Ellen Carney

Principal Analyst serving eBusiness & Channel Strategy PROFESSIONALS

Ellen is a principal analyst serving insurance eBusiness & Channel Strategy Professionals. Her research focuses on the eBusiness strategies, technologies, adoption trends, and best practices of property and casualty, life, group, and health insurers globally. Ellen works with insurance clients to understand how market forces are changing how consumers, groups, and distributors engage with insurance carriers and the role that technology plays in maximizing new opportunities.

Ellen most recently served the technology sales enablement role, writing research and providing advisory on how technology vendors sell and market their solution value to industry buyers, with a particular focus on the insurance, banking, and securities industries.

Previous Work Experience

Ellen brings nearly 20 years of experience in delivering technical and professional services to clients in a variety of industries and markets. She joined Forrester from ThruPoint, a New York-based professional services firm, where she was a principal consultant focusing on IT service business strategy to Global 100 clients in securities, banking, and insurance; telecommunications; and media and entertainment. Before joining ThruPoint, Ellen was a director and principal analyst for Gartner, following the infrastructure services market, including consulting, support, and managed services. Prior to her Gartner experience, Ellen spent seven years in a variety of sales enablement and support roles at the former Cabletron Systems, including strategic bid and proposal management; inclusion on approved vendor lists for corporate and global accounts; and master sales and GSA contract management.

Ellen has presented on vertical industry and role-based marketing in a variety of Forrester and client events. She has been cited in a number of publications, including Forbes, Fast Company, The Wall Street Journal, Best's Review, Insurance & Technology, and American Banker.


Ellen received a B.S. in economics from Southern New Hampshire University.

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43 results in Everything

  • Michele Pelino
  • For Infrastructure & Operations Professionals

    Report:The Internet Of Things Heat Map, 2016

    Where IoT Will Have The Biggest Impact On Digital Business

    Internet of Things (IoT)-enabled applications are poised to revolutionize digital customer experience and enhance digital operational excellence — but where will they apply at your company? Some key...

    • Downloads: 1023
  • For Infrastructure & Operations Professionals

    Report:Quick Take: Cisco Makes Its Long-Expected Change In Leadership

    Customers Are Safe As John Chambers Passes The Baton To Chuck Robbins

    John Chambers has been the face of Cisco for 20 years. Although an icon of the technology industry, his succession was inevitable. On May 4, 2015, Cisco made the formal announcement that Cisco...

    • Downloads: 58
  • For Infrastructure & Operations Professionals

    Charts & Figures:Many Global Firms Are Introducing Or Expanding A BYOD Program To Support Employees

  • For Infrastructure & Operations Professionals

    Report:Brief: California's Employee Reimbursement Ruling Won't Stem BYOD

    On August 12, 2014, a California appellate court ruled that a company whose employees were required to use personally owned mobile phones to make voice calls for company business must reimburse them...

    • Downloads: 89
  • For CIO Professionals

    Report:Quick Take: PTC Bulks Up For Internet Of Things But Will Face Stiff Competition

    Adding Axeda To ThingWorx Assets Gives PTC A Jump On Enterprise Rivals

    PTC, a software maker that serves product manufacturers, has entered into a definitive agreement to acquire privately held Axeda for $170 million in cash. The Axeda acquisition, combined with the...

    • Downloads: 215
  • For Security & Risk Professionals

    Report:An S&R Pro's Guide To IoT Security

    How The Internet Of Things Will Shatter Traditional Enterprise Security

    The Internet of Things (IoT), or what Forrester refers to as the connected world, combines technologies that enable devices, objects, and infrastructure to interact with monitoring, analytics, and...

    • Downloads: 391
  • For CIO Professionals

    Report:Internet-Of-Things Software Platforms Simplify Transformation Of Business Operations

    CIOs Will Choose IoT Software Platforms To Accelerate Connecting Customers And Instrumenting Assets

    Internet-of-Things (IoT) systems will enable companies to use networks of sensors and controls to better compete for customers and to offer new levels of customer engagement. But developing and...

    • Downloads: 975
  • For Infrastructure & Operations Professionals

    Report:Bridge The Broken Internet-Of-Things Promise

    In Retail, Hospitality, And Travel, The Promise Of IoT And Wearable Technologies Exceeds The Current Capacity To Execute

    Internet-of-Things technologies have shown the potential to help businesses deliver new digital customer experiences while achieving digital operational excellence on the back end in industries like...

    • Downloads: 438
  • For Infrastructure & Operations Professionals

    Charts & Figures:BYOD Programs Can Continuously Evolve To Accommodate Employee-Owned Devices

  • For Infrastructure & Operations Professionals

    Blog:Key Steps To Capture The Value Of BYOD Programs

      Results from Forrester's Q2 2012 Forrsights Workforce Employee Survey show that more than two-thirds of North American and European information workers who use a computer for work an hour...

    • For Infrastructure & Operations Professionals

      Blog:Telefónica Leadership Event 2014 Highlights Plans To Lead The Digital Telco Parade

      With Brownlee Thomas, Ph.D., Forrester Research Forrester recently attended the Telefónica Leadership Conference 2014, its annual global customer event that brought together more than 600...

      • For Infrastructure & Operations Professionals

        Report:BYOD Programs In Government: Prepare To Walk That Fine Line

        Government I&O Execs Must Help Firms Balance The Risk And Reward Of Deploying BYOD Programs

        During the past few years, many government agencies have been challenged with balancing the hype surrounding bring-your-own-device (BYOD) programs with legitimate opportunities to use BYOD to empower...

        • Downloads: 107
      • For Infrastructure & Operations Professionals

        Report:Pick The Right Location Technologies To Support Customer Experience And Operational Initiatives

        Hint: Beacons Aren't Always The Answer

        To provide differentiating, personalized experiences for customers and improved profit margins, many executives are looking to beacons. However, for infrastructure and operations (I&O) professionals...

        • Downloads: 120
      • For Security & Risk Professionals

        Report:Secure IoT As It Advances Through Maturity Phases

        Predict And Prevent Attacks Targeting The Internet Of Things

        The Internet of Things is not a future trend; it is here today, and the risk of attack is real. IoT exploits are reported occurring with increasing frequency, creating a state of concern for...

        • Downloads: 263
      • For CIO Professionals

        Report:Predictions 2016: IoT's Impact Inside Companies

        How The Internet Of Things Will Challenge CIOs To Evolve How Their Firms Operate And Engage With Customers

        Internet of Things (IoT) hype will continue in 2016, but what CIOs should pay attention to instead is the fact that IoT will drive concrete change inside their companies in critical areas like data...

        • Downloads: 570
      • For Infrastructure & Operations Professionals

        Report:Building The Business Case For A Bring-Your-Own-Device (BYOD) Program

        This report outlines Forrester's guidance for developing a business case to justify a BYOD program to support your workforce enablement strategy. Supporting the growing number and increasing...

        • Downloads: 1594
      • For Infrastructure & Operations Professionals

        Charts & Figures:Four Functional Elements Enable Connected World Solutions

      • For Infrastructure & Operations Professionals

        Report:Market Overview: Mobile Device Life-Cycle Services

        Ten Elements Transform Your Employee Experience

        Mobile devices, smartphones, and tablets are transforming how your company engages with employees and customers. Thus, infrastructure & operations (I&O) executives must establish a comprehensive...

        • Downloads: 188
      • For CIO Professionals

        Report:Mapping The Connected World

        Software Control Of The Physical World Will Change Your Business

        A technology revolution is brewing that uses sensors, networks, and analytics software to connect physical objects and infrastructure to computing systems, providing an unprecedented view into the...

        • Downloads: 1408
      • For Infrastructure & Operations Professionals

        Charts & Figures:The Rise Of Employee-Selected Devices In The Workplace

        Business Case: The Workforce Computing Playbook

      • For Infrastructure & Operations Professionals

        Report:Automate I&O To Answer Digital Disruption

        Part 1 Of The Automation Manifesto Series

        Before commercial computing became the norm in enterprises, manufacturing companies implemented industrial process control solutions based on analog and then digital computers to automate processes...

        • Downloads: 183
      • For Infrastructure & Operations Professionals

        Report:Inquiry Spotlight: Five Ways To Energize Your Business With The Internet Of Things

        Insights From Forrester's Connected World Inquiries

        Forrester receives thousands of inquiries each year on various topics, which provide insight into the challenges our clients face. In the past year, we've received a significant number of inquiries...

        • Downloads: 521
      • For Infrastructure & Operations Professionals

        Report:Quick Take: Zebra Strengthens Its Connected World Platform With Motorola Solutions

        Combined Company Assets Enhance Reach Of Zebra's Zatar Platform

        On April 15, 2014, Zebra Technologies announced its intent to purchase Motorola Solutions' enterprise business unit for $3.45 billion using cash and debt. This gives Zebra comprehensive asset...

        • Downloads: 115
      • For Infrastructure & Operations Professionals

        Charts & Figures:Smartphones Remain The Top BYOD Priority, But PC And Tablet Interest Is Rising

        Continuous Improvement: The Workforce Enablement Playbook

      • For Infrastructure & Operations Professionals

        Report:Find The Sweet Spot For Your Bring-Your-Own-Device Program

        Infrastructure and operations (I&O) leaders have the opportunity to offload costs and responsibility while increasing productivity by launching formal bring-your-own-device (BYOD) programs that meet...

        • Downloads: 449