Duncan Jones

Vice President, Principal Analyst serving Sourcing & Vendor Management PROFESSIONALS

Duncan primarily contributes to Forrester's offerings for Sourcing & Vendor Management Professionals. He is a leading expert on software pricing and licensing and helps clients understand and address the effect of technology changes on software contracts. By researching enterprises' experience in dealing with large software vendors, including their negotiation successes and the problems they encountered later in the relationship, Duncan helps clients create and execute sound negotiation strategies and get advantageous software license and maintenance agreements.

He is also a leading expert on ePurchasing technologies, such as eProcurement, eSourcing, and electronic invoice presentment and payment (EIPP), and he advises clients on their application strategy in this area, how to make good choices between alternative solution providers, and how to get the best results from implementation.

Previous Work Experience

Prior to joining Forrester, Duncan worked for QAD, an international provider of enterprise solutions for manufacturing companies in various product management and product marketing roles. Most recently, he had global responsibility for radical changes to QAD's pricing and licensing strategy.

Duncan qualified as a chartered accountant with KPMG and then joined Courtaulds, a diverse multinational manufacturing company. He held various line finance and IT roles before becoming project manager in a corporate team, managing systems-enabled business improvement projects around the world.


Duncan has a first-class degree in mathematics from Hertford College at the University of Oxford and is a member of the Institute of Chartered Accountants in England and Wales.

Duncan Jones's Research

  • For Application Development & Delivery Professionals

    Report: The Growing Danger From Software Audits

    Software audits are a growing concern for every enterprise, no matter how diligent you are in complying with your license agreements. Major changes in the technology industry, such as mobility a...

    • Downloads: 52
  • For Application Development & Delivery Professionals

    Report: Best Practices: Uncover The Full Potential Of B2B Order Management

    B2B order management (B2B OM) platforms link complex portfolios of order capture and execution applications. It's a foundation of digital transformation and B2B eCommerce for federated global en...

    • Downloads: 56
  • For CIOs

    Report: The Fog Begins To Lift On Oracle's Cloud Shift

    Does Oracle's progress in its move to the cloud earn it a major role in your business technology (BT) strategy, or should you reduce your dependence on it? Many CIOs tell us that Oracle is one o...

    • Downloads: 141
  • For Application Development & Delivery Professionals

    Report: Bridge The Budget GAAP In Your Business Applications Strategy

    Last century's financial evaluation models are inappropriate for the business technology (BT) era. AD&D leaders are unable to justify a fundamental shift in their business applications strategie...

    • Downloads: 63
  • For Application Development & Delivery Professionals

    Report: Align Your Business Applications To Cloud And BT Imperatives

    Rapid business change, fueled by technology advances such as mobility and analytics, is transforming how application development and delivery (AD&D) professionals buy, deploy, and manage busines...

    • Downloads: 915
  • For Sourcing & Vendor Management Professionals

    Report: The Forrester Wave™: eProcurement Solutions, Q1 2011

    In Forrester's 70-criteria evaluation of eProcurement solutions, we found that Ariba and Basware led the pack because of their superior user experience and wider supplier enablement capability. ...

    • Downloads: 1712
  • For Sourcing & Vendor Management Professionals

    Report: The Forrester Wave™: Contract Life-Cycle Management, Q2 2011

    Contract life-cycle management (CLM) products are more than merely document repositories; they streamline the authoring process, aid compliance tracking, and reduce overall contract administrati...

    • Downloads: 1511
  • For Sourcing & Vendor Management Professionals

    Report: Software Pricing And Licensing Trends 2011

    In 2011, Forrester expects to see major changes in the pricing and licensing approaches of traditional software providers. Increasing tension between vendors' insatiable demands for revenue and ...

    • Downloads: 1804
  • For Sourcing & Vendor Management Professionals

    Report: The Forrester Wave™: AP-EIPP, Q2 2008

    In Forrester's 78-criteria evaluation of accounts payable electronic invoice presentment and payment (AP-EIPP) vendors, we found that Basware leads the pack, closely followed by Ariba, JPMorgan ...

    • Downloads: 1341
  • For Sourcing & Vendor Management Professionals

    Report: TechRadar™: Software-As-A-Service, Q1 2014

    Nearly 15 years after the appearance of software-as-a-service (SaaS) startups such as salesforce.com, NetSuite, and Google, software-as-a-service is nearing its tipping point. SaaS adoption is p...

    • Downloads: 1234
View all of Duncan Jones's Research

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