Media Center

You have questions; we have answers. The Media Center is the place to gain insight into our latest research, data, and analysis and connect with Forrester's PR team.

< View All Media Resources

EU-7 Mobile Payments Will Nearly Triple To €148 Billion By 2021
May 12, 2017

Forrester’s latest mobile payments forecast estimates that mobile payment transactions in Western Europe will grow from €52 billion in 2016 to €148 billion by 2021 — a compound annual growth rate of 23% over the next five years.

Here are some key takeaways:

  • By 2021, European mobile payments will be just over half the value of those in the US, but mobile payment use will grow faster.

  • Consumers say that they trust PayPal the most to provide a mobile digital wallet.

  • Mobile payments in 2016 accounted for just 3% of the €1.62 trillion in retail payments in the EU-7 countries.

  • Mobile in-person payments will grow fastest, increasing almost fivefold to be 15% of the total market value by 2021.

  • Despite healthy growth rates, mobile payments will remain a small fraction of overall European retail payments as existing payment habits will remain stubbornly entrenched.

Click here for more information, and please contact us if you'd like a copy of this report.

About Forrester

Forrester (Nasdaq: FORR) is one of the most influential research and advisory firms in the world. We work with business and technology leaders to develop customer-obsessed strategies that drive growth. Forrester’s unique insights are grounded in annual surveys of more than 500,000 consumers and business leaders worldwide, rigorous and objective methodologies, and the shared wisdom of our most innovative clients. Through proprietary research, data, custom consulting, exclusive executive peer groups, and events, the Forrester experience is about a singular and powerful purpose: to challenge the thinking of our clients to help them lead change in their organizations.


Jenna Vassallo
Marketing Manager
Forrester Research, Inc.

Tel. 617-613-5746



Twitter Face Book LinkedIn Youtube