Emily   Miller

Emily Miller

Researcher Serving Customer Insights Professionals

Emily is a researcher serving customer insights professionals. Her research focuses on digital customer analytics technologies and strategies that help organizations derive meaningful insights from their customer and digital data in order to attract and retain customers and improve customer experience. Research topics include digital intelligence and optimization; customer analytics; CI organization and strategy; artificial intelligence technologies; geospatial analytics; and location intelligence solutions.

Previous Work Experience

Prior to her current role, Emily was a senior research associate supporting several analysts on the business insights research team with their primary and secondary research. She collaborated on research covering a variety of topics, including advanced analytics trends; artificial intelligence; data science best practices; machine learning technologies; digital intelligence technologies and strategies; and the insights-driven business transformation. Before joining Forrester, Emily worked in marketing and operations roles for a realty and development corporation.

Education

Emily holds a B.A. in public policy with minors in education, development studies, and African studies from Hobart and William Smith Colleges.

Emily Miller

Researcher Serving Customer Insights Professionals

Emily is a researcher serving customer insights professionals. Her research focuses on digital customer analytics technologies and strategies that help organizations derive meaningful insights from their customer and digital data in order to attract and retain customers and improve customer experience. Research topics include digital intelligence and optimization; customer analytics; CI organization and strategy; artificial intelligence technologies; geospatial analytics; and location intelligence solutions.

Previous Work Experience

Prior to her current role, Emily was a senior research associate supporting several analysts on the business insights research team with their primary and secondary research. She collaborated on research covering a variety of topics, including advanced analytics trends; artificial intelligence; data science best practices; machine learning technologies; digital intelligence technologies and strategies; and the insights-driven business transformation. Before joining Forrester, Emily worked in marketing and operations roles for a realty and development corporation.

Education

Emily holds a B.A. in public policy with minors in education, development studies, and African studies from Hobart and William Smith Colleges.

Emily Miller's Research

Most RecentMost Popular
  • For Customer Insights Professionals

    REPORT: The Forrester Wave™: Experience Optimization Platforms, Q2 2018

    The Eight Providers That Matter Most And How They Stack Up

    June 20, 2018 James McCormick, Emily Miller

    In our 24-criteria evaluation of experience optimization platform (EOP) providers, we identified the eight most significant ones — Adobe, Dynamic Yield, Evergage, Monetate, Optimizely, Oracle, SAS, and SiteSpect — and researched, analyzed, and scored them. This report shows how each provider measures up and helps customer insights (CI) professionals make the right choice.

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