Duncan   Jones

Duncan Jones

Vice President, Principal Analyst Serving Sourcing & Vendor Management Professionals

Duncan contributes to Forrester's offerings for Sourcing & Vendor Management Professionals and for Application Development and Delivery Professionals. He is a leading expert on business application strategies and how to get the most from strategic software partners, including packaged applications, SaaS, and custom development. By researching enterprises' experiences in dealing with key software providers, such as IBM, Microsoft, Oracle, and SAP, Duncan helps clients create sound sourcing strategies, nurture better supplier relationships, and get better outcomes from their strategic software investments. He also advises software providers on pricing strategies and commercial trends.

Duncan is also a leading expert on ePurchasing applications, such as eProcurement and supplier risk and performance management (SRPM), with a particular focus on the increasing overlaps and conflicts between ePurchasing and sell-side B2B eCommerce. He advises clients on their application strategy in these areas, how to make good choices between alternative solution providers, and how to get the best results from implementation.

Previous Work Experience

Prior to joining Forrester in 2006, Duncan worked for seven years for QAD, an international provider of enterprise solutions for manufacturing companies, in various product management and product marketing roles. Most recently, he had global responsibility for radical changes to QAD's pricing and licensing strategy.

Duncan qualified as a chartered accountant with KPMG and then joined Courtaulds, a diverse multinational manufacturing company. In 10 years with Courtaulds, he held various line finance and IT roles before becoming project manager in a corporate team, managing systems-enabled business improvement projects around the world.

Education

Duncan earned a first-class degree in mathematics from Hertford College at the University of Oxford and is a member of the Institute of Chartered Accountants in England and Wales.

Duncan Jones

Vice President, Principal Analyst Serving Sourcing & Vendor Management Professionals

Duncan contributes to Forrester's offerings for Sourcing & Vendor Management Professionals and for Application Development and Delivery Professionals. He is a leading expert on business application strategies and how to get the most from strategic software partners, including packaged applications, SaaS, and custom development. By researching enterprises' experiences in dealing with key software providers, such as IBM, Microsoft, Oracle, and SAP, Duncan helps clients create sound sourcing strategies, nurture better supplier relationships, and get better outcomes from their strategic software investments. He also advises software providers on pricing strategies and commercial trends.

Duncan is also a leading expert on ePurchasing applications, such as eProcurement and supplier risk and performance management (SRPM), with a particular focus on the increasing overlaps and conflicts between ePurchasing and sell-side B2B eCommerce. He advises clients on their application strategy in these areas, how to make good choices between alternative solution providers, and how to get the best results from implementation.

Previous Work Experience

Prior to joining Forrester in 2006, Duncan worked for seven years for QAD, an international provider of enterprise solutions for manufacturing companies, in various product management and product marketing roles. Most recently, he had global responsibility for radical changes to QAD's pricing and licensing strategy.

Duncan qualified as a chartered accountant with KPMG and then joined Courtaulds, a diverse multinational manufacturing company. In 10 years with Courtaulds, he held various line finance and IT roles before becoming project manager in a corporate team, managing systems-enabled business improvement projects around the world.

Education

Duncan earned a first-class degree in mathematics from Hertford College at the University of Oxford and is a member of the Institute of Chartered Accountants in England and Wales.

Duncan Jones's Research

Most RecentMost Popular
  • For Application Development & Delivery Professionals

    REPORT: Rethink Your SaaS Negotiation Strategy With Three Best Practices

    Execution: The SaaS Transformation Playbook

    November 16, 2018Duncan Jones, Liz Herbert

    Software-as-a-service (SaaS) negotiation requires a unique approach; neither traditional software negotiation tactics nor hosting practices will suffice. But too many clients still don't know how to approach SaaS negotiations, being too hands-off and letting the business run the negotiation or being too tough and demanding contract changes that the vendor will never accept. This report advises application development and delivery (AD&D) professionals on how to approach SaaS contract negotiation and outlines strategies for navigating an efficient negotiation. This is an update of a previously published report. Forrester reviews and updates it periodically for continued relevance and accuracy.

  • For Application Development & Delivery Professionals

    REPORT: Predictions 2019: Software

    Software Innovation Builds Upon Cloud, Collaboration, AI, And More

    November 8, 2018 Christopher Condo, Randy Heffner, Duncan Jones, Rob Koplowitz, Diego Lo Giudice, John R. Rymer, Margo Visitacion

    Making predictions is hazardous, particularly about the future. Nevertheless, our intrepid software analyst team offers a handful of predictions about important changes in development tools and processes, software pricing policies, and more. Application development and delivery (AD&D) pros should read this report to prepare for inflection points coming in 2019.

  • For Application Development & Delivery Professionals

    REPORT: Assess Legacy Applications' Effectiveness To Prioritize Which To Upgrade Or Replace

    Effectiveness: The SaaS Transformation Playbook

    October 12, 2018Duncan Jones

    Business applications should be key enablers of enterprises' digital transformation, yet Forrester's research of technology decision makers found that many believe their current business applications are holding their organizations back. This report explains how application development and delivery (AD&D) professionals can assess their business applications' effectiveness to prioritize upgrading or replacement.

  • For Application Development & Delivery Professionals

    REPORT: Best Practices: Co-Creating With Agile Development Service Providers

    How To Build Great Software Products By Partnering With Agile Experts

    August 8, 2018Duncan Jones, Christopher Condo

    Software organizations that are looking to add capabilities quickly or manage team resources in a flexible manner often turn to external service providers for resources and expertise. Most such engagements will be improved by adopting agile co-creation methodologies. Using Agile co-creation, teams can jump start their adoption of new technologies and Agile-plus-DevOps processes without having to organically grow their team. Read this report to discover best practices for engaging with Agile dev service providers.

  • For CIO Professionals

    REPORT: Build The Business Case For Fast, Connected Technology Investments

    Business Case: The IT Transformation Playbook

    July 9, 2018Duncan Jones, J. P. Gownder

    Technology leaders must invest in initiatives that help win, serve, and retain customers. Here, we've created a set of tools to help you make the business case for those investments. These are: 1) a financial model that incorporates the entire picture of benefits, costs, flexibility, and risks and helps CIOs structure their thinking around intangibles and 2) a presentation template that makes it easy to communicate the results of the model to your stakeholders and includes supporting Forrester examples and data.

View all of Duncan Jones's Research