Why Read This
This report outlines Forrester's solution for developing effective metrics to measure the performance of your workforce enablement initiatives. Identifying and implementing a comprehensive, relevant set of metrics that ensure that tech management is sufficiently enabling the business to succeed is challenging for infrastructure and operations (I&O) professionals, and workforce-enablement-related metrics typically end up in fragmented silos. Forrester's definition of workforce enablement unifies disparate solutions that span desktops to mobile; physical and virtual to hybrid; tech management-provided to externally sourced; and on-premises to cloud-hosted architectures. This requires I&O executives to take a strategic and systematic approach to identifying and capturing metrics that address the impact on technical and strategic business requirements. A proactive approach to measuring workforce enablement capabilities enables I&O execs to be strategic, efficient, forward-looking, and adaptable. This report was originally published on January 31, 2013; Forrester reviews and updates it periodically for continued relevance and accuracy.