Duncan Jones

Vice President, Principal Analyst serving Sourcing & Vendor Management PROFESSIONALS

Duncan primarily contributes to Forrester's offerings for Sourcing & Vendor Management Professionals. He is a leading expert on software pricing and licensing and helps clients understand and address the effect of technology changes on software contracts. By researching enterprises' experience in dealing with large software vendors, including their negotiation successes and the problems they encountered later in the relationship, Duncan helps clients create and execute sound negotiation strategies and get advantageous software license and maintenance agreements.

He is also a leading expert on ePurchasing technologies, such as eProcurement, eSourcing, and electronic invoice presentment and payment (EIPP), and he advises clients on their application strategy in this area, how to make good choices between alternative solution providers, and how to get the best results from implementation.

Previous Work Experience

Prior to joining Forrester, Duncan worked for QAD, an international provider of enterprise solutions for manufacturing companies in various product management and product marketing roles. Most recently, he had global responsibility for radical changes to QAD's pricing and licensing strategy.

Duncan qualified as a chartered accountant with KPMG and then joined Courtaulds, a diverse multinational manufacturing company. He held various line finance and IT roles before becoming project manager in a corporate team, managing systems-enabled business improvement projects around the world.


Duncan has a first-class degree in mathematics from Hertford College at the University of Oxford and is a member of the Institute of Chartered Accountants in England and Wales.

Duncan Jones's Research

  • For Application Development & Delivery Professionals

    Report: Align Your Business Applications To Cloud And BT Imperatives

    Rapid business change, fueled by technology advances such as mobility and analytics, is transforming how application development and delivery (AD&D) professionals buy, deploy, and manage busines...

    • Downloads: 864
  • For Application Development & Delivery Professionals

    Report: The Forrester Wave™: B2B Order Management, Q4 2015

    In our 34-criteria evaluation of B2B order management (OM) providers, we identified the seven most significant vendors and researched, analyzed, and scored them. This report shows how each provi...

    • Downloads: 110
  • For CIOs

    Report: Brief: Oracle's Customers Are The Real Winners From The Rimini Street Verdict

    Over 1,000 companies use third-party support providers (3SPs) such Rimini Street, Spinnaker Support, and Origina. The end of Oracle's lawsuit against Rimini Street removes some of the fear, unce...

    • Downloads: 54
  • For Application Development & Delivery Professionals

    Report: Best Practices: Elevating Your SAP Relationship To Strategic Supplier Level

    Forrester recently described why and how to recalibrate SAP's role in advancing your business technology (BT) strategy. This report is a follow-up to that report. It explains what to do next if ...

    • Downloads: 62
  • For Application Development & Delivery Professionals

    Report: The Best And Worst Of License-To-SaaS Conversion Programs

    The strategic shift in the software market from on-premises to cloud provides a rare opportunity for an application development and delivery (AD&D) leader to reassess her incumbents' place in he...

    • Downloads: 121
  • For Sourcing & Vendor Management Professionals

    Report: The Forrester Wave™: eProcurement Solutions, Q1 2011

    In Forrester's 70-criteria evaluation of eProcurement solutions, we found that Ariba and Basware led the pack because of their superior user experience and wider supplier enablement capability. ...

    • Downloads: 1707
  • For Sourcing & Vendor Management Professionals

    Report: The Forrester Wave™: Contract Life-Cycle Management, Q2 2011

    Contract life-cycle management (CLM) products are more than merely document repositories; they streamline the authoring process, aid compliance tracking, and reduce overall contract administrati...

    • Downloads: 1499
  • For Sourcing & Vendor Management Professionals

    Report: Software Pricing And Licensing Trends 2011

    In 2011, Forrester expects to see major changes in the pricing and licensing approaches of traditional software providers. Increasing tension between vendors' insatiable demands for revenue and ...

    • Downloads: 1797
  • For Sourcing & Vendor Management Professionals

    Report: The Forrester Wave™: AP-EIPP, Q2 2008

    In Forrester's 78-criteria evaluation of accounts payable electronic invoice presentment and payment (AP-EIPP) vendors, we found that Basware leads the pack, closely followed by Ariba, JPMorgan ...

    • Downloads: 1336
  • For Sourcing & Vendor Management Professionals

    Report: Successfully Negotiating Microsoft Licensing Agreements

    Negotiations with Microsoft can be a daunting challenge for a sourcing and vendor management team. Not only is it likely to represent a major financial commitment, but Microsoft's unique termino...

    • Downloads: 1497
View all of Duncan Jones's Research

Clients who work with Duncan Jones also work with: