Why Read This
CIOs are constantly working to run IT like a business — focusing on business orientation through capabilities like IT planning, portfolio management, and IT investment optimization. A myriad of vendors — from small niche players to traditional heavyweights — have sprung into action to provide a new, broader breed of IT management software tools to help. But how well-adopted are these tools at the CIO level? Are those who invest in them really seeing value and using them to drive critical IT decisions? Forrester launched a survey to find out. The result: Expectations for these tools run high, but benefits are hit-or-miss — due at least in part to sporadic executive-level adoption.
Tags: Application Management, Application Performance Monitoring, Application Portfolio Management, Business Process Modeling, Customer Relationship Management (CRM), EA Modeling & Repository Tools, Enterprise Architecture Practices, Finance & Accounting Applications, Financial Management, Help Desk/Service Desk, IT Infrastructure & Operations, Program & Project Management, Project Portfolio Management (PPM), Security Operations, Storage