Duncan Jones

Vice President, Principal Analyst serving Sourcing & Vendor Management PROFESSIONALS

Duncan primarily contributes to Forrester's offerings for Sourcing & Vendor Management Professionals. He is a leading expert on software pricing and licensing and helps clients understand and address the effect of technology changes on software contracts. By researching enterprises' experience in dealing with large software vendors, including their negotiation successes and the problems they encountered later in the relationship, Duncan helps clients create and execute sound negotiation strategies and get advantageous software license and maintenance agreements.

He is also a leading expert on ePurchasing technologies, such as eProcurement, eSourcing, and electronic invoice presentment and payment (EIPP), and he advises clients on their application strategy in this area, how to make good choices between alternative solution providers, and how to get the best results from implementation.

Previous Work Experience

Prior to joining Forrester, Duncan worked for QAD, an international provider of enterprise solutions for manufacturing companies in various product management and product marketing roles. Most recently, he had global responsibility for radical changes to QAD's pricing and licensing strategy.

Duncan qualified as a chartered accountant with KPMG and then joined Courtaulds, a diverse multinational manufacturing company. He held various line finance and IT roles before becoming project manager in a corporate team, managing systems-enabled business improvement projects around the world.

Education

Duncan has a first-class degree in mathematics from Hertford College at the University of Oxford and is a member of the Institute of Chartered Accountants in England and Wales.

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16 results in Reports

  • Duncan Jones
  • Past 12 months
  • For Application Development & Delivery Professionals

    Report:Align Your Business Applications To Cloud And BT Imperatives

    Executive Overview: The Business Applications Playbook

    Rapid business change, fueled by technology advances such as mobility and analytics, is transforming how application development and delivery (AD&D) professionals buy, deploy, and manage business...

    • Downloads: 939
  • For Application Development & Delivery Professionals

    Report:The New Way To Choose Business Applications

    Selection: The Business Applications Playbook

    The old way of choosing business applications is obsolete. For years, consultants have sold expensive projects to gather "requirements" from all corners of the business and assemble them into an...

    • Downloads: 346
  • For Application Development & Delivery Professionals

    Report:The Forrester Wave™: B2B Order Management, Q4 2015

    Seven Leading Providers Streamline Order Capture And Orchestration For Complex, Global Enterprises

    In our 34-criteria evaluation of B2B order management (OM) providers, we identified the seven most significant vendors and researched, analyzed, and scored them. This report shows how each provider...

    • Downloads: 267
  • For Application Development & Delivery Professionals

    Report:How To Pick Strategic Partners For Your Digital Transformation

    Use A Forward-Looking Assessment Of Your Key Technology Providers To Identify Potential Partners For Your Transformation Journey

    Organizations that want to undergo a digital transformation need strategic partners to help them implement innovative technology and drive process change. Strong partnerships enable agile projects...

    • Downloads: 282
  • For Application Development & Delivery Professionals

    Report:The Best And Worst Of License-To-SaaS Conversion Programs

    Insist On A Fair And Flexible Deal When You Switch To Software Companies' Cloud-Based Products

    The strategic shift in the software market from on-premises to cloud provides a rare opportunity for an application development and delivery (AD&D) leader to reassess her incumbents' place in her...

    • Downloads: 183
  • For Application Development & Delivery Professionals

    Report:Forrester's Supplier Partnership Assessment Model

    Forrester’s supplier partnership assessment model consists of 19 evaluation criteria that measure three important qualities: trust, innovation, and a focus on your success. You can use it as is...

    • Downloads: 45
  • For Application Development & Delivery Professionals

    Report:Three Secrets Of Successful Business Applications Projects

    Execution: The Business Applications Playbook

    Many business applications projects underperform or even utterly fail. Forrester's research into business applications selection and implementation has identified that one root cause is often...

    • Downloads: 141
  • For CIO Professionals

    Report:The Fog Begins To Lift On Oracle's Cloud Shift

    A Progress Report On Oracle's Strategic Transformation And What It Means For CIOs' BT Strategy

    Does Oracle's progress in its move to the cloud earn it a major role in your business technology (BT) strategy, or should you reduce your dependence on it? Many CIOs tell us that Oracle is one of...

    • Downloads: 173
  • For CIO Professionals

    Report:Delivering Software For Customer Obsession

    Build-Or-Buy Is Now Build-Compose-Outsource-Or-Buy

    Customer-obsessed organizations need great software to differentiate themselves from their competitors. But where to find that great software? What combination of buy, reuse, assemble, and...

    • Downloads: 85
  • For Sourcing & Vendor Management Professionals

    Report:Brief: Should You Renew Your Enterprise Agreement For Microsoft Office?

    Analyzing The New Decision Criteria That Should Drive Your Microsoft Licensing Strategy

    Sourcing leaders considering renewing a Microsoft enterprise agreement (EA) face a very different decision to the one they made three years ago. Significant changes to Microsoft licensing, in line...

    • Downloads: 116
  • For CIO Professionals

    Report:Brief: Oracle's Customers Are The Real Winners From The Rimini Street Verdict

    Consider Third-Party Support As Part Of A Review Of Your Business Applications Strategy, Now That The Legal FUD Has Reduced

    Over 1,000 companies use third-party support providers (3SPs) such Rimini Street, Spinnaker Support, and Origina. The end of Oracle's lawsuit against Rimini Street removes some of the fear,...

    • Downloads: 76
  • For Application Development & Delivery Professionals

    Report:Best Practices: Elevating Your SAP Relationship To Strategic Supplier Level

    Aligning Your SAP Working And Commercial Relationships After You Have Recalibrated Its Role In Your BT Sourcing Strategy

    Forrester recently described why and how to recalibrate SAP's role in advancing your business technology (BT) strategy. This report is a follow-up to that report. It explains what to do next if you...

    • Downloads: 96
  • For Application Development & Delivery Professionals

    Report:Bridge The Budget GAAP In Your Business Applications Strategy

    Business Case: The Business Applications Playbook

    Last century's financial evaluation models are inappropriate for the business technology (BT) era. AD&D leaders are unable to justify a fundamental shift in their business applications strategies in...

    • Downloads: 76
  • For Application Development & Delivery Professionals

    Report:The Growing Danger From Software Audits

    The Shift To Business Technology Is Causing An Increase In Complaints About Questionable Software Compliance Claims

    Software audits are a growing concern for every enterprise, no matter how diligent you are in complying with your license agreements. Major changes in the technology industry, such as mobility and...

    • Downloads: 77
  • For Application Development & Delivery Professionals

    Report:Best Practices: Uncover The Full Potential Of B2B Order Management

    B2B order management (B2B OM) platforms link complex portfolios of order capture and execution applications. It's a foundation of digital transformation and B2B eCommerce for federated global...

    • Downloads: 85
  • For CMO Professionals

    Report:Delivering Software For Customer Obsession

    Build-Or-Buy Is Now Build-Compose-Outsource-Or-Buy

    Customer-obsessed organizations need great software to differentiate themselves from their competitors. But where to find that great software? What combination of buy, reuse, assemble, and...

    • Downloads: 51