Duncan Jones

Vice President, Principal Analyst serving Sourcing & Vendor Management PROFESSIONALS

Duncan primarily contributes to Forrester's offerings for Sourcing & Vendor Management Professionals. He is a leading expert on software pricing and licensing and helps clients understand and address the effect of technology changes on software contracts. By researching enterprises' experience in dealing with large software vendors, including their negotiation successes and the problems they encountered later in the relationship, Duncan helps clients create and execute sound negotiation strategies and get advantageous software license and maintenance agreements.

He is also a leading expert on ePurchasing technologies, such as eProcurement, eSourcing, and electronic invoice presentment and payment (EIPP), and he advises clients on their application strategy in this area, how to make good choices between alternative solution providers, and how to get the best results from implementation.

Previous Work Experience

Prior to joining Forrester, Duncan worked for QAD, an international provider of enterprise solutions for manufacturing companies in various product management and product marketing roles. Most recently, he had global responsibility for radical changes to QAD's pricing and licensing strategy.

Duncan qualified as a chartered accountant with KPMG and then joined Courtaulds, a diverse multinational manufacturing company. He held various line finance and IT roles before becoming project manager in a corporate team, managing systems-enabled business improvement projects around the world.


Duncan has a first-class degree in mathematics from Hertford College at the University of Oxford and is a member of the Institute of Chartered Accountants in England and Wales.

Duncan Jones's Research

  • For Application Development & Delivery Professionals

    Report: B2B Order Management Bridges The Gap Between B2B eCommerce And ERP

    Many eCommerce projects fail due to problems integrating front-office applications with back-office order tracking and execution. This "integration gap" is a particular challenge in B2B scenario...

    • Downloads: 28
  • For Sourcing & Vendor Management Professionals

    Report: Four Software Licensing Trends That Support Your Business Technology Agenda

    The software market has changed radically over the last three or four years, and the licensing landscape has changed with it. Trends such as big data, cloud, and mobile have undermined several c...

    • Downloads: 132
  • For Application Development & Delivery Professionals

    Report: Deliver Four Capabilities To Resolve The Buyer/Seller Conflict Within B2B eCommerce

    Beware of the buyer — that is Forrester's message for application development and delivery (AD&D) leaders in B2B firms who are developing or implementing eCommerce platforms. The 14% annua...

    • Downloads: 73
  • For Sourcing & Vendor Management Professionals

    Report: Best Practices: Establishing Trusted Partnerships With Your Key Software Providers

    Everyone talks about "strategic partners," but Forrester's research has found that few supplier relationships actually deserve that accolade. This report is a must-read for sourcing and vendor m...

    • Downloads: 117
  • For Sourcing & Vendor Management Professionals

    Report: Build A Software Sourcing Strategy To Deliver Your Firm's BT Agenda

    This report describes Forrester's vision of strategic software sourcing for sourcing and vendor management (SVM) executives. You have a crucial role to play in furthering your organization's bus...

    • Downloads: 348
  • For Sourcing & Vendor Management Professionals

    Report: The Forrester Wave™: eProcurement Solutions, Q1 2011

    In Forrester's 70-criteria evaluation of eProcurement solutions, we found that Ariba and Basware led the pack because of their superior user experience and wider supplier enablement capability. ...

    • Downloads: 1685
  • For Sourcing & Vendor Management Professionals

    Report: The Forrester Wave™: Contract Life-Cycle Management, Q2 2011

    Contract life-cycle management (CLM) products are more than merely document repositories; they streamline the authoring process, aid compliance tracking, and reduce overall contract administrati...

    • Downloads: 1446
  • For Sourcing & Vendor Management Professionals

    Report: Software Pricing And Licensing Trends 2011

    In 2011, Forrester expects to see major changes in the pricing and licensing approaches of traditional software providers. Increasing tension between vendors' insatiable demands for revenue and ...

    • Downloads: 1770
  • For Sourcing & Vendor Management Professionals

    Report: The Forrester Wave™: AP-EIPP, Q2 2008

    In Forrester's 78-criteria evaluation of accounts payable electronic invoice presentment and payment (AP-EIPP) vendors, we found that Basware leads the pack, closely followed by Ariba, JPMorgan ...

    • Downloads: 1322
  • For Sourcing & Vendor Management Professionals

    Report: Successfully Negotiating Microsoft Licensing Agreements

    Negotiations with Microsoft can be a daunting challenge for a sourcing and vendor management team. Not only is it likely to represent a major financial commitment, but Microsoft's unique termino...

    • Downloads: 1489
View all of Duncan Jones's Research

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