Derek Miers

Principal Analyst serving Enterprise Architecture PROFESSIONALS

Derek serves Enterprise Architecture Professionals. He is an internationally recognized expert in business process management (BPM) and organizational transformation. He has worked in this area for more than 20 years, dealing with major brands, governmental organizations, and nongovernmental organizations (NGOs). Derek's research focuses on the methods, approaches, frameworks, tools, techniques, and technologies of business architecture; BPM; business process improvement; business transformation; and organizational change. He places special emphasis on an outcome-based, customer-focused approach.

Previous Work Experience

Derek is a well-known keynote speaker and chair of major EA conferences. As co-chair of BPMI.org, he helped merge the organization with the Object Management Group (OMG).

Education

Derek completed the Early Growth Program at London Business School.

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27 results in Everything

  • Stephen Powers
  • Application Development & Delivery
  • For Application Development & Delivery Professionals

    Blog:Content, Commerce, And The Sitecore News

    In-line editing? Check. Personalization? Check. Testing and optimization? Check. As the web content management market matures, functional differentiators have become tougher to find. One of the...

    • For Application Development & Delivery Professionals

      Report:Predictions 2014: Digital Experience Delivery Matures With Smart Investment

      AD&D Should Adjust Priorities To Build And Buy Appropriate Tools

      Digital experience priorities must quickly evolve to keep up with fast-paced or fickle customer expectations evidenced by adoption patterns for smartphones, Facebook, or Snapchat. Given the frantic...

      • Downloads: 355
    • For Application Development & Delivery Professionals

      Report:The Forrester Wave™: Web Content Management For Digital Customer Experience, Q2 2013

      Adobe Offers A Leading Combination Of Strategy And Resources

      Web content management (WCM) software has evolved from a set of primarily technical tools for website management into broad products and suites that support the imaginations (and needs) of digital...

      • Downloads: 2451
    • For Application Development & Delivery Professionals

      Charts & Figures:Key Elements Of A Business Technology Business Case

    • For Application Development & Delivery Professionals

      Blog:What Is IT’s Role In Digital Customer Experience Strategies?

          This is a guest post from Anjali Yakkundi, a researcher serving application development & delivery professionals.  Organizations today often take a broad focus on digital customer...

      • For Application Development & Delivery Professionals

        Report:Drive Unified Digital Customer Experiences With Better Technology Strategies

        Executive Overview: The Digital Experience Delivery Playbook

        Digital customer experience has become a key business differentiator and application development and delivery (AD&D) leaders of front-office, Web, mobile, and digital development must step up to...

        • Downloads: 2059
      • For Application Development & Delivery Professionals

        Report:Unify The Digital Experience Across Touchpoints

        Create A Consistent Experience To Engage Customers

        Today's rush to reach customers on their smartphones and tablets is just the beginning of an explosion of software-fueled digital touchpoints. Smartphones, tablets, eReaders, games, smart TV, goggles...

        • Downloads: 1549
      • For Application Development & Delivery Professionals

        Blog:The Revival Of Digital Asset Management

          This is a guest post from Anjali Yakkundi, a Researcher at Forrester Research. It originally appeared on destinationCRM.    By now, everyone knows that engaging and dynamic customer...

        • For Application Development & Delivery Professionals

          Report:Predictions 2015: Digital Experience Delivery Platforms Become Flexible Or Lose Momentum

          Vision: The Digital Experience Delivery Playbook

          Application development and delivery (AD&D) and digital marketers' worlds will collide in 2015. Shared platforms, customer data, budgets, and priorities will emerge within B2C and progressive B2B...

          • Downloads: 238
        • For Application Development & Delivery Professionals

          Blog:Behind The Scenes Of The WCM Wave For Digital Customer Experience

          David Aponovich and I recently published a Forrester Wave™ on web content management for digital customer experience. In this videocast, David and I talk about how we did the research that went...

          • For Application Development & Delivery Professionals

            Charts & Figures:Total Economic Impact™ Value Delivery Process

          • For Application Development & Delivery Professionals

            Blog:Developers Hold The Key To Your Business’ Brand

            By now, you all know that in order for your company to win, it needs to be customer obsessed. But how do you support that obsession from a technical standpoint? It takes innovation, and the key to...

            • For Application Development & Delivery Professionals

              Blog:The North Plains/Xinet Acquisition: Not A DAM Game-Changer

              Guest post from Researcher Anjali Yakkundi North Plains, a legacy pure-play digital asset management (DAM) vendor based out of Toronto, Ontario, announced today that it has agreed to buy fellow...

              • For Application Development & Delivery Professionals

                Charts & Figures:Many Roles Contribute To The Business Case

              • For Application Development & Delivery Professionals

                Blog:Forrester’s First Digital Asset Management (DAM) Wave Uncovers A Market In Transition

                Guest post by Anjali Yakkundi DAM has long been stuck in the shadow of its more mature enterprise content management (ECM) and web content management (WCM) counterparts. But if our inquiry numbers...

                • For Application Development & Delivery Professionals

                  Report:Content And Commerce: The Odd Couple Or The Power Couple?

                  How To Choose Between Using A Web Content Management Solution, An eCommerce Platform, Or Both

                  Companies need cohesive digital customer experiences, but marketing and eCommerce groups often operate in silos with differing objectives, which leads them to buy and operate independent solutions...

                  • Downloads: 352
                • For Application Development & Delivery Professionals

                  Blog:The Great Race to Develop a Digital Experience Delivery Backbone

                  “A unified platform for content, community and commerce.” “A complete set of integrated solutions helps you maximize and measure your impact in more ways than ever before.”...

                  • For Application Development & Delivery Professionals

                    Report:Refocus The Digital Experience Technology Investment Discussion

                    Business Case: The Digital Experience Delivery Playbook

                    As the age of the customer progresses, the skyrocketing demand for technology for digital experience delivery adds a new twist to justification discussions for tech spending. This means...

                    • Downloads: 601
                  • For Application Development & Delivery Professionals

                    Report:The Forrester Wave™: Digital Experience Delivery Platforms, Q3 2014

                    Vendors From A Variety Of Backgrounds Vie To Be More Than A Basket Of Solutions

                    In Forrester's 29-criteria evaluation of digital experience delivery providers, we identified the 13 most significant software vendors — Acquia, Adobe, Demandware, Digital River, HP Autonomy,...

                    • Downloads: 1063
                  • For Application Development & Delivery Professionals

                    Blog:Ignore Digital Experience Delivery Technologies At Your Own Peril

                    Ignore digital experience delivery platforms in 2015, and you’ll spend all of 2016 playing catch up.   Since 2013, no fewer than eight vendors announced enterprise-class solutions vying to...

                    • For Application Development & Delivery Professionals

                      Charts & Figures:Multiple Groups Own Digital Experience Technology Budgets

                      Business Case: The Digital Experience Delivery Playbook

                    • For Application Development & Delivery Professionals

                      Charts & Figures:Sample Investment Cost Categories

                    • For Application Development & Delivery Professionals

                      Blog:An Interactive Discussion About Digital Customer Experience Strategies

                      Over the past year, we’ve been discussing — through our research and client interactions — the issues involved with digital customer experiences. What’s interesting about this...

                      • For Application Development & Delivery Professionals

                        Blog:Podcast: The Intersection of Customer Experience and Business Technology

                        As organizations continue their journey in the Age of the Customer, business technology leaders have a challenge ahead of them. As my colleague Harley Manning wrote in his blog earlier this week,...

                        • For Application Development & Delivery Professionals

                          Blog:Four Points To Ponder In A Digitally Disruptive World

                          It’s amazing how quickly the world of digital experiences is changing technology, and vice-versa. I’ve covered web content management (WCM) since I joined Forrester in 2006, and that...