Dylan Czarnecki

Researcher serving Customer Experience PROFESSIONALS

Dylan is a researcher serving Customer Experience Professionals. His research focuses on the role of customer experience in defining organizations' competitive strategies, the ROI of customer experience improvement efforts, and Forrester's CX Index.

Previous Work Experience

Prior to his role as a researcher, Dylan was a senior research associate on the Customer Experience research team. During this time, he researched CX measurement, organizational culture and governance, and customer experience innovation.


Dylan holds a B.A. in politics and international relations from Princeton University.

Dylan Czarnecki's Research

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