Enterprise Mobility

Mobile is not simply another device for IT to support with a shrunken website or a screen-scraped SAP application. Enterprise mobility is the manifestation of a much broader shift to new systems of engagement. These new systems help firms empower their customers, partners, and employees with context-aware apps and smart products.

Latest Research

  • For Infrastructure & Operations Professionals

    REPORT: The Forrester Tech Tide™: Digital Workspace Tech For Employee App Enablement, Q2 2019

    18 Technologies That Empower Employees With Access To Critical Productivity Apps

    April 16, 2019 Andrew Hewitt

    Forrester's employee experience (EX) research is grounded in the idea that what makes employees happiest at work is their ability to get meaningful work done every day. Applications play a foundational role in ensuring a productive technology experience, but delivering an increasingly diverse mix of apps anywhere on any device is becoming increasingly difficult. This Forrester Tech Tide™ report presents an analysis of 18 digital workspace technology categories that support employee application enablement. Infrastructure and operations (I&O) pros should read this report to shape their firm's investment technology to support better EX while preserving security.

  • For Application Development & Delivery Professionals

    REPORT: The Path To Customer Obsession Is Paved With Enterprise Collaboration

    Vision: The Enterprise Collaboration Playbook

    March 15, 2019 Art Schoeller

    Businesses rely on an ecosystem that brings together networks of employees, partners, and customers to build and deliver profitable customer experiences (CXes). Keeping these disparate groups engaged and effective is a challenging task for most businesses. Enter enterprise collaboration (EC). Properly deployed and adopted, EC tools can provide the connective tissue for your company's CX ecosystem. This report details the vision for application development and delivery (AD&D) professionals tasked with building an EC strategy. This is an update of a previously published report; Forrester reviews and updates it periodically for continued relevance and accuracy.

  • For Enterprise Architecture Professionals

    REPORT: The Five Key Trends That Will Shape Your 2019 Content Services Strategy

    Landscape: The Enterprise Content Management Playbook

    February 25, 2019 Cheryl McKinnon

    Five key trends are shaping the enterprise content management (ECM) space. New business objectives, market imperatives, and cloud-based platforms compel technology and business decision makers to take a fresh look at their strategy and the platforms underlying it. This report will help enterprise architecture (EA) professionals make informed decisions about their content management agenda. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy. We are now updating it to reflect new market trends across the landscape.

  • For Customer Insights Professionals

    REPORT: Forrester Analytics: Mobile, Smartphone, And Tablet Forecast, 2018 To 2023 (Global)

    ForecastView Document

    January 30, 2019 Meenakshi Tiwari, Sanjeev Kumar

    Forrester expects the number of global smartphone subscribers to reach 3.9 billion by 2023, crossing the 55% mark for smartphone penetration in 2018 and reaching 66% by 2023. This is up from 4.4% in 2009. Our forecast details the global mobile, smartphone, and tablet installed base and subscriber data across 53 countries. It includes data on business-owned smartphone subscribers, subscribers by operating system (2011 to 2018 only), and handset ownership by age. This data set provides historical data back to 2009 plus a five-year forecast.

  • For CIO Professionals

    REPORT: The Future Of Enterprise Computing

    Driving Employee Experience Improvements Requires A Long-Term Vision Of Devices And Apps

    January 18, 2019 J. P. Gownder, Andrew Hewitt

    In 2007, Forrester predicted that the PC market would grow beyond its then-standard two-form factors (laptops and desktops) — a prediction that came true and redefined enterprise and consumer computing. Today, CIOs seek a viewpoint on what enterprise computing devices, apps, and services will drive improvements in employee experience (EX), higher employee engagement, and easy access to automation and AI. This report offers a future vision of the evolving landscape and specific predictions for the next decade.

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