Enterprise Collaboration

Sharing activities and data across a network of allies, enterprise collaboration codifies the knowledge that a company creates and efficiently disseminates it to the people who need it — when they need it.

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72 results in Reports

  • Enterprise Collaboration
  • Past 12 months
  • For Customer Experience Professionals

    Report:Improve Customers' Experience By Improving Employees' Effectiveness

    Technology Vendors Provide A Path For Linking Customers' Success To Employees' Productivity

    The majority of information workers play roles that are critical to customers' success at each stage of the customer life cycle. But businesses have not removed the technical barriers to information...

    • Downloads: 86
  • For Customer Experience Professionals

    Report:Customer Collaboration Powers B2B Customer Experience

    Multiple Mutually Beneficial Relationships Within Client Accounts Underpin Business Growth

    Outstanding business-to-business (B2B) customer experiences ensure that every stakeholder in a client account gets the value they seek. Given the number of potential stakeholders in a given account,...

    • Downloads: 126
  • For Enterprise Architecture Professionals

    Report:Information Strategies Move Center Stage

    Vision: The Information Strategy And Architecture Playbook

    The flood of information coming from widespread digitization has created new opportunities and risks that business executives can't ignore. Forrester is seeing a dramatic uptick in the importance of...

    • Downloads: 694
  • For Enterprise Architecture Professionals

    Report:A Framework For Information Management And Consumption Technology

    Tools And Technology: The Information Strategy And Architecture Playbook

    Enterprise architects carry the heavy responsibility of planning for elaborate implementations of complex technology. They must weigh the implications of the plans for all of the related architecture...

    • Downloads: 1536
  • For Application Development & Delivery Professionals

    Report:Top 10 Strategies To Successfully Implement Video Platforms And Webcasting

    Lessons Learned From Forrester Wave™ Evaluation Customer References

    Firms buy video platforms and webcasting solutions in order to make video creation and consumption easily accessible throughout their organization. But they often flounder with implementations. To...

    • Downloads: 59
  • For B2B Marketing Professionals

    Report:Overhaul Sales Training To Win And Retain More Customers

    Replace 20th-Century Training With Modern Sales Learning Methods And Technology

    Digitally empowered buyers are a growing force in the age of the customer, putting pressure on B2B salespeople to learn and use new competencies in order to continue winning sales. Sales enablement...

    • Downloads: 72
  • For CIO Professionals

    Report:Benchmark The Use Of Your Social Business And Collaboration Systems

    Benchmarks: The Social Business And Collaboration Playbook

    Social business and collaboration (SBC) takes place independently of any specific technology, tool, or service. However, evolving social business tool sets alter the nature and scale of SBC...

    • For CIO Professionals

      Report:The Social CIO

      Future Look: The Social Business And Collaboration Playbook

      Free access to and sharing of ideas is the hallmark of the digital age. Today, your customers, partners, and employees can share information to form opinions that can affect your business and, on a...

      • Downloads: 944
    • For Application Development & Delivery Professionals

      Report:Engage Customers, Channel Partners, And Associations In Extended Enterprise Learning

      Engage Your Stakeholder Ecosystem With Learning Experiences

      In the age of the customer, application development and delivery (AD&D) professionals can provide the technology expertise that creates rich learning opportunities for your customers, channels, and...

      • Downloads: 57
    • For CIO Professionals

      Report:To Stay Competitive, Nurture A Culture Of Innovation

      Continuous Improvement: The Innovation Playbook

      Companies that don't innovate risk becoming marginalized, and CIOs are often expected to help accelerate innovation within their firms. The key to success in this role is creating and sustaining an...

      • Downloads: 961
    • For Security & Risk Professionals

      Report:Quick Take: Use "Customer-Managed Keys" To Regain Control Of Your Data

      Your Digital Business Can Adopt Cloud Services Without Sacrificing Security Or Privacy

      On February 10, 2015, Box announced a new enterprise key management system for security of content stored in the Box cloud. This new key management offering adds support for external encryption, key...

      • Downloads: 80
    • For Application Development & Delivery Professionals

      Report:Assess The Capabilities And Impact Of Your Social Business And Collaboration Toolkit

      Assessment Framework: The Social Business And Collaboration Playbook

      Companies have been investing in collaboration tools for 15 years or more, yet email is still the most commonly used tool. New social tools that dramatically improve the flow of information and...

      • Downloads: 659
    • For CIO Professionals

      Report:The B2B Mobile Mind Shift Changes The Way Businesses Collaborate

      Developing B2B Mobile Moments Will Require Business Process Transformation

      Embracing mobility offers the opportunity for business innovation beyond the business-to-consumer (B2C) relationship. Increasingly, mobile engagement frames business-to-business (B2B) relationships...

      • Downloads: 123
    • For Application Development & Delivery Professionals

      Report:The Forrester Wave™: Enterprise Video Platforms And Webcasting, Q1 2015

      Choose From Solutions For Presenting Live Or Publishing Video On Demand To Internal Or External Audiences

      In Forrester's 24-criteria evaluation of enterprise video platform and webcasting vendors, we identified the 16 most significant providers — BrightTalk, Cisco, InXpo, Kaltura, Kontiki, Kulu...

      • Downloads: 221
    • For CIO Professionals

      Report:Mapping The Value Of Social Business And Collaboration

      Business Impact: The Social Business And Collaboration Playbook

      Like Ponce de Leon searching for the Fountain of Youth, businesses have long searched for the value of collaboration. Skeptics say that the quest, like de Leon's, is a fool's errand. Many argue that...

      • Downloads: 962
    • For CIO Professionals

      Report:Monitor The Performance Of Your Social Business And Collaboration Program

      Performance Management: The Social Business And Collaboration Playbook

      The benefits of improved information sharing and collaboration from deploying enterprise social computing are hard to quantify. With the exception of email and audioconferencing, collaboration...

      • Downloads: 521
    • For CIO Professionals

      Report:Competitive Advantage Through Social Business

      Executive Overview: The Social Business And Collaboration Playbook

      Business as we know it is changing. The next generation of market-leading organizations will digitize their enterprise model with new capabilities enabled by social technologies. But many of today's...

      • Downloads: 970
    • For Application Development & Delivery Professionals

      Report:The Road To Social Business Transformation Starts With A Burning Platform

      Road Map: The Social Business And Collaboration Playbook

      Social business technology can transform the way employees work by eliminating barriers to collaboration, improving customer engagement, and accelerating the flow of information and ideas. But even...

      • Downloads: 1086
    • For CIO Professionals

      Report:The Critical Role Of Policy In Social Business And Collaboration

      Policy And Procedures: The Social Business And Collaboration Playbook

      A clear social business policy is an essential guide for employees using social and collaboration tools for customer engagement and for internal, customer, and partner collaboration. While it takes a...

      • Downloads: 545
    • For CIO Professionals

      Report:Analyze What Your Social Business And Collaboration Stakeholders Really Need

      Stakeholder Needs: The Social Business And Collaboration Playbook

      Too often, firms launch social business and collaboration programs without a clear understanding of what key stakeholders, including business sponsors and especially employees, want. The result is...

      • Downloads: 735
    • For B2B Marketing Professionals

      Report:How Customer Activation Better Wins And Serves Business Buyers

      Customer-activated enterprises are firms that turn every customer interaction into new ways to differentiate experiences, deliver value, and capture value. Since marketing benefits the most when...

      • Downloads: 111
    • For Enterprise Architecture Professionals

      Report:TechRadar™: Customer-Centric BPM Technology, Q4 2014

      Tools And Technology: Business Processes Management Playbook

      The shift to customer centricity has disrupted an aging business process management (BPM) software market with deep roots in the back office and a mixed track record for driving efficiency and worker...

      • Downloads: 313
    • For Customer Experience Professionals

      Report:Brief: Social Analytics Will Make It Easier For Employees To Respond To Customer Problems

      Innovative Analysis Technologies Help Workers Makes Sense Of Vast Data Repositories

      Businesses' massive data collection efforts have created a massive problem: How can workers find the right data nugget when they need it? The solution, it turns out, may be right under their noses....

      • Downloads: 139
    • For B2B Marketing Professionals

      Report:Improve Sales Hiring With Better Use Of Technology And Analytics

      To keep pace with the growing expectations of executive decision-makers and other people involved in buying business products and services, sales enablement professionals must improve their capacity...

      • Downloads: 77
    • For Customer Experience Professionals

      Report:Brief: Who Needs CX Certifications?

      Nice-To-Have Rather Than Essential CX Learning Programs

      In the age of the customer — when companies only win by being customer-obsessed and delivering exceptional experiences — customer experience (CX) will mature into a full-fledged...

      • Downloads: 77