Enterprise Collaboration

Sharing activities and data across a network of allies, enterprise collaboration codifies the knowledge that a company creates and efficiently disseminates it to the people who need it — when they need it.

Latest Research

  • For Infrastructure & Operations Professionals

    REPORT: Predictions 2019: Cloud Computing

    Cloud Comes Of Age As The Foundation For New Digital Application Platforms, Both Inside And Outside The Data Center

    November 8, 2018 Dave Bartoletti, Lauren E. Nelson

    Public cloud adoption is mainstream today, but only a small fraction of core business applications run in a public or private cloud. In 2019, a major transformation of legacy apps using powerful container-based, cloud-native digital application platforms will commence. Cloud spending will spike, as many infrastructure and operations (I&O) professionals and their enterprises eagerly adopt cloud tools and services wherever and however they can. Buckle up: The cloud ride is accelerating. This report outlines Forrester's five key predictions that will shape the cloud computing market for 2019.

  • For Customer Experience Professionals

    REPORT: Focus On Process, Technology, And Collaboration To Enhance Employee Enablement

    Intermediate Level: The CX Transformation Playbook

    November 1, 2018 TJ Keitt, Samuel Stern

    Most companies have started down the path of creating employee experiences that enable good customer experience (CX) delivery. Few, though, have moved beyond small troubleshooting efforts to more holistic, self-sustaining initiatives designed to keep pace with changing customer needs. This report lays out how CX transformation leaders can help their businesses advance their CX enablement efforts to an intermediate level. Forrester refreshes this report regularly based on new research.

  • For Application Development & Delivery Professionals

    REPORT: The Forrester Wave™: Collaborative Work Management Tools For The Enterprise, Q4 2018

    The 10 Providers That Matter Most And How They Stack Up

    October 24, 2018 Margo Visitacion

    In our 34-criteria evaluation of collaborative work management (CWM) tools providers, we identified the 10 most significant ones — Airtable, Asana, Clarizen, Microsoft, monday.com, Planview, ServiceNow, Smartsheet, Workfront, and Wrike — and researched, analyzed, and scored them. This report shows how each provider measures up and helps application development and delivery professionals make the right choice.

  • For eBusiness & Channel Strategy Professionals

    REPORT: Case Study: Geoffrey Insurance Boosts Customer Engagement With Personalized Interactive Video

    Personalized Video Increases The Value Of New Customer Communications

    September 17, 2018 Nick Barber, Ellen Carney

    Insurers struggle to communicate effectively with customers. In an industry rife with dense language and even denser business processes, how can digital business leaders engage customers and sustain their attention to ensure that communications have the intended impact? The UK's Geoffrey Insurance turned to personalized videos to onboard new customers, increase customer engagement, and improve operating performance.

  • For Application Development & Delivery Professionals

    REPORT: The Critical Role Of Policy In Enterprise Collaboration

    Processes: The Enterprise Collaboration Playbook

    August 31, 2018 Art Schoeller

    A clear collaboration policy is essential for employees using customer, partner, and internal collaboration tools. While it takes a cross-organizational team to establish a collaboration policy, the technology organization will play an increasingly important role: to steer the policy creation process, embed the policy in tools and training, and educate employees. This report provides application development and delivery (AD&D) professionals with guidance on creating an effective collaboration policy amid a changing landscape of opportunities and challenges. This is an update of a previously published report; Forrester reviews and updates it periodically for continued relevance and accuracy.

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