Derek Miers

Principal Analyst serving Enterprise Architecture PROFESSIONALS

Derek serves Enterprise Architecture Professionals. He is an internationally recognized expert in business process management (BPM) and organizational transformation. He has worked in this area for more than 20 years, dealing with major brands, governmental organizations, and nongovernmental organizations (NGOs). Derek's research focuses on the methods, approaches, frameworks, tools, techniques, and technologies of business architecture; BPM; business process improvement; business transformation; and organizational change. He places special emphasis on an outcome-based, customer-focused approach.

Previous Work Experience

Derek is a well-known keynote speaker and chair of major EA conferences. As co-chair of BPMI.org, he helped merge the organization with the Object Management Group (OMG).

Education

Derek completed the Early Growth Program at London Business School.

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40 results in Reports

  • Peter Sheldon
  • For eBusiness & Channel Strategy Professionals

    Report:Market Overview: Language Service Providers 2013

    Selecting A Vendor For Your Translation And Localization Needs

    Increasingly, eBusinesses are looking to internationalization as a way to find new revenue opportunities. However, global businesses face a variety of challenges in building and operating successful...

    • Downloads: 297
  • For Application Development & Delivery Professionals

    Report:Understand Business Needs For Responsive Web Design

    This report, originally written for eBusiness professionals, is also relevant for application development and delivery (AD&D) professionals who will play a significant role in planning, building, and...

    • Downloads: 305
  • For Application Development & Delivery Professionals

    Report:Content And Commerce: The Odd Couple Or The Power Couple?

    How To Choose Between Using A Web Content Management Solution, An eCommerce Platform, Or Both

    Companies need cohesive digital customer experiences, but marketing and eCommerce groups often operate in silos with differing objectives, which leads them to buy and operate independent solutions...

    • Downloads: 352
  • For eBusiness & Channel Strategy Professionals

    Report:Market Overview: eCommerce Fraud Management Solutions, 2014

    Selecting A Fraud Management Partner For Your eCommerce Needs

    eBusiness professionals are responsible for the profitability of the online channel, and secure and efficient transactions are absolutely essential to eCommerce profitability. As eCommerce grows...

    • Downloads: 438
  • For Enterprise Architecture Professionals

    Report:Product Information Management Is Critical For Omnichannel Management

    The Forrester Wave™: Product Information Management (PIM), Q2 2014

    This report, originally written for the eBusiness and channel strategy professional, includes content relevant to enterprise architects. Product information management (PIM) solutions help...

    • Downloads: 431
  • For eBusiness & Channel Strategy Professionals

    Report:The Forrester Wave™: B2C Commerce Suites, Q1 2015

    In A Maturing Solution Category, Discerning The Differences Between The Leading Vendors Is Becoming Increasingly Difficult

    In Forrester's 69-criteria evaluation of global business-to-consumer (B2C) enterprise-class commerce suite vendors, we identified the eleven most significant software providers — Demandware,...

    • Downloads: 400
  • For eBusiness & Channel Strategy Professionals

    Report:Market Overview: Subscription And Recurring Billing Solutions 2012

    Few industries are immune from the digitization of experiences, content, services, and products. In this era of cloud computing and consumer mobile devices, today's digital products have evolved from...

    • Downloads: 734
  • For eBusiness & Channel Strategy Professionals

    Report:Optimize Your Mobile Business

    Congratulations! Your mobile web store, iPhone, iPad, and Android apps are live and adoption has surpassed your wildest expectations. But what now? Business as usual is not an option, and change is...

    • For Application Development & Delivery Professionals

      Report:More Than Hype: Determining When To Use Responsive Web Design

      Web traffic on mobile phones and tablets is increasing to the point where firms must optimize for these touchpoints. Native mobile apps aren't always necessary because organizations can support a...

      • Downloads: 514
    • For eBusiness & Channel Strategy Professionals

      Report:Adobe Wades Waist Deep Into The Commerce Market

      Adobe Broadens Its Commerce Partnerships To Deepen The Appeal Of Adobe Experience Manager (AEM) In Commerce Deals

      Over the past six months, Adobe has been making efforts to become a pivotal and potentially disruptive player in the already mature commerce platform market. At the heart of this strategy lies the...

      • Downloads: 246
    • For eBusiness & Channel Strategy Professionals

      Report:Canadian Online Retail Forecast, 2014 To 2019

      Canadian Online Retail Set To Reach $39 Billion By 2019

      Online retail in Canada is fast picking up steam, with a compound annual growth rate (CAGR) over the next five years almost five times higher than the tepid growth of brick and mortar sales across...

      • Downloads: 153
    • For eBusiness & Channel Strategy Professionals

      Report:The Forrester Wave™: Omnichannel Order Management, Q3 2014

      IBM And Manhattan Associates Stand Out In An Increasingly Competitive Landscape Of Solutions

      In Forrester's 77-criteria evaluation of omnichannel order management vendors, we identified the nine most significant software providers in the category — eBay Enterprise, hybris (an SAP...

      • Downloads: 662
    • For eBusiness & Channel Strategy Professionals

      Report:Solving The Quandary Of Responsive Design

      Seven Key Questions That Will Guide eBusiness Leaders To Make The Right RWD Decisions

      Web traffic on mobile phones and tablets is increasing to the point where firms must optimize for these touchpoints. Native mobile apps aren't always necessary because organizations can support a...

      • Downloads: 537
    • For Application Development & Delivery Professionals

      Report:Build Responsive Web Transactions — Your Testing Teams Will Thank You

      Rejuvenate Online Transactional Experiences With Responsive Web Design

      This report, originally written for eBusiness professionals, is also relevant for application development and delivery (AD&D) teams. Many developers have witnessed decisions to adaptively deliver...

      • Downloads: 87
    • For eBusiness & Channel Strategy Professionals

      Report:10 Pitfalls To Avoid During eCommerce Replatforming

      As eCommerce evolves in size, global scope, and complexity, eBusiness professionals are replacing their current eCommerce technologies to keep up with business growth, competitive threats, and...

      • Downloads: 367
    • For eBusiness & Channel Strategy Professionals

      Report:Understanding Responsive Design

      What eBusiness Teams Need To Know About The Future Of Multitouchpoint Web Design

      The splinternet has created a headache for eBusiness leaders who must now support optimized commerce experiences across an increasingly complex landscape of web-enabled touchpoints. Maintaining...

      • Downloads: 1224
    • For eBusiness & Channel Strategy Professionals

      Report:The State Of Canadian Online Retail — 2013

      Forrester has partnered with Canada Post and Shop.ca to evaluate the changing trends in online retail in Canada. On paper, the Canadian online retail market has been going through a renaissance,...

      • Downloads: 470
    • For eBusiness & Channel Strategy Professionals

      Report:The Forrester Wave™: Product Information Management (PIM), Q2 2014

      Hybris (An SAP Company), IBM, Informatica, Riversand, And Stibo Systems Lead The Pack, With A Robust Set Of Midmarket Players Close Behind

      In Forrester's 19-criteria evaluation of product information management (PIM) vendors, we identified the 10 most significant providers in the category — ADAM Software, Agility Multichannel,...

      • Downloads: 485
    • For eBusiness & Channel Strategy Professionals

      Report:Brief: Demandware Gears Up To Enter The Store

      Demandware's Acquisition Of Tomax Accelerates In-Store Ambitions, But Retailers Will Likely Take A "Wait and See" Approach

      Demandware announced on January 12 its intent to the acquire Tomax, a Salt Lake City-based provider of point-of-service (POS), store operations, and merchandising solutions, a decision that will...

      • Downloads: 62
    • For eBusiness & Channel Strategy Professionals

      Report:Retool Your Operations To Enable Store Fulfillment

      Shipping Products From Stores Drives Incremental Revenue But With Added Complexity

      Store fulfillment programs have propelled omnichannel integration efforts to be center stage for eBusinesses. Retailers are no longer debating the benefits of store fulfillment — instead, the...

      • Downloads: 246
    • For eBusiness & Channel Strategy Professionals

      Report:Commerce Technology Investment And Platform Trends — 2013

      Few retail CEOs get far into their quarterly earning calls these days without mentioning the phenomenal quarterly growth of their online revenues, mobile adoption, and omnichannel performance....

      • Downloads: 920
    • For eBusiness & Channel Strategy Professionals

      Report:Polishing Up Your Products — Why PIM Really Matters

      Telling A Consistent And Engaging Product Story Is Imperative

      For decades, product data has been the lifeblood of many large enterprises. Now, in the age of the customer, eBusiness leaders and marketers are critically reliant not only on their product data, but...

      • Downloads: 148
    • For CIO Professionals

      Report:Mobile App Or Mobile Web? For IT, It's A Choice, Not A Battle

      Neither Is Perfect, But Either Could Be Perfect For Your Customer

      Companies struggle to choose between building a mobile app and implementing a mobile website. The decision becomes a battle shrouded in competing points of view and often a lack of customer...

      • Downloads: 426
    • For eBusiness & Channel Strategy Professionals

      Report:Commerce Technology Investment And Platform Trends — 2014

      Digital commerce remains the shining star in a retail environment that is only now fully recovering from the 2008 financial crisis. For the majority of online retailers and other eBusiness...

      • Downloads: 352
    • For eBusiness & Channel Strategy Professionals

      Report:Mobile App Or Mobile Web? It's A Choice, Not A Battle

      Neither Is Perfect, But Either Could Be Perfect For Your Customer

      Companies struggle to choose between building a mobile app and implementing a mobile website. The decision becomes a battle shrouded in competing points of view and often a lack of customer...

      • Downloads: 558