Enterprise Content Management (ECM)

Enterprise content management is an integrated approach to managing documents, web content, and digital assets.

Latest Research

  • For Enterprise Architecture Professionals

    REPORT: Look To Four Use Case Categories To Push RPA And AI Convergence

    Text Analytics Leads The Way

    August 9, 2018 Craig Le Clair, Boris Evelson

    Even Forrester's ambitious growth projections for robotic process automation (RPA) are being exceeded. Why? New AI building blocks now drive greater value. This report highlights four use cases: analytics that solves nagging platform issues; chatbots that boss around RPA bots; IoT events that trigger digital workers; and, most popularly, text analytics that lifts RPA's value right now. Enterprise architects should read this report to understand AI and RPA progress and the text analytics scenarios; we also provide process and vendor selection guidance.

  • For Enterprise Architecture Professionals

    REPORT: The Five Key Trends For 2018 That Shape How We Manage Enterprise Content

    Landscape: The Enterprise Content Management Playbook

    July 23, 2018 Cheryl McKinnon

    Five key trends are shaping the enterprise content management (ECM) space. New business objectives, new market imperatives, and new cloud-based platforms compel technology and business decision makers to take a fresh look at their strategy and underlying platforms. This report will help enterprise architecture (EA) professionals make informed decisions about their content management agenda. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy. We are now updating it to reflect new market trends across the landscape.

  • For eBusiness & Channel Strategy Professionals

    REPORT: Revamp Site Search To Jump-Start AI, Chat, And Personalization

    July 19, 2018 Mark Grannan

    Far from being "old school," site search is essential to the success of high-profile areas such as artificial intelligence (AI), personalization, and conversational engagement. But the site search market itself is in flux: Google is exiting search, retiring both service and appliance offerings, and long-time enterprise solutions like Endeca no longer sell as standalones. Digital business pros must harness search taxonomies and rules as the key to unifying content repositories and supporting next-generation "conversational" experiences. Digital business leaders in healthcare, retail, financial services, and other industries must master the market forces and options for site search — or jeopardize the projected ROI of their investments in these high-priority, emerging business areas.

  • For Application Development & Delivery Professionals

    REPORT: The Forrester Wave™: Cognitive Search And Knowledge Discovery Solutions, Q2 2017 (Updated)

    Cognitive Search Is Delivering The AI Version Of Enterprise Search

    June 26, 2018 Mike Gualtieri

    In our 23-criteria evaluation of cognitive search and knowledge discovery solution providers, we identified the nine most significant ones — Attivio, Coveo, Elastic.co, Hewlett Packard Enterprise (HPE), IBM, Lucidworks, Mindbreeze, Sinequa, and Squirro — and researched, analyzed, and scored them. This report shows how each provider measures up and helps application development and delivery (AD&D) professionals make the right choice. This is an update of a previously published report; Forrester reviews and updates it periodically for continued relevance and accuracy.

  • For eBusiness & Channel Strategy Professionals

    REPORT: The Forrester Wave™: Product Information Management Solutions, Q2 2018

    The 10 Providers That Matter Most And How They Stack Up

    June 18, 2018 Bruce Eppinger

    In our 27-criteria evaluation of product information management (PIM) providers, we identified the 10 most significant ones — Agility Multichannel, Contentserv, EnterWorks, IBM, Informatica, inRiver, Riversand, Salsify, SAP, and Stibo Systems — and researched, analyzed, and scored them. This report shows how each provider measures up and helps digital business professionals make the right choice.

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