Ellen Carney

Principal Analyst Serving Application Development & Delivery Professionals

Ellen is a principal analyst serving financial services technology decision makers in roles such as CIOs and enterprise architects in the insurance and wealth, investment, and asset management industries. Her research focuses on the technology decisions that financial services firms are investing in, including core platforms modernization and replacement and the integration of emerging technologies with legacy systems to drive better digital experiences and improved operational efficiency.

Previous Work Experience

Prior to her current research coverage, Ellen spent eight years providing strategic analysis and advice to Forrester’s insurance digital business strategy clients, focusing on eBusiness strategies and best practices in digital and customer experience as well as adoption trends for property and casualty, life, group, and health insurers.

Ellen brings 30 years of experience in delivering technical and professional services to clients in a variety of industries and markets. She joined Forrester from the former ThruPoint, a New York-based professional services firm, where she was a principal consultant focusing on IT service business strategy to Global 100 clients in securities, banking, and insurance; telecommunications; and media and entertainment. Before joining ThruPoint, Ellen was a director and principal analyst for Gartner, following the infrastructure services market, including consulting, support, and managed services.

Ellen has presented on vertical-industry and role-based marketing in a variety of Forrester and client events. She has been cited in Forbes, Fortune, the New York Times, the Economist, the Wall Street Journal, Best’s Review, Carrier Management, Rough Notes, Digital Insurance, New Scientist, and American Banker.

Education

Ellen received a B.S. in economics from Southern New Hampshire University.

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Ellen Carney

Principal Analyst Serving Application Development & Delivery Professionals

Read Read Ellen's blog posts

Previous Work Experience

Education

Ellen received a B.S. in economics from Southern New Hampshire University.

Research Coverage

Ellen Carney's Research

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For Application Development & Delivery Professionals

REPORT: The Forrester Wave™: P&C Claims Management Systems, Q4 2020

Tools And Technology: The Digital Insurance Strategy Playbook

November 5, 2020Ellen Carney

In our 28-criterion evaluation of property and casualty (P&C) claims management system vendors, we identified the 13 most significant ones — BriteCore, Duck Creek Technologies, DXC Technology, EIS, Guidewire Software, Insurity, Majesco, OneShield, Origami Risk, Riskonnect, Sapiens, Snapsheet, and Tata Consultancy Services — and researched, analyzed, and scored them. This report shows how each provider measures up and helps insurance claim technology professionals select the right one for their needs.
For eBusiness & Channel Strategy Professionals

REPORT: Video: Plan For The Evolution Of Insurance With Three COVID-19 Business Scenarios

How Insurance Executives Should Shift Priorities Across CX, Digital, Marketing, IT, Process, And EX

August 18, 2020Ellen Carney, Jeffery Williams

Pandemics pose big risks to insurers, and how they fare depends on the broader how and when of pandemic and economic recovery. The potential damage that COVID-19 could inflict on the insurance industry ranges from OK to dangerous and covers five different business elements. Insurance executives should watch this video and download accompanying spreadsheet to understand the impact of COVID-19 on their business and plan their response across six business areas: CX, digital, marketing, IT, process, and EX.
For Application Development & Delivery Professionals

REPORT: Now Tech: P&C Claims Management Systems, Q3 2020

Forrester's Overview Of 20 P&C Claims Management System Providers

July 31, 2020Ellen Carney

As a property and casualty (P&C) insurer, you use a claims management system to improve the claimant experience, boost efficiency through automation, and orchestrate recovery activities across the claim ecosystem. But to realize these benefits, you'll first have to select from a diverse set of vendors that vary by size, functionality, geography, and vertical market focus. Claims decision makers should use this report to understand the value they can expect from claims management system providers and to select one based on size and functionality offered.
For Application Development & Delivery Professionals

REPORT: The Promises And Perils Of Low Code In Insurance Business Processes

Leverage Low-Code Capabilities By Wedding Business Experts And Developer Forces

January 16, 2020Ellen Carney

The hottest job in tech? Software developers, where the supply-demand imbalance is getting more acute, especially in insurance. Insurance technologists are hoping to turn business users into low-code developers to relieve resource constraints and reduce development costs. But not all business users are fit to become "citizen developers." Instead, insurance business and tech teams must strike internal partnerships that meld business experts in areas like underwriting with application design and delivery (AD&D) teams that govern the development process.
For eBusiness & Channel Strategy Professionals

REPORT: The Impact Of Emerging Technology In 2030 On mCommerce Experiences In Insurance

December 4, 2019 Jeffery Williams, Ellen Carney, Oliwia Berdak, Julie Ask

Emerging technologies will shift the traditional insurance industry to adopt new, digital practices. The accompanying PDF provides a closer look at the impact that emerging technologies will have on the insurance industry in the next decade. This report is part of a series on mobile commerce in 2030 across multiple industries.

For eBusiness & Channel Strategy Professionals

REPORT: The Future Of Insurance Is Mobile

February 2, 2015Ellen Carney

Smart, portable devices in pockets, purses, and now wrists are opening up a series of opportunities and challenges for insurance eBusiness. The unrelenting pace of innovation means that mobile insurance strategies must be dynamic and fluid to stay relevant. This report lays out Forrester's vision of how digital insurance teams can capitalize on the opportunities being created by mobile devices. This is an update of a report originally published on September 28, 2012; Forrester reviews and updates it periodically for continued relevance and accuracy, and we substantially revised this edition to factor in new ideas.
For B2B Marketing Professionals

REPORT: Industry Essential: The US Insurance Market

August 10, 2007Ellen Carney, Marc Cecere

The US insurance industry is the fifth largest industry sector in the country. The industry generated almost $1.4 trillion in revenues in 2002, yet, on average, it earns less than a penny for every premium dollar received. Insurance is regulated at the federal and state level, and the need to comply with 51 regulatory bodies drives a number of IT solution considerations. What do you need to know when selling technology goods and services into the US insurance market? This market overview describes the structure of the US insurance industry, its business and technology trends, industry leaders, strategic technology suppliers, and technology investment forecasts. It addresses the property and casualty, life and annuities, and reinsurance segments. Health insurance will be treated in a separate document.
For B2B Marketing Professionals

REPORT: Industry Essential: The US Retail Banking Market

May 19, 2008Ellen Carney

At the end of 2007, Federal Deposit Insurance Corporation (FDIC)-insured banks in the US held nearly $6.9 trillion in deposits, supported more than 73,000 branches, and employed 1.8 million people. With changing demographics, increasing choices for consumer financial services, and pressures to reduce costs, retail banks are looking to improve the efficiency and productivity of their assets and create enduring relationships with customers. Even in a challenging economic climate, the banking industry is more dependent on information technology than ever before. How should vendors position their technology to buyers and influencers in the US retail banking market? Forrester's Industry Essential report explains the structure of the US retail banking industry, its business and technology trends, and technology investment forecasts.?
For eBusiness & Channel Strategy Professionals

REPORT: The Mobile Insurance Metrics That Matter

October 6, 2015Ellen Carney

Mobile is now serious business for digital insurance teams, and it's rare to find an insurer that doesn't offer at least one mobile service to help customers research, buy, and service their insurance needs. For mobile strategies to pay off, insurance eBusiness professionals need to provide management with the insights and metrics that will justify current mobile investments and validate future ones. This report outlines the need for metrics to drive the actions required to ensure the success of a mobile insurance strategy. This is an update of a previously published report; Forrester reviews and updates it periodically for continued relevance and accuracy.
For eBusiness & Channel Strategy Professionals

REPORT: Trends 2013: North American Insurance eBusiness And Channel Strategy

Disruption Drives 12 Trends In Digital Insurance Agendas

May 16, 2013Ellen Carney

There's one word that sums up what's going on in the business of insurance right now: disruption. There are four drivers behind the state that the industry is in, all of which have implications across the industry: an improving economy driven by a turn in the housing market; activist consumers willing to both join forces with their insurers and regulate them through social media; converging physical and digital worlds that engage consumers through smart portable devices; and two maturing US regulatory reforms—access to healthcare and medical marijuana. Whether you think of the notion of disruption as provoking commotion, trouble, or tumultuous uproar, others, including new entrants, are embracing these as moments of opportunity in 2013.