Enterprise Resource Planning Applications (ERP)

To facilitate information flow, ERP systems employ a software application that integrates internal and external management information across an entire organization and extends to external stakeholders. Research coverage includes ERP applications and services.

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236 results in Reports

  • Past 12 months
  • eBusiness & Channel Strategy
  • For eBusiness & Channel Strategy Professionals

    Report:Forrester Research Online Holiday Retail Sales Forecast, 2015 (US)

    ForecastView Document

    This forecast details online retail spending during the holiday season (i.e., November and December) and is a derivation of the annual US online retail forecast. This includes online holiday...

    • For eBusiness & Channel Strategy Professionals

      Report:The State Of Retailing Online 2016: Key Metrics, Business Objectives, And Mobile

      Benchmarks: The Retail eCommerce Playbook

      The State Of Retailing Online, an annual study by Shop.org and Forrester, profiles online retail merchants. It provides industry observers with an overview of metrics from the past year as well as...

      • Downloads: 94
    • For eBusiness & Channel Strategy Professionals

      Report:Predictions 2016: Financial Services Execs Wake Up To Digital Transformation

      The Eight Digital Shifts To Expect In Retail Financial Services In 2016

      As digital engagement increases among financial services customers, eBusiness and channel strategy professionals at banks, wealth managers, insurers, and card issuers are pushing toward true digital...

      • Downloads: 503
    • For eBusiness & Channel Strategy Professionals

      Report:Define New Metrics For Digital Business Success

      Performance Management: The Digital Business Transformation Playbook

      Digital business has broken traditional metrics. Key performance indicators (KPIs) that measure the success of a single touchpoint fail to inform eBusiness executives of consumer engagement's impact...

      • Downloads: 1325
    • For eBusiness & Channel Strategy Professionals

      Report:Just For You: Use Personalization Technology To Help Associates In The Retail Store

      Retailers Fail To Create Relevant Digital Experiences For Their Associates

      As retail stores transform into digital stores, customers will expect personalized content and experiences in-aisle. Personalization technologies such as automated product recommendations are poised...

      • Downloads: 299
    • For eBusiness & Channel Strategy Professionals

      Report:Quick Take: Schwab's Intelligent Portfolios Will Squeeze Other Investment Managers

      Top Custodian Unveils Aggressively Priced Robo-Advice Platform For Independent Advisors

      Two weeks after launching its direct-to-consumer digital investment manager, Charles Schwab has unveiled a version for independent Registered Investment Advisors (RIAs) and their clients. Like its...

      • Downloads: 199
    • For eBusiness & Channel Strategy Professionals

      Report:Customer Advocacy 2015: Drive Cross-Sell And Loyalty By Focusing On Advocacy

      US Customers Rate Their Banks, Credit Card Providers, Insurers, And Wealth Management Firms On Advocacy And Future Purchase Intent

      For 12 years, Forrester has shown that customer advocacy — the perception on the part of customers that a firm does what's best for them, not just what's best for the firm's own bottom line — is the...

      • Downloads: 174
    • For eBusiness & Channel Strategy Professionals

      Report:How US Online Consumers Research And Buy Credit Cards

      Online Capabilities Are Crucial To The Purchase Journey

      Credit cards remain the top selling financial product in the US, even though sales are significantly lower than before the financial crisis. Prospects shopping for a new credit card have clear goals...

      • Downloads: 266
    • For eBusiness & Channel Strategy Professionals

      Report:Mobile Moments Transform Commerce And Service Experiences

      Strategic Plan: The Mobile eBusiness Playbook

      Your customer is experiencing a mobile mind shift: the expectation that she can get what she wants in her immediate context and moments of need. As a result, mobile is central to customer experience...

      • Downloads: 374
    • For eBusiness & Channel Strategy Professionals

      Report:Paving The Path To Omnichannel Fulfillment

      Road Map: The Omnichannel Commerce Playbook

      Omnichannel fulfillment programs have topped eBusiness priority lists for a number of years. And while there is no doubt that retailers understand the omnichannel mandate, many are unsure of where to...

      • Downloads: 269
    • For eBusiness & Channel Strategy Professionals

      Report:Online Retailers: Focus On Serving Your Customers In Their Mobile Moments

      You Have Many Opportunities To Drive Sales And Customer Loyalty

      For the past 20 years, online retailers have been steadily taking market share away from traditional retailers. Initially, they used price arbitrage, but more recently have shifted focus to...

      • Downloads: 259
    • For eBusiness & Channel Strategy Professionals

      Report:Digital Financial Innovation Is The Antidote To Disruption

      And Digital Executives Are The Ones Who Will Have To Apply It

      Digital financial innovation has finally taken off, propelled by disruptors and incumbents racing to find ever new ways to serve digitally empowered customers. Yet innovating is hard, particularly in...

      • Downloads: 372
    • For eBusiness & Channel Strategy Professionals

      Report:Mastering The Art Of Omnichannel Retailing

      Executive Overview: The Omnichannel Commerce Playbook

      Offering customers seamless, consistent experiences through omnichannel retail offerings is now table stakes. Today, $1.5 trillion in retail sales is generated by customers who start their shopping...

      • Downloads: 169
    • For eBusiness & Channel Strategy Professionals

      Report:Forrester Research Luxury Goods Forecast, 2015 To 2020 (EU-7)

      ForecastView Spreadsheet

      The €46.9 billion luxury goods market in Europe captures over 30% of luxury goods sales worldwide, with a significant share of sales coming from Italy, France, and the UK. Luxury goods growth...

      • Downloads: 11
    • For eBusiness & Channel Strategy Professionals

      Report:Forrester Research Online Holiday Retail Sales Forecast, 2015 (Western Europe)

      ForecastView Document

      This forecast details online retail spending during the holiday season (i.e., November and December) and is a derivation of the annual Western European online retail forecast. This includes...

      • For eBusiness & Channel Strategy Professionals

        Report:Forrester Research Mobile And Tablet Commerce Forecast, 2015 To 2020 (US)

        ForecastView Spreadsheet

        The promise of mobile commerce was finally realized in 2013. Since then, retailers have intensified their investments and presence within the mobile space. As companies continue to refine their...

        • Downloads: 25
      • For eBusiness & Channel Strategy Professionals

        Report:The State Of Digital Money Management, 2015

        Landscape: The Digital Money Management Playbook

        Digital money management promises to give millions of people the budgeting tips, financial guidance, and advice that so many sorely need. Small businesses, too, can gain insights into their cash flow...

        • Downloads: 213
      • For eBusiness & Channel Strategy Professionals

        Report:Who Does Mobile Commerce Well In The World's Largest eCommerce Market?

        Lessons From The Top Six eCommerce Retailers In China

        Mobile shopping has gained considerable momentum in China, but many retailers are still not ready to deliver good shopping experiences. Many retailers intend to upgrade their mobile commerce sites...

        • Downloads: 110
      • For eBusiness & Channel Strategy Professionals

        Report:Brief: Employee Experience Defines Your Digital Employer Brand

        How Traditional Firms Can Compete With Digital Masters To Recruit Top Digital Talent

        Digital skills are in short supply. eBusiness professionals in every industry struggle to recruit the right candidates, and as more firms embark on digital transformations, the competition for talent...

        • Downloads: 152
      • For eBusiness & Channel Strategy Professionals

        Report:Forrester Research Online Retail Forecast, 2015 To 2020 (US), Q4 2015 Update

        ForecastView Spreadsheet

        In this Q4 update to the online retail sales forecast for the US, Forrester has increased its online sales penetration projections for 2020 by half a percentage point based on sales data. Despite...

        • Downloads: 14
      • For eBusiness & Channel Strategy Professionals

        Report:Ten Must-Have Features For The Public Sites Of Investment Firms

        Best Practices From The Public Websites Of Leading US Wealth And Asset Management Firms

        The Web is now the most popular channel for US consumers researching investment products: More buyers of products like individual retirement accounts (IRAs), mutual funds, and exchange-traded funds...

        • Downloads: 695
      • For eBusiness & Channel Strategy Professionals

        Report:The Kids Are Overrated: Don't Worry About The Millennials

        Why eBusiness Pros Risk Missing A Bigger Prize

        It is human nature to be fascinated by youth. History has the exploits of Ponce de Leon and his search for the fountain of youth dating back to the 16th century. Even today, retailers are obsessed...

        • Downloads: 572
      • For eBusiness & Channel Strategy Professionals

        Report:European Cross-Channel Retail Sales Forecast, 2015 To 2020

        Don't Underestimate Your Digital Touchpoints' Offline Influence

        Forrester forecasts that over half of all retail sales in Europe will be impacted by the Web by 2020. These web-impacted sales include both online sales (including mobile and tablet sales) and...

        • Downloads: 589
      • For eBusiness & Channel Strategy Professionals

        Report:What Different Investor Segments Really Want

        Understanding US Investor Segments Through The Media They Consume

        Forrester segments investors based on two dimensions: investable assets and self-directedness. The combination yields nine discrete investor segments. Among other distinct characteristics, the...

        • Downloads: 217
      • For eBusiness & Channel Strategy Professionals

        Report:Brief: Key Technology Themes For Digital Retailers

        NRF's Big Show Highlights A New Generation Of Solutions Offering Customer-Centric And Data-Based Insights

        The rules of engagement between retailers and customers are changing. Recognizing the serious challenge they face, eBusiness professionals often turn to solution providers that specialize in...

        • Downloads: 280