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David K.  Johnson

David K. Johnson

Principal Analyst Serving Infrastructure & Operations Professionals

David serves Infrastructure & Operations Professionals and has one passion and one goal: helping companies create workforce computing experiences that engage people and enable them to do their best work. He is an expert in client virtualization technologies, including VDI, terminal services, application virtualization, desktop and mobile OS platforms, and converged infrastructures for VDI and DaaS. Forrester calls these technology capabilities digital workspace delivery. He helps Forrester clients build mastery of three things: workforce computing technologies, the audit and legal compliance aspects of workforce computing strategy, and the human behavior science of motivation and engagement.

Previous Work Experience

David is a former software executive with 15 years of industry experience focused on client management and related operational processes and tools. He has taken new products from zero to $100 million in revenues; he has also managed mature product lines and portfolios through all parts of the value chain — from vision, through execution and marketing, to successful selling. More importantly, David has worked directly with dozens of global organizations to understand how they function and how they use technologies most effectively.

Prior to Forrester, David was the VP of global marketing for Matrix42, a client management company based in Frankfurt, Germany; there, he worked with organizations to understand and develop solutions for their desktop transformation initiatives and coached sales teams to position and sell them effectively. In addition, David led product management and strategy for BMC Software's configuration automation for clients, cloud life-cycle management, and data center automation product lines. He also spent five years at Altiris/Symantec leading product management and marketing for the service desk and IT asset management product lines.

David K. Johnson

Principal Analyst Serving Infrastructure & Operations Professionals

David serves Infrastructure & Operations Professionals and has one passion and one goal: helping companies create workforce computing experiences that engage people and enable them to do their best work. He is an expert in client virtualization technologies, including VDI, terminal services, application virtualization, desktop and mobile OS platforms, and converged infrastructures for VDI and DaaS. Forrester calls these technology capabilities digital workspace delivery. He helps Forrester clients build mastery of three things: workforce computing technologies, the audit and legal compliance aspects of workforce computing strategy, and the human behavior science of motivation and engagement.

Previous Work Experience

David is a former software executive with 15 years of industry experience focused on client management and related operational processes and tools. He has taken new products from zero to $100 million in revenues; he has also managed mature product lines and portfolios through all parts of the value chain — from vision, through execution and marketing, to successful selling. More importantly, David has worked directly with dozens of global organizations to understand how they function and how they use technologies most effectively.

Prior to Forrester, David was the VP of global marketing for Matrix42, a client management company based in Frankfurt, Germany; there, he worked with organizations to understand and develop solutions for their desktop transformation initiatives and coached sales teams to position and sell them effectively. In addition, David led product management and strategy for BMC Software's configuration automation for clients, cloud life-cycle management, and data center automation product lines. He also spent five years at Altiris/Symantec leading product management and marketing for the service desk and IT asset management product lines.

David K. Johnson's Research

Most RecentMost Popular
  • For Infrastructure & Operations Professionals

    REPORT: Vendor Landscape: Cloud Workspaces For Desktop Applications

    Five Categories Of Vendors Offer Viable Options To Organizations Seeking To Improve Employee Experience

    September 1, 2017David K. Johnson

    Cloud workspaces are a viable alternative to on-premises remote desktop session-hosted (RDSH) and server-hosted virtual desktop infrastructure (VDI) for providing employees with flexible access to managed, secure remote desktop and application environments. But there are five different categories of vendors — each with advantages and constraints that aren't obvious unless you understand how the cloud workspace ecosystem works. This report examines the range of cloud workspace options available and explains how each may be suitable for enterprise infrastructure and operations (I&O) buyers.

  • For Infrastructure & Operations Professionals

    REPORT: Improve Skills And Staffing For A Better Employee Experience

    Organization: The Workforce Enablement Playbook

    August 2, 2017David K. Johnson, Michele Pelino

    Enterprises have a growing awareness of how technology affects employee productivity, turnover, customer experience (CX), and financial performance. To lead, infrastructure and operations (I&O) organizations must realign their skills and staffing, equipping themselves with more soft skills such as human-centered design and facilitation. This report helps I&O professionals and their firms identify the skill sets and qualities necessary to lead an employee experience transformation through technology within their own organizations. This is an update of a previously published report; Forrester reviews and updates it periodically for continued relevance and accuracy. We're updating it now with our most recent Forrester Data survey results.

  • For Infrastructure & Operations Professionals

    REPORT: Vendor Landscape: Enterprise Mobility Management (EMM) Solutions, 2017

    The First Wave Of EMM Has Matured But Stands On The Verge Of Evolution

    July 28, 2017 Andrew Hewitt, David K. Johnson

    While infrastructure and operations (I&O) pros have historically employed enterprise mobility management (EMM) solutions to address mobile device management and security, these solutions are expanding to take on new business applications. This broader remit includes unified endpoint management (UEM), internet of things (IoT), and advanced analytics. This report examines key functions and trends that shape the present and future of the EMM market and takes a look at the vendors that make up the EMM landscape.

  • For Infrastructure & Operations Professionals

    REPORT: Build A Comprehensive Business Case For Technology Purchasing

    Business Case: The Workforce Enablement Playbook

    May 5, 2017 J. P. Gownder, David K. Johnson, Andrew Hewitt

    To help their businesses drive revenue growth, I&O leaders must focus investments on initiatives that help win, serve, and retain customers — not just cutting costs. This means that I&O pros are increasingly responsible for building the business case to justify and measure the holistic value of their investments. This report will help you incorporate the entire picture of benefits, costs, flexibility, and risks into your business case. It will also help you structure your thinking around intangibles, which are critical to successfully building a business case. This report is an update of a previous Forrester report. Forrester periodically reviews it to ensure continued accuracy.

  • For Infrastructure & Operations Professionals

    REPORT: Assess Your Workforce Maturity To Deliver A Better Employee Experience

    Assessment: The Workforce Enablement Playbook

    April 18, 2017David K. Johnson

    Infrastructure and operations (I&O) leaders often seek ways to improve their services and mature their organizations, but they may be relying on traditional technology and process-centric approaches that don't guide them toward creating a better employee experience. We've identified 18 workforce enablement practices that correlate well with positive employee experience to help I&O professionals embrace an employee- and customer-centric approach. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy. We're updating it now to help I&O leaders assess how well they understand their workforce's needs and their ability to deliver services that help employees win, serve, and retain customers.

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