Energy & Utilities

Companies that produce, transport, or sell energy — such as electricity or fuel — to consumers.

Latest Research

  • For eBusiness & Channel Strategy Professionals

    REPORT: Digital Transformation Case Studies: How 23 Companies Redesigned Their Business

    Examine Other Industries' Innovation Methods To Inform Your Transformation Strategy

    August 27, 2018 Martin Gill

    Business leaders in every industry are launching initiatives to digitally transform their business. The task is daunting and has no clear path to success. Explore these 23 case studies — highlighting firms in financial services, retail and distribution, B2B, telco and utilities, as well as media and education — to learn how other companies innovated their approaches to digital transformation.

  • For CIO Professionals

    REPORT: The Canadian Tech Market Outlook For 2018 To 2019

    5% Growth In 2018 Will Slow To Under 4% In 2019

    June 26, 2018 Andrew Bartels, Cheryl McKinnon, Nate Meneer

    The Canadian tech market will continue to post solid growth, but several factors may slow growth in 2019. Uncertainty around the future of the North American Free Trade Agreement (NAFTA) combined with concerns about Canadian household debt and real estate market threaten to undermine business investment. Meanwhile, new public cloud offerings in Canada are presenting CIOs with a fresh set of opportunities to modernize their IT infrastructure and direct more cash flow to business technology (BT) projects. Understand how Forrester expects Canadian CIOs to balance these opportunities and uncertainties.

  • For B2C Marketing Professionals

    REPORT: Case Study: ScottishPower Adapts To Customer Needs With RTIM

    April 5, 2018 Rusty Warner, Arleen Chien

    This case study details how B2C marketers need to prioritize improved customer experiences when making enterprise marketing technology (EMT) investments. ScottishPower (SP) overhauled its EMT ecosystem to align with business goals to better unify its customer strategy. With its investment in Alterian's real-time interaction management (RTIM) solution, this energy and gas provider has achieved lower churn rates and higher customer satisfaction scores, as well as operational efficiencies.

  • For Infrastructure & Operations Professionals

    REPORT: Extend IoT Smart Building Solutions To Transform The Workplace

    Look Beyond Efficiency For Opportunities To Enhance Worker Experience And Productivity

    February 1, 2018 Michele Pelino, Andrew Hewitt

    Many firms starting digital transformations to spur business growth look at building management solutions enabled by the internet of things (IoT). Some initial benefits improve energy efficiency in power, lighting, and heating, ventilation, and air conditioning (HVAC) systems, but savvy digital business leaders look beyond bottom-line savings, using their facilities to support new top-line growth opportunities. This report helps infrastructure and operations (I&O) execs supporting these efforts to improve energy efficiency and employee productivity and transform the work environment. This is an update of a previously published report; Forrester reviews and updates it periodically for continued relevance and accuracy.

  • For CIO Professionals

    REPORT: IoT Brings Firms With Remote Assets Closer To Their Customers

    Lessons From The Wind Power Industry

    January 31, 2018 Paul Miller

    Often half way up a remote mountain, or out at sea, wind farms demonstrate many of the issues associated with applying the internet of things (IoT) to the industrial sectors: Environments can be harsh, connectivity is erratic, and digitally skilled operations staff are rarely nearby. This report discusses the challenge of connecting these remote industrial facilities and highlights the business benefits realized by those who manage to do so.

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