Enterprise Resource Planning Applications (ERP)

To facilitate information flow, ERP systems employ a software application that integrates internal and external management information across an entire organization and extends to external stakeholders. Research coverage includes ERP applications and services.

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35 results in Reports

  • Shipping
  • For eBusiness & Channel Strategy Professionals

    Report:European Online Retail: Five Trends To Watch In 2013

    European eBusiness Executives Must Embrace A Multi-Touchpoint Reality

    European retail eBusiness executives face a time of unprecedented change. The range of touchpoints that customers use to discover, explore, buy, and re-engage with brands is growing by the day. New...

    • Downloads: 755
  • For eBusiness & Channel Strategy Professionals

    Report:Brief: Five Lessons From Five Cyber Mondays

    Insights From US eCommerce's Biggest Day Of The Year

    Cyber Monday, the Monday after Black Friday, is now the biggest shopping day of the year for online retailers in the US. In fact, online retail sales exceeded $2 billion on Cyber Monday in 2014. In...

    • Downloads: 147
  • For eBusiness & Channel Strategy Professionals

    Report:It's Only The First Inning Of Omnichannel Retail

    Vision: The Omnichannel Commerce Playbook

    Omnichannel retail is still in its early days. Most eBusiness leaders who are investing in "omnichannel" are typically looking to fulfillment tactics like "endless aisle" in stores and in-store...

    • For eBusiness & Channel Strategy Professionals

      Report:Cross-Border eCommerce: The Opportunity For US Online Retailers

      International Shipping Solutions Provide A Low-Cost Way To Reach Global Online Shoppers

      eCommerce growth rates in many regions of the globe are outpacing eCommerce growth in the US. As a result, eBusiness executives at US online retailers are considering new ways to expand globally....

      • Downloads: 229
    • For eBusiness & Channel Strategy Professionals

      Report:Trends In Russia's eCommerce Market

      Pinpointing Opportunities In Russia's Complex And Dynamic eCommerce Ecosystem

      Russia presents an enormous opportunity for eCommerce professionals eyeing potential international growth. However, as one Russian eBusiness professional told us, "You can make a lot of money here,...

      • Downloads: 282
    • For eBusiness & Channel Strategy Professionals

      Report:Brief: Turn Pain Into Profits Through Omnichannel Returns

      Omnichannel returns, which allow customers to return online orders to a physical store, are a standard offering for most leading multichannel retailers. But even with this customer-centric capability...

      • Downloads: 156
    • For eBusiness & Channel Strategy Professionals

      Report:Building The Business Case For Omnichannel In Retail

      Business Case: The Omnichannel Commerce Playbook

      Retailers are launching omnichannel fulfillment projects at a rapid pace. eBusiness professionals are prioritizing these projects due to growing customer demand for new order fulfillment options and...

      • Downloads: 453
    • For eBusiness & Channel Strategy Professionals

      Report:Why Every Online Retailer Should "Ship-From-Store"

      Revenue, Customer Experience, And Margin Gains Await Retailers That Have The Vision To Seize This Strategic Opportunity

      Amazon is intensifying the online battle across many fronts, including the construction of new distribution centers designed to get orders to the customer as quickly and cheaply as possible....

      • Downloads: 664
    • For Customer Experience Professionals

      Report:The Customer Experience Index, 2014

      How good is the customer experience at your company — as rated by your own customers? This report helps answer that question by providing benchmarks of the quality of customer experience for...

      • Downloads: 2626
    • For CIO Professionals

      Report:China Tech Market Outlook: 2014

      Tougher Conditions Await Global Brands As Local Vendors Grab A Larger Share Of The World's Third-Largest Market

      IT purchases in China will reach $113 billion in 2013, making it the third-largest tech market in the world after the US and Japan. China is still largely a hardware-driven market, but spending on...

      • Downloads: 378
    • For CIO Professionals

      Report:Accelerating Technology Change Restructures US Services Employment

      Human Middleware And Transaction Processing Jobs Are Becoming Obsolete

      A perfect storm of technology change is streamlining, simplifying, and atomizing business processes. The effects will ripple across organizations, as human capital shifts from handling transactions...

      • Downloads: 121
    • For eBusiness & Channel Strategy Professionals

      Report:Ship-To-Store Delivers 'The Goods'

      Retailer And Consumer Benefits Drive Mutual Adoption Of Omnichannel Ship-To-Store Programs

      Three decades after online ordering became a reality, the majority of customers still chose to complete their transactions with multichannel retailers through the physical store. But eCommerce plays...

      • Downloads: 320
    • For CIO Professionals

      Report:China Tech Market Outlook, 2016 To 2017

      Business Technology Enables Digital Transformation In China

      Technology spending in China will reach $147 billion in 2016 as organizations accelerate digital transformation initiatives by rapidly increasing their business technology investments. This report...

      • Downloads: 62
    • For eBusiness & Channel Strategy Professionals

      Report:Why Consumers And Retailers Alike Are Embracing Reserve-And-Collect

      Store pickup is a tried-and-true form of fulfillment for omnichannel retailers but not all store pickup programs were created equal. In fact, today there are fundamental differences in programs...

      • Downloads: 224
    • For eBusiness & Channel Strategy Professionals

      Report:Identifying Partners To Help Streamline Global Expansion

      Tools And Technology: The eCommerce Globalization Playbook

      You've gotten the mandate to take your eCommerce brand global: What next? Once you've taken the time to map out a comprehensive international strategy, you're ready to determine which tools and...

      • Downloads: 591
    • For eBusiness & Channel Strategy Professionals

      Report:Predictions 2014: US Retail eBusiness

      As eCommerce approaches $300 billion in sales in the US, it has a more pronounced effect on virtually every shopping category and on the ecosystem of devices and delivery formats that supports it....

      • Downloads: 696
    • For CIO Professionals

      Report:2015 To 2016 Latin American Tech Market Update

      Troubles In Brazil, Argentina, And Venezuela Offset Better Tech Growth In Chile, Colombia, And Mexico

      Economic struggles and slower growth in the six major countries are contributing to a slow patch in Latin America's tech market growth, with 3.3% in 2015. By 2016, positive fundamentals such as...

      • Downloads: 155
    • For eBusiness & Channel Strategy Professionals

      Report:Free Shipping Continues To Be Every Retailer's Frenemy

      Shipping can be seen as both a friend and an enemy to retailers, incentivizing customers to transact via free offers on the one hand while incurring hard costs on the other. Unfortunately, retailers...

      • Downloads: 456
    • For eBusiness & Channel Strategy Professionals

      Report:Avoid The Rush And Deal With The Realities Of Same-Day Delivery

      Large Retailers Tout Same-Day Delivery As The Next Standard For Shipping, But Challenges Raise Doubts About Long-Term Viability

      Same-day delivery is often touted in the media as the next standard for fulfilling online orders, but many retailers struggle to see the viability of offering this service as a long-term business...

      • Downloads: 273
    • For eBusiness & Channel Strategy Professionals

      Report:International Shipping Solutions For US Online Retailers

      Using Cross-Border Shipping To Reach Global Customers

      The US may boast the largest eCommerce market today, but eCommerce growth rates are far higher in other countries across Europe, Asia Pacific, Latin America, and other regions of the globe than in...

      • Downloads: 411
    • For eBusiness & Channel Strategy Professionals

      Report:Capture The Global eCommerce Opportunity

      Landscape: The eCommerce Globalization Playbook

      Gone are the days when most brands offered just one or two international sites: Today, a global eCommerce footprint is the end goal. To reach that goal, companies are taking a strategic look at the...

      • Downloads: 2301
    • For eBusiness & Channel Strategy Professionals

      Report:The State Of Canadian Online Retail — 2013

      Forrester has partnered with Canada Post and Shop.ca to evaluate the changing trends in online retail in Canada. On paper, the Canadian online retail market has been going through a renaissance,...

      • Downloads: 502
    • For eBusiness & Channel Strategy Professionals

      Report:The State Of The Digital Store

      Landscape: The Digital Store Playbook

      The face of retail is changing. In-store digital experimentation is well underway, and eBusiness executives have the technical know-how and an increasingly cross-functional view to lead these...

      • Downloads: 851
    • For eBusiness & Channel Strategy Professionals

      Report:Prioritizing Online Access To In-Store Inventory

      Retailers Stand To Gain From Online Visibility Into In-Store Inventory And Buy Online/Pick Up In-Store Capabilities

      Multichannel retailers have made unprecedented investments in enabling omnichannel services. Giving customers the ability to view, reserve, and buy in-store inventory through the online channel for...

      • Downloads: 332
    • For Infrastructure & Operations Professionals

      Report:Prepare I&O For The "Internet Of Things"

      Five Key Dynamics That Will Help You Capture The Opportunity For Your Organization

      "Internet of Things" (IoT) solutions that machine-to-machine (M2M) technologies like RFID tags, GPS systems, and ZigBee sensors enable are gaining momentum as multiple forces align to drive adoption...

      • Downloads: 1373