Duncan Jones

Vice President, Principal Analyst serving Sourcing & Vendor Management PROFESSIONALS

Duncan primarily contributes to Forrester's offerings for Sourcing & Vendor Management Professionals. He is a leading expert on software pricing and licensing and helps clients understand and address the effect of technology changes on software contracts. By researching enterprises' experience in dealing with large software vendors, including their negotiation successes and the problems they encountered later in the relationship, Duncan helps clients create and execute sound negotiation strategies and get advantageous software license and maintenance agreements.

He is also a leading expert on ePurchasing technologies, such as eProcurement, eSourcing, and electronic invoice presentment and payment (EIPP), and he advises clients on their application strategy in this area, how to make good choices between alternative solution providers, and how to get the best results from implementation.

Previous Work Experience

Prior to joining Forrester, Duncan worked for QAD, an international provider of enterprise solutions for manufacturing companies in various product management and product marketing roles. Most recently, he had global responsibility for radical changes to QAD's pricing and licensing strategy.

Duncan qualified as a chartered accountant with KPMG and then joined Courtaulds, a diverse multinational manufacturing company. He held various line finance and IT roles before becoming project manager in a corporate team, managing systems-enabled business improvement projects around the world.

Education

Duncan has a first-class degree in mathematics from Hertford College at the University of Oxford and is a member of the Institute of Chartered Accountants in England and Wales.

Duncan Jones's Research

  • For Application Development & Delivery Professionals

    Report: Forrester's Supplier Partnership Assessment Model

    Forrester’s supplier partnership assessment model consists of 19 evaluation criteria that measure three important qualities: trust, innovation, and a focus on your success. You can use it ...

  • For Application Development & Delivery Professionals

    Report: How To Pick Strategic Partners For Your Digital Transformation

    Organizations that want to undergo a digital transformation need strategic partners to help them implement innovative technology and drive process change. Strong partnerships enable agile projec...

  • For CIOs

    Report: Delivering Software For Customer Obsession

    Customer-obsessed organizations need great software to differentiate themselves from their competitors. But where to find that great software? What combination of buy, reuse, assemble, and build...

  • For CMO Professionals

    Report: Delivering Software For Customer Obsession

    Customer-obsessed organizations need great software to differentiate themselves from their competitors. But where to find that great software? What combination of buy, reuse, assemble, and build...

  • For Sourcing & Vendor Management Professionals

    Report: Brief: Should You Renew Your Enterprise Agreement For Microsoft Office?

    Sourcing leaders considering renewing a Microsoft enterprise agreement (EA) face a very different decision to the one they made three years ago. Significant changes to Microsoft licensing, in li...

  • For Sourcing & Vendor Management Professionals

    Report: The Forrester Wave™: eProcurement Solutions, Q1 2011

    In Forrester's 70-criteria evaluation of eProcurement solutions, we found that Ariba and Basware led the pack because of their superior user experience and wider supplier enablement capability. ...

  • For Sourcing & Vendor Management Professionals

    Report: The Forrester Wave™: Contract Life-Cycle Management, Q2 2011

    Contract life-cycle management (CLM) products are more than merely document repositories; they streamline the authoring process, aid compliance tracking, and reduce overall contract administrati...

  • For Sourcing & Vendor Management Professionals

    Report: Software Pricing And Licensing Trends 2011

    In 2011, Forrester expects to see major changes in the pricing and licensing approaches of traditional software providers. Increasing tension between vendors' insatiable demands for revenue and ...

  • For Sourcing & Vendor Management Professionals

    Report: The Forrester Wave™: AP-EIPP, Q2 2008

    In Forrester's 78-criteria evaluation of accounts payable electronic invoice presentment and payment (AP-EIPP) vendors, we found that Basware leads the pack, closely followed by Ariba, JPMorgan ...

  • For Sourcing & Vendor Management Professionals

    Report: TechRadar™: Software-As-A-Service, Q1 2014

    Nearly 15 years after the appearance of software-as-a-service (SaaS) startups such as salesforce.com, NetSuite, and Google, software-as-a-service is nearing its tipping point. SaaS adoption is p...

View all of Duncan Jones's Research

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