Duncan   Jones

Duncan Jones

Vice President, Principal Analyst Serving Sourcing & Vendor Management Professionals

Duncan contributes to Forrester's offerings for Sourcing & Vendor Management Professionals and for Application Development and Delivery Professionals. He is a leading expert on business application strategies and how to get the most from strategic software partners, including packaged applications, SaaS, and custom development. By researching enterprises' experiences in dealing with key software providers, such as IBM, Microsoft, Oracle, and SAP, Duncan helps clients create sound sourcing strategies, nurture better supplier relationships, and get better outcomes from their strategic software investments. He also advises software providers on pricing strategies and commercial trends.

Duncan is also a leading expert on ePurchasing applications, such as eProcurement and supplier risk and performance management (SRPM), with a particular focus on the increasing overlaps and conflicts between ePurchasing and sell-side B2B eCommerce. He advises clients on their application strategy in these areas, how to make good choices between alternative solution providers, and how to get the best results from implementation.

Previous Work Experience

Prior to joining Forrester in 2006, Duncan worked for seven years for QAD, an international provider of enterprise solutions for manufacturing companies, in various product management and product marketing roles. Most recently, he had global responsibility for radical changes to QAD's pricing and licensing strategy.

Duncan qualified as a chartered accountant with KPMG and then joined Courtaulds, a diverse multinational manufacturing company. In 10 years with Courtaulds, he held various line finance and IT roles before becoming project manager in a corporate team, managing systems-enabled business improvement projects around the world.

Education

Duncan earned a first-class degree in mathematics from Hertford College at the University of Oxford and is a member of the Institute of Chartered Accountants in England and Wales.

Duncan Jones

Vice President, Principal Analyst Serving Sourcing & Vendor Management Professionals

Duncan contributes to Forrester's offerings for Sourcing & Vendor Management Professionals and for Application Development and Delivery Professionals. He is a leading expert on business application strategies and how to get the most from strategic software partners, including packaged applications, SaaS, and custom development. By researching enterprises' experiences in dealing with key software providers, such as IBM, Microsoft, Oracle, and SAP, Duncan helps clients create sound sourcing strategies, nurture better supplier relationships, and get better outcomes from their strategic software investments. He also advises software providers on pricing strategies and commercial trends.

Duncan is also a leading expert on ePurchasing applications, such as eProcurement and supplier risk and performance management (SRPM), with a particular focus on the increasing overlaps and conflicts between ePurchasing and sell-side B2B eCommerce. He advises clients on their application strategy in these areas, how to make good choices between alternative solution providers, and how to get the best results from implementation.

Previous Work Experience

Prior to joining Forrester in 2006, Duncan worked for seven years for QAD, an international provider of enterprise solutions for manufacturing companies, in various product management and product marketing roles. Most recently, he had global responsibility for radical changes to QAD's pricing and licensing strategy.

Duncan qualified as a chartered accountant with KPMG and then joined Courtaulds, a diverse multinational manufacturing company. In 10 years with Courtaulds, he held various line finance and IT roles before becoming project manager in a corporate team, managing systems-enabled business improvement projects around the world.

Education

Duncan earned a first-class degree in mathematics from Hertford College at the University of Oxford and is a member of the Institute of Chartered Accountants in England and Wales.

Duncan Jones's Research

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  • For Application Development & Delivery Professionals

    REPORT: Best Practices: Co-Creating With Agile Development Service Providers

    How To Build Great Software Products By Partnering With Agile Experts

    August 8, 2018Duncan Jones, Christopher Condo

    Software organizations that are looking to add capabilities quickly or manage team resources in a flexible manner often turn to external service providers for resources and expertise. Most such engagements will be improved by adopting agile co-creation methodologies. Using Agile co-creation, teams can jump start their adoption of new technologies and Agile-plus-DevOps processes without having to organically grow their team. Read this report to discover best practices for engaging with Agile dev service providers.

  • For CIO Professionals

    REPORT: Build The Business Case For Fast, Connected Technology Investments

    Business Case: The IT Transformation Playbook

    July 9, 2018Duncan Jones, J. P. Gownder

    Technology leaders must invest in initiatives that help win, serve, and retain customers. Here, we've created a set of tools to help you make the business case for those investments. These are: 1) a financial model that incorporates the entire picture of benefits, costs, flexibility, and risks and helps CIOs structure their thinking around intangibles and 2) a presentation template that makes it easy to communicate the results of the model to your stakeholders and includes supporting Forrester examples and data.

  • For CIO Professionals

    REPORT: Best Practices: Building An Agile, Innovation-Focused Digital Ecosystem

    How Digital Leaders Partner With Technology Providers To Deliver Digital Experiences, Operations, And Innovation

    May 24, 2018Duncan Jones

    Technology providers are a vital part of every company's digital transformation, but too often, obsolete vendor management processes stifle innovation. This report explains why and how CIOs should transform their vendor management office (VMO) into the hub of a true digital ecosystem by equipping it with next-generation skills, processes, and tools. It also illuminates best practices for strengthening relationships with strategic partners and for balancing risk and innovation when working with emerging suppliers.

  • For CIO Professionals

    REPORT: SAP's New ERP Licensing For The Digital Age And What CIOs Should Do About It

    SAP's New Commercial Approach Creates Opportunities And Risks For Its Customers

    April 26, 2018Duncan Jones

    If you are one of the many CIOs for whom SAP is a key provider of business applications, you need to act now on its new enterprise resource planning (ERP) licensing for the digital age. This report describes why SAP's response to the indirect access issue creates dangers for CIOs who underestimate its significance. It will also explain how to take advantage of the opportunity of presented by SAP's need to address its customers trust crisis, and use it as a catalyst to reassess, renegotiate, and reinvigorate your business relationship with SAP.

  • For Application Development & Delivery Professionals

    REPORT: The Forrester Wave™: Supplier Risk And Performance Management Platforms, Q1 2018

    The 11 Providers That Matter Most And How They Stack Up

    February 27, 2018Duncan Jones

    In our 21-criteria evaluation of supplier risk and performance management (SRPM) providers, we identified the 11 most significant ones — Achilles, Aravo Solutions, HICX Solutions, Ivalua, JAGGAER, MetricStream, Opus Hiperos, Oracle, RSA Archer, SAP Ariba, and Zycus — and researched, analyzed, and scored them. This report shows how each provider measures up and helps application development and delivery (AD&D) leaders make the right choice.

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