Enterprise Mobility

Mobile is not simply another device for IT to support with a shrunken website or a screen-scraped SAP application. Enterprise mobility is the manifestation of a much broader shift to new systems of engagement. These new systems help firms empower their customers, partners, and employees with context-aware apps and smart products.

Latest Research

  • For Infrastructure & Operations Professionals

    REPORT: Now Tech: Unified Endpoint Management, Q2 2019

    Forrester's Overview Of 21 UEM Providers

    June 13, 2019 Andrew Hewitt

    Infrastructure and operations (I&O) teams can use unified endpoint management (UEM) to better manage employee devices and applications, resulting in improved employee experience, customer trust, and business agility. But to access these benefits, you'll first have to select from a diverse set of vendors — vendors that vary by size, functionality, geography, and vertical market focus. I&O professionals should use Forrester's Now Tech report to understand the value they can expect from a UEM provider and to select vendors based on size and functionality. This is an update to a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy.

  • For Infrastructure & Operations Professionals

    REPORT: Five Key Trends That Will Reshape The Employee Technology Experience

    Keep Employee Experience At The Center Of Your Technology Strategy As You Move Past Windows 7

    May 22, 2019 Andrew Hewitt

    Windows 7 has been a corporate PC staple — but at nearly 10 years old, it's at its end of life. Though some infrastructure and operations (I&O) leaders responsible for employee technology have already begun or completed transitions to Windows 10, many haven't. A changing business and technology landscape introduces new challenges and opportunities as teams set their strategies. This report identifies five key trends that must be part of every I&O leader's strategy for 2020 and beyond. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy.

  • For Enterprise Architecture Professionals

    REPORT: Intelligent Content Services Will Energize Your Content Management Road Map: ECM In 2024

    Vision: The Enterprise Content Management Playbook

    May 10, 2019 Cheryl McKinnon

    Content services and modern content platforms now dominate the enterprise content management (ECM) conversation. Veteran vendors are on the defensive — consolidating, merging, and divesting. New players are winning deals with cloud-native content platforms and modern architectures. Enterprise architecture (EA) professionals must look at cloud, artificial intelligence, and cross-repository content services as they envision their future content apps. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy.

  • For Infrastructure & Operations Professionals

    REPORT: The State Of Chromebooks, 2019

    When The Conditions Are Right, Chromebooks Can Improve Both Customer And Employee Experience

    April 30, 2019 Andrew Hewitt, J. P. Gownder

    Eight years into their existence, Chromebooks haven't taken the enterprise market by storm — but have slowly but surely gained enterprise mindshare. I&O leaders are reassessing how Chromebooks can serve the needs of their customer and employees. This report lays out the preconditions of Chromebook adoption, describing the size, vertical industries, and software environments of companies that should consider Chromebooks. It also identifies several deal killers for which Chromebooks just aren't a good fit. This report is an update of a 2016 Forrester report on Chromebooks.

  • For Infrastructure & Operations Professionals

    REPORT: The Forrester Tech Tide™: Digital Workspace Tech For Employee App Enablement, Q2 2019

    18 Technologies That Empower Employees With Access To Critical Productivity Apps

    April 16, 2019 Andrew Hewitt

    Forrester's employee experience (EX) research is grounded in the idea that what makes employees happiest at work is their ability to get meaningful work done every day. Applications play a foundational role in ensuring a productive technology experience, but delivering an increasingly diverse mix of apps anywhere on any device is becoming increasingly difficult. This Forrester Tech Tide™ report presents an analysis of 18 digital workspace technology categories that support employee application enablement. Infrastructure and operations (I&O) pros should read this report to shape their firm's investment technology to support better EX while preserving security.

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