Dell

Latest Research

  • For Customer Experience Professionals

    REPORT: Supercharge Your Journey Mapping

    Combine Divergent And Convergent Approaches For Great CX

    October 2, 2018 Joana van den Brink-Quintanilha

    Some companies are improving customer experience (CX) by combining journey mapping with adjacent methodologies like design thinking and Agile development and with complementary artefacts like ecosystem maps, empathy maps, and "jobs to be done" frameworks. But the benefits of this mixology still evade many companies. Why? Because they misapply two kinds of methodologies — convergent and divergent. This report lays out how CX professionals can overcome this problem.

  • For Enterprise Architecture Professionals

    REPORT: Now Tech: Hadoop/Spark Platforms, Q3 2018

    Forrester's Overview Of 18 Hadoop/Spark Platform Providers

    July 20, 2018 Noel Yuhanna, Mike Gualtieri

    You can use Hadoop/Spark (HARK) platforms to access open source innovation, become significantly more productive, and foster collaboration. But to access these benefits, you'll first have to select from a diverse set of vendors — vendors that vary by size, functionality, geography, and vertical market focus. Enterprise architecture (EA) professionals should use Forrester's Now Tech report to understand the value they can expect from a HARK platform provider and select vendors based on a tool-set approach.

  • For Infrastructure & Operations Professionals

    REPORT: The Forrester Wave™: Hardware Platforms For Software-Defined Networking, Q1 2018

    Tools And Technology: The Infrastructure Transformation Playbook

    March 7, 2018 Andre Kindness

    In our 40-criteria evaluation of data center hardware platforms for software-defined networking (SDN), we identified the nine most significant players — Alcatel-Lucent Enterprise, Arista Networks, Extreme Networks (which recently acquired Brocade Communications System's data center networking business), Cisco Systems, Cumulus Networks, Dell, Huawei, Juniper Networks, and Pluribus Networks — and researched, analyzed, and scored them. This report shows how each provider measures up and helps infrastructure and operations professionals (I&O) make the right choice.

  • For Enterprise Architecture Professionals

    REPORT: The Forrester Wave™: Operational Intelligence For B2B Integration, Q1 2018

    The Eight Vendors That Matter Most And How They Stack Up

    January 17, 2018 Henry Peyret

    In our 28-criteria evaluation of providers of operational intelligence (OI) for B2B integration, we identified the eight most significant ones — Axway, Cleo, Dell Boomi, IBM, Liaison Technologies, OpenText, Software AG, and TIBCO Software — and researched, analyzed, and scored them. This report shows how each provider measures up and helps enterprise architecture (EA) professionals make the right choice.

  • For Infrastructure & Operations Professionals

    REPORT: The Software-Defined Data Center Comes Of Age

    Landscape: The Infrastructure Transformation Playbook

    October 30, 2017Richard Fichera, Chris Gardner

    Traditional data center thinking has ended. Better automation tools, container abstractions, software-defined networks (SDNs), and composable infrastructure have ushered in unprecedented abstraction, yielding the software-defined data center (SDDC). The impact of the SDDC is immense, offering an opportunity to integrate legacy architectures, cloud, and workload-centric architectures into a single automation domain. This report helps infrastructure and operations (I&O) professionals understand this vision and defines the current state, opportunity, and emerging vendor landscape of the SDDC. This is an update of a previously published report; Forrester reviews and updates it periodically for continued relevance and accuracy.

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