Enterprise Collaboration

Sharing activities and data across a network of allies, enterprise collaboration codifies the knowledge that a company creates and efficiently disseminates it to the people who need it — when they need it.

Latest Research

  • For Application Development & Delivery Professionals

    REPORT: Portfolio Ecosystems Continue To Evolve

    Landscape: The Strategic Portfolio Management Playbook

    July 16, 2018 Margo Visitacion

    The increasing role of digital transformation in outstanding customer experiences forces firms to take a strategic approach to portfolio management. Delivering in fast-paced business environments affects funding approaches, shortens planning cycles, and requires real-time feedback to adapt to change. This report examines what CIOs, application development and delivery (AD&D) professionals, and portfolio management office (PMO) leaders must do to transform their organizations from doing Agile to being Agile. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy.

  • For CIO Professionals

    REPORT: How To Grow Your Internal Tech Talent

    Case Study: Cerner's Learning And Skill Development Strategies

    July 16, 2018 Andrew Bartels, Nate Meneer

    Employee learning and development is critical in today's competitive labor market, as the cost and challenge of obtaining high-demand tech skills through recruitment continue to rise. Cerner is a healthcare technology company that requires a large amount of high-demand tech talent that also possesses hard-to-find experience in the healthcare vertical. To overcome this challenge, Cerner has mastered the art of turning college tech grads into experienced professionals. Read this report to gain insights into what it takes to create an effective learning and development program to expand the skills of your workforce.

  • For B2C Marketing Professionals

    REPORT: Get All Hands On Deck To Reinforce Customer Loyalty

    Organization: The Customer Loyalty Playbook

    July 5, 2018 Emily Collins

    Building customer loyalty requires an orchestrated effort from multiple teams: marketing, technology, customer service, customer insights (CI), and more. A streamlined collaborative approach ensures the consistent development and execution of the loyalty strategy. This report helps B2C marketers working on customer loyalty initiatives understand the key activities required for success, clarify responsibilities, and coordinate activities across roles and functions. This is an update of a previously published report; Forrester reviews and updates it periodically for continued relevance and accuracy.

  • For Application Development & Delivery Professionals

    REPORT: Now Tech: Collaborative Work Management Tools, Q2 2018

    Forrester's Overview Of 26 Collaborative Work Management Providers

    June 22, 2018 Margo Visitacion

    Information workers use collaborative work management (CWM) tools to collaborate on various types of digital content and manage time-sensitive project and process-related activities. But to access these benefits, you'll first have to select from a diverse set of vendors — vendors that vary by size, functionality, geography, and vertical market focus. Application development and delivery (AD&D) professionals should use Forrester's Now Tech report to understand the value they can expect from a CWM provider and to select vendors based on size and functionality.

  • For Application Development & Delivery Professionals

    REPORT: Interactive Tool: The Value Of Effective Enterprise Collaboration

    May 22, 2018 TJ Keitt, Liz Witherspoon

    Business leaders often turn to application development and delivery (AD&D) pros for tools to make their business more collaborative. And AD&D pros oblige, deploying a portfolio of collaboration technologies to facilitate communications and knowledge exchanges. This interactive tool enables AD&D pros to calculate how collaboration technologies impact employee- and customer-oriented metrics.

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