Skip to main content
Duncan   Jones

Duncan Jones

Vice President, Principal Analyst Serving Sourcing & Vendor Management Professionals

Duncan contributes to Forrester's offerings for Sourcing & Vendor Management Professionals and for Application Development and Delivery Professionals. He is a leading expert on business application strategies and how to get the most from strategic software partners, including packaged applications, SaaS, and custom development. By researching enterprises' experiences in dealing with key software providers, such as IBM, Microsoft, Oracle, and SAP, Duncan helps clients create sound sourcing strategies, nurture better supplier relationships, and get better outcomes from their strategic software investments. He also advises software providers on pricing strategies and commercial trends.

Duncan is also a leading expert on ePurchasing applications, such as eProcurement and supplier risk and performance management (SRPM), with a particular focus on the increasing overlaps and conflicts between ePurchasing and sell-side B2B eCommerce. He advises clients on their application strategy in these areas, how to make good choices between alternative solution providers, and how to get the best results from implementation.

Previous Work Experience

Prior to joining Forrester in 2006, Duncan worked for seven years for QAD, an international provider of enterprise solutions for manufacturing companies, in various product management and product marketing roles. Most recently, he had global responsibility for radical changes to QAD's pricing and licensing strategy.

Duncan qualified as a chartered accountant with KPMG and then joined Courtaulds, a diverse multinational manufacturing company. In 10 years with Courtaulds, he held various line finance and IT roles before becoming project manager in a corporate team, managing systems-enabled business improvement projects around the world.

Education

Duncan earned a first-class degree in mathematics from Hertford College at the University of Oxford and is a member of the Institute of Chartered Accountants in England and Wales.

Duncan Jones

Vice President, Principal Analyst Serving Sourcing & Vendor Management Professionals

Duncan contributes to Forrester's offerings for Sourcing & Vendor Management Professionals and for Application Development and Delivery Professionals. He is a leading expert on business application strategies and how to get the most from strategic software partners, including packaged applications, SaaS, and custom development. By researching enterprises' experiences in dealing with key software providers, such as IBM, Microsoft, Oracle, and SAP, Duncan helps clients create sound sourcing strategies, nurture better supplier relationships, and get better outcomes from their strategic software investments. He also advises software providers on pricing strategies and commercial trends.

Duncan is also a leading expert on ePurchasing applications, such as eProcurement and supplier risk and performance management (SRPM), with a particular focus on the increasing overlaps and conflicts between ePurchasing and sell-side B2B eCommerce. He advises clients on their application strategy in these areas, how to make good choices between alternative solution providers, and how to get the best results from implementation.

Previous Work Experience

Prior to joining Forrester in 2006, Duncan worked for seven years for QAD, an international provider of enterprise solutions for manufacturing companies, in various product management and product marketing roles. Most recently, he had global responsibility for radical changes to QAD's pricing and licensing strategy.

Duncan qualified as a chartered accountant with KPMG and then joined Courtaulds, a diverse multinational manufacturing company. In 10 years with Courtaulds, he held various line finance and IT roles before becoming project manager in a corporate team, managing systems-enabled business improvement projects around the world.

Education

Duncan earned a first-class degree in mathematics from Hertford College at the University of Oxford and is a member of the Institute of Chartered Accountants in England and Wales.

Duncan Jones's Research

Most RecentMost Popular
  • For Application Development & Delivery Professionals

    REPORT: The Forrester Wave™: Supplier Risk And Performance Management Platforms, Q3 2020

    The 10 Providers That Matter Most And How They Stack Up

    July 28, 2020Duncan Jones

    In our 24-criterion evaluation of supplier risk and performance management (SRPM) providers, we identified the 10 most significant ones — Aravo Solutions, Avetta, Coupa Software, GEP, HICX Solutions, Ivalua, JAGGAER, Oracle, SAP, and Synertrade — and researched, analyzed, and scored them. This report shows how each provider measures up and helps application development and delivery (AD&D) professionals select the right one for their needs.

  • For Application Development & Delivery Professionals

    REPORT: Create A Modern Software Strategy With AI-Driven Platforms And Their Ecosystems

    Vision: The Digital Operations Platforms Playbook

    July 23, 2020 Liz Herbert, Duncan Jones, George Lawrie

    Application development and delivery (AD&D) executives struggle to achieve speed and innovation while managing cost and risk. We recommend a "Goldilocks" approach to business applications strategy — not too hefty and slow but also not so flexible as to be high risk and unwieldy. In this report, we describe the "just right" approach, which revolves around platforms and ecosystems, and how to achieve it. This is an update of a previously published report. Forrester reviews and updates it periodically for continued relevance and accuracy.

  • For CIO Professionals

    REPORT: Tech Budget Outlooks For France, Germany, And The UK In A COVID-19 Recession

    A Best Case Of A 5% To 7% Drop In Tech Spending In 2020 And An Alternative With Declines Of 8% To 9% In 2020 And No Growth In 2021

    July 22, 2020 Andrew Bartels, Dan Bieler, Jennifer Belissent, PhD, Duncan Jones

    Europe's major economies of France, Germany, and the UK had been struggling coming into 2020, though with some signs of improvement. The COVID-19 virus and public health policies to contain its spread have pushed all three economies into recession. Tech purchases will drop sharply in response. How big and long-lasting these downturns will be will depend on which of two scenarios plays out. Scenario A, a relatively short two-quarter recession lasting through Q3 with a recovery starting in Q4 2020, would cause tech purchases in France, Germany, and the UK to fall by 5% to 7% in 2020, with a 4% to 6% recovery in 2021. Scenario B, with recessions that last into 2021, would lead to tech downturn of 8% to 9% in 2020, with almost no growth in 2021. CIOs and their business partners can use these scenarios to plan their tech budget responses to these adverse conditions.

  • For Application Development & Delivery Professionals

    REPORT: On-Premises ERP: Should You Love It Or List It?

    Four Strategies For Extending The Life Of Your Fixer-Upper Business Applications

    July 17, 2020Duncan Jones

    Application development and delivery (AD&D) professionals face an urgent dilemma: whether to replace aging, on-premises business applications or retain them for a few more years. Digital transformation could be an expensive, risky program, but inaction could be worse. This report suggests the decision criteria for this vital, strategic bet. It also explains the options for rejuvenating existing applications if you decide to postpone replacing them.

  • For Application Development & Delivery Professionals

    REPORT: Now Tech: Supplier Risk And Performance Management (SRPM), Q2 2020

    Forrester's Overview Of 23 SRPM Providers

    June 29, 2020Duncan Jones

    Sourcing professionals use SRPM to ensure ethical, sustainable sourcing, accelerate innovation via streamlined risk-tolerant sourcing, and raise value by improving supplier experience and rewarding higher-performing suppliers. To realize these benefits, you'll first have to select from a diverse set of vendors that vary by size, functionality, geography, and vertical market focus. Application development and delivery (AD&D) pros should use this report to understand the value they can expect from an SRPM provider and select a shortlist of candidates for more detailed evaluation.

View all of Duncan Jones's Research