Microsoft Cleans Windows Licensing And Reveals A Path To VDI

    Microsoft's New Per-User Subscription License Enables Use On And From Multiple Devices, Both Locally And/Or Virtually

    Infrastructure and operations (I&O) professionals who set client device strategies for their organizations should welcome Microsoft's new option of a user subscription license (USL) for Windows. Not...

    • Downloads: 140
  • For Infrastructure & Operations Professionals

    Report:Quick Take: BMC Software — A New Company With A Well-Known Name

    Will The New Executives, New Branding, And Diligent Focus On Customer Experience Be Enough To Retain And Win Customers?

    Last week, BMC Software held its global users' conference, BMC Engage. The event attracted over 800 BMC customers, 157 implementation and technology partners, 42 showcase booths, and 20 industry...

    • Downloads: 79
  • For Infrastructure & Operations Professionals

    Report:Quick Take: Breaking Down VMworld 2014

    Can The Virtual Powerhouse Power Virtually Everything?

    Last week, VMware presented its latest corporate and product strategy and developments at the annual VMworld conference. The three pillars of VMware's strategy are the software-defined data center...

    • Downloads: 229
  • For Infrastructure & Operations Professionals

    Report:Brief: California's Employee Reimbursement Ruling Won't Stem BYOD

    On August 12, 2014, a California appellate court ruled that a company whose employees were required to use personally owned mobile phones to make voice calls for company business must reimburse them...

    • Downloads: 71
  • For Infrastructure & Operations Professionals

    Report:Match Digital Workspace Delivery Systems To Your Organization's Workforce

    Personas Help You Decide On Virtual Desktops, Virtual Apps, Or Native Apps

    The challenge: Give employees with a diverse range of work styles access to Windows-based applications and desktops across a wider range of devices and operating systems (OSes), without compromising...

    • Downloads: 181
  • For Infrastructure & Operations Professionals

    Report:Build Your Workforce Computing Strategic Plan

    Strategic Plan: The Workforce Enablement Playbook

    Few areas of technology are as fundamental to customer interaction and the execution performance of the business as the devices and software in the hands of its employees. Yet instead of seeing...

    • Downloads: 452
  • For Infrastructure & Operations Professionals

    Report:A Crisis Of Attention: Technology, Productivity, And Flow

    Using The Science Of Knowledge Work To Restore Flow To The Workplace

    Knowledge workers face a paradox: The technology intended to make them more effective actually distracts, drains, and demotivates them instead. Rapidly changing customers and market conditions demand...

    • Downloads: 311
  • For Infrastructure & Operations Professionals

    Report:Build Digital Workspace Delivery Systems To Give Employees The Right Tools For Their Job

    Tools And Technology: The Workforce Enablement Playbook

    This report outlines the tools and technology of Forrester's solution for infrastructure and operations (I&O) professionals' workforce computing challenges. Forrester's research into workforce...

    • Downloads: 419
  • For Infrastructure & Operations Professionals

    Report:Navigating The Legal And Compliance Implications Of BYOD

    A Practical Guide For The I&O Professional

    Consumerization of IT helps drive better employee engagement and innovation because it gives people in your firm the freedom to choose the tools that work best for them and find better productivity....

    • Downloads: 413
  • For Infrastructure & Operations Professionals

    Report:Quick Take: Amazon Floods The Desktop-As-A-Service (DaaS) Landscape With WorkSpaces

    I&O Pros Should Evaluate Their Options Before Diving In

    On November 13, 2013, Amazon Web Services (AWS) legitimized the movement toward desktop-as-a-service as a viable alternative to physical PCs and virtual desktop infrastructure (VDI) when it announced...

    • Downloads: 328
  • For Infrastructure & Operations Professionals

    Report:Quick Take: Breaking Down VMworld 2013

    VMware Delivers A Strong SDDC Message, An Incremental Cloud Story, And A Relatively Weak End User Computing Message

    Is the traditional data center about to be disrupted by the cloud? Not if VMware can help it. Last week's annual VMworld conference in San Francisco drew over 20,000 infrastructure and operations...

    • Downloads: 275
  • For Infrastructure & Operations Professionals

    Report:IT Will Skip Windows 8 As The Enterprise Standard

    But Workers Should Have The Freedom To Use Windows 8 Devices

    Windows 8 is the boldest release of the OS since Windows 95. Microsoft chose to discard the Start button in favor of a new look designed to tie together the PC, tablet, and, smartphone experience....

    • Downloads: 422
  • For Infrastructure & Operations Professionals

    Report:Five Seismic Forces Reshuffle The Workforce Vendor Ecosystem

    2012 brought a tectonic shift in worker technology requirements. Many more employees now purchase their own devices, bring them to work, and use them to conduct personal and professional activities...

    • Downloads: 383
  • For Infrastructure & Operations Professionals

    Report:Product Spotlight: Microsoft System Center Configuration Manager 2012

    An Evolutionary But Not Revolutionary Release

    In the first half of 2012, PC shipments have dropped year-over-year as many consumers and employees find the object of their desire to be a tablet or a Mac. In addition, with virtual desktops on the...

    • Downloads: 447
  • For Infrastructure & Operations Professionals

    Report:Hosted Virtual Desktops Versus Physical PCs: Understanding The Operational Cost Differences

    When considering hosted virtual desktops (also known as virtual desktop infrastructure, or VDI) as an alternative or in addition to physical PCs, it's difficult to find reliable information about the...

    • Downloads: 932
  • For Infrastructure & Operations Professionals

    Report:Strategy Deep Dive: Imbibing Macs In The Enterprise

    Apple Mac Shops Share Their Secrets For Success

    Chances are that you have employees using Apple Macs at your firm today, and they're doing this without the support and guidance of the infrastructure and operations (I&O) organization. IT...

    • Downloads: 319