For Infrastructure & Operations Professionals

Develop Your Workforce Enablement Balanced Scorecard

    Why Read This Report

    This report outlines Forrester's solution for developing effective metrics to measure the performance of your workforce enablement initiatives. Identifying and implementing a comprehensive, relevant set of metrics that ensure that tech management is sufficiently enabling the business to succeed is challenging for infrastructure and operations (I&O) professionals, and workforce-enablement-related metrics typically end up in fragmented silos. Forrester's definition of workforce enablement unifies disparate solutions that span desktops to mobile; physical and virtual to hybrid; tech management-provided to externally sourced; and on-premises to cloud-hosted architectures. This requires I&O executives to take a strategic and systematic approach to identifying and capturing metrics that address the impact on technical and strategic business requirements. A proactive approach to measuring workforce enablement capabilities enables I&O execs to be strategic, efficient, forward-looking, and adaptable. This report was originally published on January 31, 2013; Forrester reviews and updates it periodically for continued relevance and accuracy.
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    TABLE OF CONTENTS

    • Why Workforce Enablement Metrics Are Critical To I&O's Success
    • Measuring Workforce Enablement Efficacy Is A Continuous Process
    • Develop Your Workforce Enablement Balanced Scorecard
    • RECOMMENDATIONS

      Put Your Workforce Enablement Metrics Into Action
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