Enterprise Content Management (ECM)

Enterprise content management is an integrated approach to managing documents, web content, and digital assets.

Latest Research

  • For Enterprise Architecture Professionals

    REPORT: Analytics, Cloud, And Intelligent Content Services: Stay Ahead Of The Curve

    Benchmarks: The Enterprise Content Management Playbook

    April 16, 2018 Cheryl McKinnon

    Benchmarks provide enterprise architects and their content management program peers with data to inform their road maps. Content is essential to successful digital business. Use this report to gauge how others invest in enterprise content management (ECM) for better employee engagement, automation, and customer experience.This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy.

  • For Application Development & Delivery Professionals

    REPORT: Now Tech: AI-Based Text Analytics Platforms, Q2 2018

    Forrester's Overview Of 34 Text Analytics Platforms

    April 4, 2018 Boris Evelson

    You can use AI-based text analytics platforms to improve customer acquisition, service, and retention; manage governance and risk; and gain efficiencies with RPA. But to access these benefits, you'll first have to choose a platform from a diverse set of vendors — vendors that vary by size, functionality, geography, and vertical market focus. Application development and delivery (AD&D) pros working on text analytics initiatives should use Forrester's Now Tech report to understand the value they can expect from an AI-based text analytics platform provider and select vendors based on size and functionality.

  • For Customer Insights Professionals

    REPORT: Q&A: Six Questions To Ask Before Diving Into Text Analytics

    Make The Most Of Your Textual Enterprise Data

    April 4, 2018 Boris Evelson, Elizabeth Cullen

    Your company's understanding of its customers will be incomplete unless you can harness all types of enterprise data — structured and unstructured. While customer insights (CI) pros are comfortable with structured data analysis, they are only beginning to explore opportunities to use text analytics. In this report, CI pros will get answers to six key questions before they start on an often perilous journey of mining and analyzing unstructured enterprise data. This is an update of a previously published report; Forrester reviews and updates it periodically for continued relevance and accuracy. We have elaborated on the uses cases and methods for text analytics in this update.

  • For Enterprise Architecture Professionals

    REPORT: Intelligent Content Services Will Energize Your Content Management Road Map: ECM In 2022

    Vision: The Enterprise Content Management Playbook

    March 19, 2018 Cheryl McKinnon

    Enterprise content management (ECM) continues to transition. Veteran vendors are on the defensive — consolidating, merging, and divesting. New competitors are winning deals with cloud-native content platforms or modern architectures that support the delivery of flexible, granular, purposeful applications. Enterprise architecture (EA) professionals must look at cloud, artificial intelligence, and cross-repository content services as they envision their future content apps. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy.

  • For Enterprise Architecture Professionals

    REPORT: The ECM Playbook Is Your Guide To A Rejuvenated Program Strategy

    Executive Overview: The Enterprise Content Management Playbook

    March 9, 2018 Cheryl McKinnon

    Enterprise content management (ECM) continues to evolve, driven by new use cases and platforms. Rapid change in the technology and competitive landscape complicates businesses' objectives to grow revenue and serve their customers. This playbook outlines Forrester's outlook on ECM and provides tangible advice for enterprise architecture (EA) pros on keeping programs relevant. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy.

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