Ellen Carney

Principal Analyst Serving Application Development & Delivery Professionals

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Ellen is a principal analyst serving financial services technology decision makers in roles such as CIOs and enterprise architects in the insurance and wealth, investment, and asset management industries. Her research focuses on the technology decisions that financial services firms are investing in, including core platforms modernization and replacement and the integration of emerging technologies with legacy systems to drive better digital experiences and improved operational efficiency.

Previous Work Experience

Prior to her current research coverage, Ellen spent eight years providing strategic analysis and advice to Forrester’s insurance digital business strategy clients, focusing on eBusiness strategies and best practices in digital and customer experience as well as adoption trends for property and casualty, life, group, and health insurers.

Ellen brings 30 years of experience in delivering technical and professional services to clients in a variety of industries and markets. She joined Forrester from the former ThruPoint, a New York-based professional services firm, where she was a principal consultant focusing on IT service business strategy to Global 100 clients in securities, banking, and insurance; telecommunications; and media and entertainment. Before joining ThruPoint, Ellen was a director and principal analyst for Gartner, following the infrastructure services market, including consulting, support, and managed services.

Ellen has presented on vertical-industry and role-based marketing in a variety of Forrester and client events. She has been cited in Forbes, Fortune, the New York Times, the Economist, the Wall Street Journal, Best’s Review, Carrier Management, Rough Notes, Digital Insurance, New Scientist, and American Banker.

Education

Ellen received a B.S. in economics from Southern New Hampshire University.

Print Bio

Ellen Carney

Principal Analyst Serving Application Development & Delivery Professionals

Read Ellen's blog posts

Previous Work Experience

Education

Ellen received a B.S. in economics from Southern New Hampshire University.

Research Coverage

Ellen Carney's Research

Most RecentMost Popular

For eBusiness & Channel Strategy Professionals

REPORT: The Impact Of Emerging Technology In 2030 On mCommerce Experiences In Insurance

December 4, 2019 Jeffery Williams, Ellen Carney, Oliwia Berdak, Julie A. Ask

Emerging technologies will shift the traditional insurance industry to adopt new, digital practices. The accompanying PDF provides a closer look at the impact that emerging technologies will have on the insurance industry in the next decade. This report is part of a series on mobile commerce in 2030 across multiple industries.
For eBusiness & Channel Strategy Professionals

REPORT: The Top Emerging Technology Investments In Insurance In 2020

Tools And Technology: The Digital Insurance Strategy Playbook

December 2, 2019Ellen Carney

Forrester interviewed more than 30 insurance business and technology decision makers to learn their tech investment priorities for 2020. This report provides insurance digital strategy professionals with a view into what technologies are slated for investment and the extent of those investments in 2020. This is an update of a previously published report; Forrester reviews and updates it periodically for continued relevance and accuracy.
For Application Development & Delivery Professionals

REPORT: The Forrester Wave™: Automated Life Insurance Underwriting Systems, Q4 2019

The 13 Providers That Matter Most And How They Stack Up

November 21, 2019Ellen Carney

In our 27-criterion evaluation of automated life insurance underwriting (ALIU) providers, we identified the 13 most significant ones — Accenture, Appian, EXL, Hannover Re, iPipeline, Munich Re, Newgen, Oracle, Pegasystems, RGA, Sapiens, SCOR, and Swiss Re — and researched, analyzed, and scored them. This report shows how each provider measures up and helps application development and delivery professionals guide their firms' underwriting team in the selection of the right one for their needs.
For eBusiness & Channel Strategy Professionals

REPORT: Predictions 2020: Insurance

Insurers Will Seek To Engage Customers With Their Impact Agenda

November 5, 2019 Oliwia Berdak, Ellen Carney, Jeffery Williams

A potential recession, lackluster customer experience results, and threats from big tech are on insurance executives' minds. In 2020, they will counter this negative environment with a burst of positivity, repositioning their brands as making a difference by improving outcomes for their customers and communities.
For eBusiness & Channel Strategy Professionals

REPORT: The Future Of Work In Insurance

Loss Estimation And Claims Handling Give Way To Deeper Customer Relationships And Digital Skills

November 1, 2019Ellen Carney, J. P. Gownder, August du Pont

Digital technology can perform routine tasks, such as data entry, more effectively than humans and has freed up human workers to complete other, more complex tasks. Insurers that find the right balance of human and machine labor will thrive. To help you better understand this progression and how to manage your talent pool, this report quantifies the net change for job categories in insurance. CEOs, CIOs, HR leaders, and enterprise architects can use this taxonomy to plan for a very different workforce.

For eBusiness & Channel Strategy Professionals

REPORT: The Future Of Insurance Is Mobile

February 2, 2015Ellen Carney

Smart, portable devices in pockets, purses, and now wrists are opening up a series of opportunities and challenges for insurance eBusiness. The unrelenting pace of innovation means that mobile insurance strategies must be dynamic and fluid to stay relevant. This report lays out Forrester's vision of how digital insurance teams can capitalize on the opportunities being created by mobile devices. This is an update of a report originally published on September 28, 2012; Forrester reviews and updates it periodically for continued relevance and accuracy, and we substantially revised this edition to factor in new ideas.
For eBusiness & Channel Strategy Professionals

REPORT: The Top Emerging Technology Investments In Insurance In 2020

Tools And Technology: The Digital Insurance Strategy Playbook

December 2, 2019Ellen Carney

Forrester interviewed more than 30 insurance business and technology decision makers to learn their tech investment priorities for 2020. This report provides insurance digital strategy professionals with a view into what technologies are slated for investment and the extent of those investments in 2020. This is an update of a previously published report; Forrester reviews and updates it periodically for continued relevance and accuracy.
For B2B Marketing Professionals

REPORT: Industry Essential: The US Insurance Market

August 10, 2007Ellen Carney, Marc Cecere

The US insurance industry is the fifth largest industry sector in the country. The industry generated almost $1.4 trillion in revenues in 2002, yet, on average, it earns less than a penny for every premium dollar received. Insurance is regulated at the federal and state level, and the need to comply with 51 regulatory bodies drives a number of IT solution considerations. What do you need to know when selling technology goods and services into the US insurance market? This market overview describes the structure of the US insurance industry, its business and technology trends, industry leaders, strategic technology suppliers, and technology investment forecasts. It addresses the property and casualty, life and annuities, and reinsurance segments. Health insurance will be treated in a separate document.
For eBusiness & Channel Strategy Professionals

REPORT: Steer Your Customers' Insurance Journeys With Benchmarks

Benchmarks: The Digital Insurance Strategy Playbook

November 2, 2018Ellen Carney

Digital touchpoints must constantly evolve to reflect how consumers and small businesses research, buy, and use insurance. Digital insurance strategy leaders need to deploy digital services that result in loyal customers and drive revenue. This report, which forms part of our digital insurance strategy playbook, details how digital insurance teams can apply Forrester's Industry Wave™ benchmark methodology to assess how well their firms' digital touchpoints help the business win, serve, and retain customers. This is an update of a previously published report; Forrester reviews and updates it periodically for continued relevance and accuracy.
For B2B Marketing Professionals

REPORT: Industry Essential: The US Retail Banking Market

May 19, 2008Ellen Carney

At the end of 2007, Federal Deposit Insurance Corporation (FDIC)-insured banks in the US held nearly $6.9 trillion in deposits, supported more than 73,000 branches, and employed 1.8 million people. With changing demographics, increasing choices for consumer financial services, and pressures to reduce costs, retail banks are looking to improve the efficiency and productivity of their assets and create enduring relationships with customers. Even in a challenging economic climate, the banking industry is more dependent on information technology than ever before. How should vendors position their technology to buyers and influencers in the US retail banking market? Forrester's Industry Essential report explains the structure of the US retail banking industry, its business and technology trends, and technology investment forecasts.?