Ellen Carney's Research
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For eBusiness & Channel Strategy Professionals
REPORT: The Impact Of Emerging Technology In 2030 On mCommerce Experiences In Insurance
December 4, 2019 Jeffery Williams, Ellen Carney, Oliwia Berdak, Julie A. Ask
Emerging technologies will shift the traditional insurance industry to adopt new, digital practices. The accompanying PDF provides a closer look at the impact that emerging technologies will have on the insurance industry in the next decade. This report is part of a series on mobile commerce in 2030 across multiple industries.
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For eBusiness & Channel Strategy Professionals
REPORT: The Top Emerging Technology Investments In Insurance In 2020
Tools And Technology: The Digital Insurance Strategy Playbook
December 2, 2019Ellen Carney
Forrester interviewed more than 30 insurance business and technology decision makers to learn their tech investment priorities for 2020. This report provides insurance digital strategy professionals with a view into what technologies are slated for investment and the extent of those investments in 2020. This is an update of a previously published report; Forrester reviews and updates it periodically for continued relevance and accuracy.
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For Application Development & Delivery Professionals
REPORT: The Forrester Wave™: Automated Life Insurance Underwriting Systems, Q4 2019
The 13 Providers That Matter Most And How They Stack Up
November 21, 2019Ellen Carney
In our 27-criterion evaluation of automated life insurance underwriting (ALIU) providers, we identified the 13 most significant ones — Accenture, Appian, EXL, Hannover Re, iPipeline, Munich Re, Newgen, Oracle, Pegasystems, RGA, Sapiens, SCOR, and Swiss Re — and researched, analyzed, and scored them. This report shows how each provider measures up and helps application development and delivery professionals guide their firms' underwriting team in the selection of the right one for their needs.
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For eBusiness & Channel Strategy Professionals
REPORT: Predictions 2020: Insurance
Insurers Will Seek To Engage Customers With Their Impact Agenda
November 5, 2019 Oliwia Berdak, Ellen Carney, Jeffery Williams
A potential recession, lackluster customer experience results, and threats from big tech are on insurance executives' minds. In 2020, they will counter this negative environment with a burst of positivity, repositioning their brands as making a difference by improving outcomes for their customers and communities.
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For eBusiness & Channel Strategy Professionals
REPORT: The Future Of Work In Insurance
Loss Estimation And Claims Handling Give Way To Deeper Customer Relationships And Digital Skills
November 1, 2019Ellen Carney, J. P. Gownder, August du Pont
Digital technology can perform routine tasks, such as data entry, more effectively than humans and has freed up human workers to complete other, more complex tasks. Insurers that find the right balance of human and machine labor will thrive. To help you better understand this progression and how to manage your talent pool, this report quantifies the net change for job categories in insurance. CEOs, CIOs, HR leaders, and enterprise architects can use this taxonomy to plan for a very different workforce.
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