Enterprise Collaboration

Sharing activities and data across a network of allies, enterprise collaboration codifies the knowledge that a company creates and efficiently disseminates it to the people who need it — when they need it.

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31 results in Reports

  • Enterprise Collaboration
  • Past 12 months
  • For Application Development & Delivery Professionals

    Report:Collaboration Success Hinges On Effective Change Management

    Continuous Improvement: The Enterprise Collaboration Playbook

    For two decades, we've introduced new and potentially better tools to collaborate, only to see tepid adoption. Over the past few years, knowledge workers have started to self-provision their own...

    • Downloads: 882
  • For Application Development & Delivery Professionals

    Report:TechRadar™: People And Talent Technology, Q1 2016

    HR Process Disruption Creates New Innovation Opportunities For Startups And Incumbents

    Organizations need a variety of technology solutions to attract, retain, and engage their people. Forrester has identified the 20 most important people and talent technology solution categories that...

    • Downloads: 93
  • For Customer Experience Professionals

    Report:Social Businesses Excel At Customer Experience

    Open Information And Knowledge Sharing Help CX Professionals Navigate An Evolving CX Ecosystem

    Customer experience (CX) ecosystems change rapidly. To help their businesses keep pace, CX leaders must help their companies share information and expertise with customers and partners — the...

    • Downloads: 77
  • For Infrastructure & Operations Professionals

    Report:Groundbreaking Vendors: Cloud Computing In China

    These Chinese Startups Will Fuel And Optimize Your Cloud Strategy

    As companies in China increasingly adopt cloud and reap its business benefits, they will need more innovative cloud services to help them develop their business technology agenda and drive digital...

    • Downloads: 39
  • For Customer Experience Professionals

    Report:Case Study: Unlock Design Thinking Skills With A Practical Training Program

    The National University Of Singapore Leads In Asia Pacific With A Pragmatic Design Thinking Curriculum

    A growing number of companies in Asia Pacific are organizing around customer experience (CX) functions and adopting design thinking principles to drive customer-centric transformations, but most face...

    • Downloads: 103
  • For Application Development & Delivery Professionals

    Report:The Future Of Learning Management Is Personalization

    Personalized Learning Experiences, Analytics, And Curated Content Are Front And Center In The Future LMS

    The future learning management system (LMS) will be part of employees' daily life. Whether they wish to find a short chunk of learning needed to do work, collaborate on a project, or determine the...

    • Downloads: 133
  • For eBusiness & Channel Strategy Professionals

    Report:Brief: The Power Of Co-Creation

    Engage Colleagues, Customers, And Startups To Drive Digital Innovation

    Remember the old, safe world where you could design a new product, give a technical specification to some developers, then sit back and wait for results? That world has gone. Digital technology...

    • Downloads: 157
  • For Infrastructure & Operations Professionals

    Report:Build Your Workforce Enablement Strategic Plan

    Strategic Plan: The Workforce Enablement Playbook For 2015

    Few areas of technology are as fundamental to customer interaction and business execution as the devices and software that employees use. But chances are your firm and your executive colleagues view...

    • Downloads: 604
  • For Enterprise Architecture Professionals

    Report:Brief: ECM Divides Into Transactional And Business Content Segments

    New providers and mobile, collaboration, and cloud deployment enhancements continue to alter the enterprise content management (ECM) landscape. In light of the changing market dynamics, Forrester...

    • Downloads: 98
  • For Application Development & Delivery Professionals

    Report:Mobile Is Ubiquitous Today — But Why Not For Learning?

    Mobile devices are everywhere. People use them to send an email or text, read the morning news, or share a solution to a problem on an internal social network. But with all of this mobile usage, why...

    • Downloads: 139
  • For Enterprise Architecture Professionals

    Report:Vendor Landscape: Document-Centric Collaboration, Q4 2015

    Know Your Users' Top Priorities When Assessing A Crowded Market

    Documents encapsulate the knowledge and decisions that information workers use to accomplish their goals. Collaboration -- with peers, customers, partners, and trusted external experts -- is...

    • Downloads: 223
  • For Application Development & Delivery Professionals

    Report:The Forrester Wave™: Big Data Search And Knowledge Discovery Solutions, Q3 2015

    Data-Driven Business Imperatives Make Search More Critical Than Ever Before

    Welcome to modern enterprise search. These solutions have evolved well beyond simple keyword search to provide contextual searches that provide more relevant results and valuable knowledge that can...

    • Downloads: 361
  • For Application Development & Delivery Professionals

    Report:Vendor Landscape: Enterprise Search And Knowledge Discovery

    Enterprise search has long been hamstrung by complex implementations, onerous maintenance, and less-than-spectacular search experiences for users. But the enterprise search and knowledge discovery...

    • Downloads: 183
  • For Enterprise Architecture Professionals

    Report:Vendor Landscape: Collaborative Work Management For The Enterprise

    Serving Customers Requires Tools That Work The Way Users Work

    When the customer is the central focus of a company's strategy, its employees must work together more efficiently. Every day, employees focus their activities on helping their companies win, serve,...

    • Downloads: 260
  • For Infrastructure & Operations Professionals

    Report:Build Digital Workspace Delivery Systems To Give Employees The Right Tools For Their Job

    Tools And Technology: The Workforce Enablement Playbook For 2015

    Employees that drive your digital business are increasingly using a variety of apps and services outside the corporate network while regularly accessing legacy applications and core services inside...

    • Downloads: 711
  • For CIO Professionals

    Report:Resolving The Collaboration Paradox

    Employee Collaboration Platforms Receive An Injection Of Automation

    The success of any collaboration platform depends, in part, on the ability of the system to enable employees with a problem to connect with employees who can solve that specific problem. But so far,...

    • Downloads: 256
  • For Infrastructure & Operations Professionals

    Report:Accelerate Product Design With Digital Workspaces For 3D Visualization

    Recent Innovations In Graphics Hardware And Digital Workspace Technologies Improve Coordination Across Distributed Design Teams

    There are few things more fundamental to the competitiveness of your business than the way engineers design and develop products. 3D product design, visualization, and life-cycle management software...

    • Downloads: 133
  • For Application Development & Delivery Professionals

    Report:Embrace Technology-Based Mentoring For Employee Engagement, Growth, And Retention

    Digital Businesses Enable Mentoring Across The Enterprise

    Digital technology changes the mentoring paradigm. No longer is mentoring limited to face-to-face interactions. Rather, digital enables quality online discussions among mentors and mentees located...

    • Downloads: 175
  • For Application Development & Delivery Professionals

    Report:SharePoint's Future: Engagement Workplaces For Customer Operations

    SharePoint's Days As A Broad Middleware Suite Are Over

    It's time for enterprise customers to narrow their expectations of SharePoint; some should reduce SharePoint's role in their application strategies. Once a server suite addressing six major...

    • Downloads: 283
  • For Application Development & Delivery Professionals

    Report:Brief: How Financial Services Firms Use Video To Transform Customer Experiences

    Online Video And Chat Prove Increasingly Important

    In the age of the customer, trust and transparency are critical for banks, investment management firms, and insurance providers. With the growth of online and mobile banking, online video and video...

    • Downloads: 294
  • For Customer Experience Professionals

    Report:Improve Customers' Experience By Improving Employees' Effectiveness

    Technology Vendors Provide A Path For Linking Customers' Success To Employees' Productivity

    The majority of information workers play roles that are critical to customers' success at each stage of the customer life cycle. But businesses have not removed the technical barriers to information...

    • Downloads: 224
  • For Customer Experience Professionals

    Report:Customer Collaboration Powers B2B Customer Experience

    Multiple Mutually Beneficial Relationships Within Client Accounts Underpin Business Growth

    Outstanding business-to-business (B2B) customer experiences ensure that every stakeholder in a client account gets the value they seek. Given the number of potential stakeholders in a given account,...

    • Downloads: 267
  • For Enterprise Architecture Professionals

    Report:Information Strategies Move Center Stage

    Vision: The Information Strategy And Architecture Playbook

    The flood of information coming from widespread digitization has created new opportunities and risks that business executives can't ignore. Forrester is seeing a dramatic uptick in the importance of...

    • Downloads: 820
  • For Enterprise Architecture Professionals

    Report:A Framework For Information Management And Consumption Technology

    Tools And Technology: The Information Strategy And Architecture Playbook

    Enterprise architects carry the heavy responsibility of planning for elaborate implementations of complex technology. They must weigh the implications of the plans for all of the related architecture...

    • Downloads: 1763
  • For Application Development & Delivery Professionals

    Report:Top 10 Strategies To Successfully Implement Video Platforms And Webcasting

    Lessons Learned From Forrester Wave™ Evaluation Customer References

    Firms buy video platforms and webcasting solutions in order to make video creation and consumption easily accessible throughout their organization. But they often flounder with implementations. To...

    • Downloads: 150