Enterprise Content Management (ECM)

Enterprise content management is an integrated approach to managing documents, web content, and digital assets.

Latest Research

  • For Application Development & Delivery Professionals

    REPORT: Now Tech: Robotic Process Automation Services, Q4 2018

    Forrester's Overview Of 39 Robotic Process Automation Service Providers

    December 14, 2018 Leslie Joseph, Craig Le Clair

    Robotic process automation (RPA) services can add value via consulting, implementation support, and ongoing management of an RPA program. But to access these benefits, you'll first have to select from a diverse set of vendors — vendors that vary by size, functionality, geography, and vertical market focus. Application development and delivery (AD&D) professionals should use Forrester's Now Tech report to understand the value they can expect from RPA services and select providers based on size and functionality.

  • For Enterprise Architecture Professionals

    REPORT: Now Tech: Information Archiving, Q4 2018

    Forrester's Overview Of 24 Information Archiving Providers

    December 7, 2018 Cheryl McKinnon

    You can use information archiving platforms to meet information governance and compliance requirements, speed responses to investigations, and build a foundation for analytics on structured and unstructured data. But to achieve these benefits, you'll first have to select from a diverse set of vendors that vary by size, functionality, geography, and vertical market focus. Enterprise architecture (EA) professionals should use Forrester's Now Tech report to understand the value they can expect from an archiving provider and select vendors that best fit their requirements.

  • For Enterprise Architecture Professionals

    REPORT: Your ECM Road Map Is A Living Document: Plan For Quick Wins, And Adapt To Changing Needs

    Road Map: The Enterprise Content Management Playbook

    December 7, 2018 Cheryl McKinnon

    Enterprise architecture (EA) professionals play — or will play — an essential orchestration role as their organizations invest in technologies to improve customer and employee experiences. This report details how a road map can help put your enterprise content management (ECM) program in its rightful place as a set of key infrastructure and contextual services for the content-rich applications that run core business activities. This is an update of a previously published report; Forrester reviews and updates it periodically for continued relevance and accuracy.

  • For Enterprise Architecture Professionals

    REPORT: Programs, Not Projects: The Shift To Content Services Demands Agility And Iteration

    Continuous Improvement: The Enterprise Content Management Playbook

    December 3, 2018 Cheryl McKinnon

    Successful enterprise content management (ECM) deployments share several common characteristics: engagement with business stakeholders; clear governance programs; adoption of Agile development and delivery techniques; and the use of data to plan ongoing improvements. This report outlines the approaches that enterprise architecture (EA) pros can take to accelerate satisfaction levels for content applications. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy. We have updated it to include our most recent research on the ECM market.

  • For Application Development & Delivery Professionals

    REPORT: The Forrester New Wave™: Natural Language Generation For Analytics, Q4 2018

    The Nine Providers That Matter Most And How They Stack Up

    November 28, 2018 Boris Evelson

    In Forrester's evaluation of the emerging market for natural language generation (NLG) for analytics, we identified the nine most significant providers in the category — Arria, Automated Insights, AX Semantics, IBM, Marlabs, Narrative Science, Salesforce, SAP, and Yseop — and evaluated them. This report details our findings about how well each vendor scored against 10 criteria and where they stand in relation to each other. Application development and delivery (AD&D) professionals working on analytics projects can use this review to select the right platform for their NLG requirements.

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