Duncan Jones

Vice President, Principal Analyst serving Sourcing & Vendor Management PROFESSIONALS

Duncan primarily contributes to Forrester's offerings for Sourcing & Vendor Management Professionals. He is a leading expert on software pricing and licensing and helps clients understand and address the effect of technology changes on software contracts. By researching enterprises' experience in dealing with large software vendors, including their negotiation successes and the problems they encountered later in the relationship, Duncan helps clients create and execute sound negotiation strategies and get advantageous software license and maintenance agreements.

He is also a leading expert on ePurchasing technologies, such as eProcurement, eSourcing, and electronic invoice presentment and payment (EIPP), and he advises clients on their application strategy in this area, how to make good choices between alternative solution providers, and how to get the best results from implementation.

Previous Work Experience

Prior to joining Forrester, Duncan worked for QAD, an international provider of enterprise solutions for manufacturing companies in various product management and product marketing roles. Most recently, he had global responsibility for radical changes to QAD's pricing and licensing strategy.

Duncan qualified as a chartered accountant with KPMG and then joined Courtaulds, a diverse multinational manufacturing company. He held various line finance and IT roles before becoming project manager in a corporate team, managing systems-enabled business improvement projects around the world.

Education

Duncan has a first-class degree in mathematics from Hertford College at the University of Oxford and is a member of the Institute of Chartered Accountants in England and Wales.

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  • Zia Daniell Wigder
  • For eBusiness & Channel Strategy Professionals

    Charts & Figures:Forecast: Online Retail Spending In Argentina (B2C And C2C), 2012 To 2018

    Trends In Brazil, Argentina, And Mexico

  • For eBusiness & Channel Strategy Professionals

    Blog:eCommerce Evolution in Latin America

    I just got back from a couple of days at eTail Latin America in Miami — it was my third year at the event and I always come away having learned an enormous amount from the other attendees. This...

    • For eBusiness & Channel Strategy Professionals

      Charts & Figures:Forecast: Online Retail Spending In Mexico (B2C And C2C), 2012 To 2018

      Trends In Brazil, Argentina, And Mexico

    • For eBusiness & Channel Strategy Professionals

      Blog:Five Key Online Retail Trends In Latin America

      color:#222222">Today, we published our new online retail forecast for Latin America, covering Brazil, Argentina, and Mexico (clients can read the report here). Driven by online retail revenues in...

      • For eBusiness & Channel Strategy Professionals

        Report:Predictions 2014: Global eCommerce Mandates Multiple Touchpoints And Business Models

        Eight Trends Set To Impact The Industry

        The past year saw a surge in eCommerce revenues around the globe, and 2014 will be no different. eCommerce brands in every country will continue to spread their global wings, expanding their...

        • Downloads: 644
      • For eBusiness & Channel Strategy Professionals

        Charts & Figures:Forecast: Online Retail Spending In Australia (B2C), 2012 To 2018

        Trends In China, Japan, South Korea, India, And Australia

      • For eBusiness & Channel Strategy Professionals

        Charts & Figures:Forecast: Online Retail Spending In Argentina (B2C And C2C), 2013 To 2019

        The Online Retail Markets Of Brazil, Argentina, And Mexico Will More Than Double By 2019

      • For eBusiness & Channel Strategy Professionals

        Blog:Some global themes from recent events

        Over the past month, I’ve had the great fortune of taking part in three fantastic events: Forrester’s own Marketing & Strategy Summit in Shanghai, Demandware’s XChange Conference in...

        • For eBusiness & Channel Strategy Professionals

          Blog:Three Things We've Learned About Emerging eCommerce Markets

          As global eCommerce players like Alibaba and Rocket Internet have made headlines in recent weeks, there has been much focus on how eCommerce is emerging around the globe. While a lot of the media...

          • For eBusiness & Channel Strategy Professionals

            Report:Capture The Global eCommerce Opportunity

            Landscape: The eCommerce Globalization Playbook

            Gone are the days when most brands offered just one or two international sites: Today, a global eCommerce footprint is the end goal. To reach that goal, companies are taking a strategic look at the...

            • Downloads: 1866
          • For eBusiness & Channel Strategy Professionals

            Blog:eCommerce in Brazil Charges Forward

            I returned yesterday from a short trip to Brazil - I spoke at eTail in São Paulo on Monday and spent a few days meeting with retailers, vendors and agencies. Some of the takeaways from...

            • For eBusiness & Channel Strategy Professionals

              Charts & Figures:Forecast: Online Retail Spending In Mexico (B2C And C2C), 2013 To 2019

              The Online Retail Markets Of Brazil, Argentina, And Mexico Will More Than Double By 2019

            • For eBusiness & Channel Strategy Professionals

              Blog:Tools & Technology For eCommerce Globalization

              I’m currently tackling a report on the tools & technology necessary for eCommerce organizations to expand internationally. It is one of the reports for the eCommerce Globalization playbook and...

              • For eBusiness & Channel Strategy Professionals

                Blog:The End Of A Long Week In eBusiness In New York

                My colleague Patti Freeman Evans put up a great blog post yesterday about eBusiness efforts post-Sandy. I wanted to finish off the week with a snapshot of the ATM screen I took about 10 minutes ago...

                • For eBusiness & Channel Strategy Professionals

                  Blog:Some Thoughts On FiftyOne's Acquisition Of Borderfree

                  FiftyOne, the company that provides globalization and international logistics services to US-based online retailers such as Gap, Pottery Barn, and Crate & Barrel, announced today that it is acquiring...

                  • For eBusiness & Channel Strategy Professionals

                    Blog:Five Global Marketplaces All Brands Must Know

                    Global online expansion is not the same game it was just a few years ago. Today companies are taking a multi-pronged approach to international expansion and looking at a variety of different ways to...

                    • For eBusiness & Channel Strategy Professionals

                      Blog:The Path Toward eCommerce Maturity

                      Last year, we introduced our framework for how eCommerce markets evolve: Consumers come online to connect and entertain, then start to engage in eBusiness basics like online banking and travel.**...

                      • For eBusiness & Channel Strategy Professionals

                        Report:The Evolution Of eCommerce In Brazil

                        Five Ways In Which Online Retail Will Shift In The Next Five Years

                        Brazil remains the dominant market in Latin America by a wide margin. A number of leading brick-and-mortar retailers in the country embraced eCommerce early on, and today both traditional retailers...

                        • Downloads: 190
                      • For eBusiness & Channel Strategy Professionals

                        Charts & Figures:Today's Globalization Efforts Differ From Those In The Past

                      • For eBusiness & Channel Strategy Professionals

                        Charts & Figures:The eCommerce Globalization Playbook

                      • For eBusiness & Channel Strategy Professionals

                        Charts & Figures:Forecast: Argentina Online Retail Sales (B2C And C2C), 2012 To 2017

                        A Look At eCommerce Growth In Brazil, Mexico, And Argentina

                      • For eBusiness & Channel Strategy Professionals

                        Blog:Three Rules When Exploring New Markets

                        I consider myself incredibly fortunate to have the job I do: Every year, I get to explore new markets around the globe and meet people who are equally passionate about building eCommerce businesses....

                        • For eBusiness & Channel Strategy Professionals

                          Blog:Observations About eCommerce In Peru

                          To conduct our global eBusiness research at Forrester, we rely heavily on support from our multilingual group of Research Associates and Researchers. Recently, one of our Research Associates, Lily...

                          • For eBusiness & Channel Strategy Professionals

                            Report:European Online Retail Forecast, 2012 To 2017

                            Economic Instability Across Europe Will Do Little To Slow Retail eCommerce Growth

                            By 2017, Europeans will spend more than €191 billion online on retail products, and online retail growth will continue to outpace offline growth. As wallet share gradually shifts toward the...

                            • Downloads: 1117
                          • For eBusiness & Channel Strategy Professionals

                            Blog:Four Takeaways From An Evening Of Omnichannel Retail In New York

                            Last night we held an event here in New York in which VP & Principal Analyst Peter Sheldon presented some of his recent research on the new omnichannel imperative.  He talked through the state...