Duncan   Jones

Duncan Jones

Vice President, Principal Analyst Serving Sourcing & Vendor Management Professionals

Duncan contributes to Forrester's offerings for Sourcing & Vendor Management Professionals and for Application Development and Delivery Professionals. He is a leading expert on business application strategies and how to get the most from strategic software partners, including packaged applications, SaaS, and custom development. By researching enterprises' experiences in dealing with key software providers, such as IBM, Microsoft, Oracle, and SAP, Duncan helps clients create sound sourcing strategies, nurture better supplier relationships, and get better outcomes from their strategic software investments. He also advises software providers on pricing strategies and commercial trends.

Duncan is also a leading expert on ePurchasing applications, such as eProcurement and supplier risk and performance management (SRPM), with a particular focus on the increasing overlaps and conflicts between ePurchasing and sell-side B2B eCommerce. He advises clients on their application strategy in these areas, how to make good choices between alternative solution providers, and how to get the best results from implementation.

Previous Work Experience

Prior to joining Forrester in 2006, Duncan worked for seven years for QAD, an international provider of enterprise solutions for manufacturing companies, in various product management and product marketing roles. Most recently, he had global responsibility for radical changes to QAD's pricing and licensing strategy.

Duncan qualified as a chartered accountant with KPMG and then joined Courtaulds, a diverse multinational manufacturing company. In 10 years with Courtaulds, he held various line finance and IT roles before becoming project manager in a corporate team, managing systems-enabled business improvement projects around the world.

Education

Duncan earned a first-class degree in mathematics from Hertford College at the University of Oxford and is a member of the Institute of Chartered Accountants in England and Wales.

Duncan Jones

Vice President, Principal Analyst Serving Sourcing & Vendor Management Professionals

Duncan contributes to Forrester's offerings for Sourcing & Vendor Management Professionals and for Application Development and Delivery Professionals. He is a leading expert on business application strategies and how to get the most from strategic software partners, including packaged applications, SaaS, and custom development. By researching enterprises' experiences in dealing with key software providers, such as IBM, Microsoft, Oracle, and SAP, Duncan helps clients create sound sourcing strategies, nurture better supplier relationships, and get better outcomes from their strategic software investments. He also advises software providers on pricing strategies and commercial trends.

Duncan is also a leading expert on ePurchasing applications, such as eProcurement and supplier risk and performance management (SRPM), with a particular focus on the increasing overlaps and conflicts between ePurchasing and sell-side B2B eCommerce. He advises clients on their application strategy in these areas, how to make good choices between alternative solution providers, and how to get the best results from implementation.

Previous Work Experience

Prior to joining Forrester in 2006, Duncan worked for seven years for QAD, an international provider of enterprise solutions for manufacturing companies, in various product management and product marketing roles. Most recently, he had global responsibility for radical changes to QAD's pricing and licensing strategy.

Duncan qualified as a chartered accountant with KPMG and then joined Courtaulds, a diverse multinational manufacturing company. In 10 years with Courtaulds, he held various line finance and IT roles before becoming project manager in a corporate team, managing systems-enabled business improvement projects around the world.

Education

Duncan earned a first-class degree in mathematics from Hertford College at the University of Oxford and is a member of the Institute of Chartered Accountants in England and Wales.

Duncan Jones's Research

Most RecentMost Popular
  • For Application Development & Delivery Professionals

    REPORT: The New Way To Choose Business Applications

    Selection: The SaaS Transformation Playbook

    November 20, 2017Duncan Jones, Paul D. Hamerman

    Don't let your business application selection process suffer from "requirements-itis" — inflammation or bloating of the requirements. It's a disease that causes poor choices, unacceptable delays, and failed projects. This report describes a better way for application development and delivery (AD&D) professionals to choose business applications in today's fast-moving business technology (BT) world — an approach that focuses on business goals, innovation, and agility. This is an update of an earlier report that we published in July 2015. It includes new examples, fresh data, and revised recommendations.

  • For Application Development & Delivery Professionals

    REPORT: Drive Business Agility And Speed With SaaS Transformation

    Executive Overview: The SaaS Transformation Playbook

    November 20, 2017 Paul D. Hamerman, Liz Herbert, Duncan Jones

    Companies looking to maintain their competitive edge and execute on digital transformation strategies need modern, flexible business applications. Forrester's SaaS transformation playbook outlines four major phases to help application development and delivery (AD&D) professionals overhaul their enterprise applications portfolios to leverage the benefits of software-as-a-service (SaaS). The playbook helps you discover your vision and strategy, plan your path forward, act on selecting and implementing the best SaaS solutions, and optimize for success.

  • For Application Development & Delivery Professionals

    REPORT: How To Secure Funding For Your SaaS Migration

    Business Case: SaaS Transformation Playbook

    October 11, 2017Duncan Jones, Liz Herbert

    Traditional budgeting and ROI-based financial evaluations are the main obstacles to application development and delivery (AD&D) leaders' efforts to transform their business applications portfolios. This report explains how to overcome those obstacles. It will describe how visionary AD&D leaders persuade their chief financial officer (CFO) colleagues to support their software-as-a-service (SaaS) migration programs.

  • For Application Development & Delivery Professionals

    REPORT: Create A SaaS Migration Road Map That Is Fast, Not Perfect

    Road Map: The SaaS Transformation Playbook

    September 21, 2017Duncan Jones

    Forrester's data shows that three-quarters of software decision makers in enterprises plan to replace or complement their enterprise resource planning (ERP) software with SaaS applications, or have already done so. However, AD&D leaders face a major challenge deciding where to prioritize their SaaS migration efforts. This report will explain how to set your execution plan by focusing on customers' needs while balancing the often-conflicting goals of business agility and technology standardization.

  • For Application Development & Delivery Professionals

    REPORT: Three Strategies For Managing SaaS Negotiations

    Execution: The SaaS Transformation Playbook

    August 31, 2017Duncan Jones, Liz Herbert

    Software-as-a-service (SaaS) negotiation requires a unique approach; neither traditional software negotiation tactics nor hosting practices will suffice. But too many clients still don't know how to approach SaaS negotiations, being too hands-off and letting the business run the negotiation or being too tough and demanding contract changes the vendor will never accept. This report advises application development and delivery (AD&D) professionals on how to approach SaaS contract negotiation and outlines strategies for navigating an efficient negotiation. This is an update of a previously published report. Forrester reviews and updates it periodically for continued relevance and accuracy.

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