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Description
This Webinar features our latest research on dynamic case management (DCM), defining the architectural principles that differentiate DCM products from more established notions of business process management (BPM).
Agenda:
- Dynamic Case Management Industrializes Knowledge Work
- Service Requests, Investigations, And Incident Reporting Drive The DCM Market
- A Rich Information Architecture Supports Adaptive Behavior
- DCM Products Leverage Process Descriptions In A Distinctive Way And Control Processes In Different Ways
- DCM Environments Bring Together A Powerful Mix Of Enabling Technologies
- Not All DCM Products Are Created Equal
Vendors mentioned: Appian, Be Informed, Cordys, EMC, IBM, Pallas Athena, Pegasystems, Singularity, Sword Ciboodle, Whitestein Technologies
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