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Develop And Execute Your Digital Customer Experience Strategy

Original Broadcast Date: November 15th, 2011

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  • Why You Need A Digital Customer Experience Strategy
    Trends Report
    May 18th, 2011

    Companies say that digital touchpoints are critical to their customer experience efforts but don't have an approach for multi-touchpoint experience, don't know customers' expectations, and don't know how to represent their brands. The problem is only gett

  • Develop Your Digital Customer Experience Strategy
    Trends Report
    January 13th, 2015

    Companies need a digital customer experience strategy to ensure that they build the right experiences to suit their customers' needs and expectations — especially in a world of proliferating touchpoints. This report outlines the steps customer experience

    Deanna Laufer  
  • Implement Your Digital Customer Experience Strategy
    Trends Report
    December 15th, 2014

    Every organization that makes customer experience a top priority needs a strategy for its digital customer interactions that will satisfy customer needs, bolster business objectives, and build the brand. This document outlines the steps customer experienc

    John Dalton  

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