Enterprise Collaboration

Sharing activities and data across a network of allies, enterprise collaboration codifies the knowledge that a company creates and efficiently disseminates it to the people who need it — when they need it.

Latest Research

  • For Customer Experience Professionals

    REPORT: Who Leads Employee Experience? A Snapshot Of EX Executives And Their Reporting Structures

    The Roles, Titles, Teams, And Responsibilities Behind EX Transformation

    April 2, 2019 Samuel Stern, Rebecca McAdams

    Who owns employee experience (EX), what are their key initiatives, and who are their key collaborators? These are questions we hear frequently from our clients, so we set out to find the answers. In December 2018, we administered a survey to 86 EX leaders about their titles, reporting relationships, team sizes, and responsibilities to better understand this emerging role within organizations. This report summarizes our findings and helps leaders responsible for employee experience compare their efforts to those of other organizations.

  • For Application Development & Delivery Professionals

    REPORT: Effective Enterprise Collaboration Grows Your Bottom Line

    Business Case: The Enterprise Collaboration Playbook

    March 21, 2019 TJ Keitt, Liz Witherspoon

    Business leaders often turn to application development and delivery (AD&D) pros for tools to make the business more collaborative. And AD&D pros oblige, deploying a portfolio of collaboration technologies to facilitate communications and knowledge exchanges. But does this improve collaboration? And does this help the business thrive? This report helps AD&D pros link improvements in collaboration to employee- and customer-oriented metrics. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy.

  • For Application Development & Delivery Professionals

    REPORT: The Path To Customer Obsession Is Paved With Enterprise Collaboration

    Vision: The Enterprise Collaboration Playbook

    March 15, 2019 Art Schoeller

    Businesses rely on an ecosystem that brings together networks of employees, partners, and customers to build and deliver profitable customer experiences (CXes). Keeping these disparate groups engaged and effective is a challenging task for most businesses. Enter enterprise collaboration (EC). Properly deployed and adopted, EC tools can provide the connective tissue for your company's CX ecosystem. This report details the vision for application development and delivery (AD&D) professionals tasked with building an EC strategy. This is an update of a previously published report; Forrester reviews and updates it periodically for continued relevance and accuracy.

  • For Application Development & Delivery Professionals

    REPORT: The Forrester Tech Tide™: Video Technologies For Customer And Employee Experience, Q1 2019

    Eighteen Technologies Underpin Video Initiatives

    January 30, 2019 Nick Barber

    Video is increasingly critical to firms' ability to win, serve, and retain their customers. To accelerate their performance in video, companies are evaluating and adopting a range of contributing technologies. This Forrester Tech Tide™ report presents an analysis of the maturity and business value of the 18 technology categories that support video initiatives. Application development and delivery (AD&D) professionals should read this report to shape their firm's investment approach to these technologies.

  • For Application Development & Delivery Professionals

    REPORT: Knowing The Enterprise Collaboration Landscape Is Essential To Digital Transformation

    Landscape: The Enterprise Collaboration Playbook

    January 29, 2019 Art Schoeller

    Consolidation, failures, and aggressive repositioning by vendors are inevitable, leading to a confusing landscape. Anchor providers like Microsoft and Google have gaps that are filled by hundreds of mainstream and point solution providers. Workers can easily tap this vast ecosystem to support individual teams and projects. This report aims to help application development and delivery (AD&D) professionals make informed decisions on technologies in a rapidly changing enterprise collaboration (EC) landscape. This is an update of a previously published report; Forrester reviews and updates it periodically for continued relevance and accuracy.

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