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Elinor   Klavens

Elinor Klavens

Researcher Serving Infrastructure & Operations Professionals

Elinor's research explores how service delivery and support functions enable the workforce with technology and business services to support the digital business of today and the future. Elinor's key topic areas include ITSM, the function of the service desk, and all related topics of the organization, culture, processes, metrics, and automation technologies.

Previous Work Experience

Prior to her current role, Elinor was an IT asset analyst at Bain Capital, where she helped create automation solutions such as a new IT asset management database and service catalog. She also worked as an account manager for Groupon Goods UK, where she managed the life cycle of eCommerce deals.

Education

Elinor has an M.Sc. in management with a focus in technology strategy from the Cass Business School and a B.A. (Hons) in international relations from the University of Sussex.

Elinor Klavens

Researcher Serving Infrastructure & Operations Professionals

Elinor's research explores how service delivery and support functions enable the workforce with technology and business services to support the digital business of today and the future. Elinor's key topic areas include ITSM, the function of the service desk, and all related topics of the organization, culture, processes, metrics, and automation technologies.

Previous Work Experience

Prior to her current role, Elinor was an IT asset analyst at Bain Capital, where she helped create automation solutions such as a new IT asset management database and service catalog. She also worked as an account manager for Groupon Goods UK, where she managed the life cycle of eCommerce deals.

Education

Elinor has an M.Sc. in management with a focus in technology strategy from the Cass Business School and a B.A. (Hons) in international relations from the University of Sussex.

Elinor Klavens's Research

Most RecentMost Popular
  • For Infrastructure & Operations Professionals

    REPORT: A Dangerous Disconnect: Executives Overestimate DevOps Maturity

    September 13, 2017 Robert Stroud, Elinor Klavens

    Development and operations (DevOps) is getting a lot of buzz and proving to be a profound driver of business transformation. But we're also seeing a lot of misinformation: While many organizations are moving forward with DevOps, some overstate their progress, and there's often a disconnect between the view of infrastructure and operations (I&O) pros in the trenches and that of the executive suite. This report helps you identify and resolve these differing perspectives so you can leverage DevOps philosophies and practices to help your business win, serve, and retain customers.

  • For Infrastructure & Operations Professionals

    REPORT: The Future Of Enterprise Mobility

    Three Technologies That Create A Productive Mobile Employee Experience

    August 11, 2017 Michael Facemire, Andrew Hewitt, Elinor Klavens

    When it comes to enterprise mobility, I&O pros have focused heavily on delivering apps to workers — and are missing the real opportunity to mobilize workers. While some apps are vital to employee productivity, the reality is that most company-deployed apps are poorly designed and have low adoption among employees. This report looks at three technologies — team messaging platforms, new web standards, and actionable notifications — and how I&O leaders can use them to improve the mobile employee experience and enterprise app manageability.

  • For Infrastructure & Operations Professionals

    REPORT: Atlassian Innovates Crisis Response With ChatOps

    An Automation And Human Collaboration Success Story

    August 8, 2017 Dave Bartoletti, Elinor Klavens

    Technology outages are a fact of life, and no company can prevent them completely. Although most companies plan for failure, they typically focus on fast technology recovery only. Customer-obsessed companies also focus on the people and process changes required to keep customers and employees informed and engaged throughout an outage. Amazon Web Services' recent Simple Storage Service outage disrupted services at Atlassian, a collaboration software company; however, Atlassian used its own ChatOps tools to recover quickly while minimizing customer impact.

  • For Infrastructure & Operations Professionals

    REPORT: Organize And Staff I&O Pros For Successful DevOps Practices

    Organization: The Continuous Deployment Playbook

    August 8, 2017 Robert Stroud, Elinor Klavens

    Digital businesses are creating disruption in the marketplace, forcing other enterprises to follow in their paths. These digital businesses favor integrated product teams that focus on developing particular business technology solutions. Effective integrated product teams should include infrastructure and operations (I&O) professionals who exhibit seven key characteristics — look for these individuals in your existing organization to fuel the success of development and operations (DevOps) and continuous deployment. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy. We're updating it now to include our latest research and data.

  • For Infrastructure & Operations Professionals

    REPORT: Case Study: Dynatrace's Journey Toward Delivering Business Transformation

    A Software Vendor's Evolution From Waterfall To DevOps To NoOps

    August 7, 2017 Robert Stroud, Elinor Klavens

    Software vendors face pressure to transform the way they deliver their solutions to customers; they must provide competitive advantage and differentiation to keep increasing revenue. This requires quality and speed — and the complete automation of the continuous delivery pipeline. This case study will help infrastructure and operations (I&O) professionals understand how Dynatrace adopted development and operations (DevOps) to shift from a traditional development and delivery model to continuous delivery, ensuring rapid value and continuous innovation for its customers.

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