Why Read This
This report outlines Forrester's solution for developing effective metrics to measure the performance of your workforce enablement initiatives. Identifying and implementing a comprehensive, relevant set of metrics ensures that I&O pros responsible for workforce technology are sufficiently enabling the business to succeed with an agile, tailored model. This report helps I&O executives take a strategic and systematic approach to identifying and capturing metrics that address the impact on technical and strategic business requirements. This is an update of a previously published report; Forrester updates it periodically to include new metrics and data.