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For Customer Experience Professionals
Lessons Learned From Our New Customer Experience Index
Federal agencies are failing the administration's mandate to offer customer experiences (CX) that match the best of the private sector. What's worse, their poor CX performance hurts our whole...
- Downloads: 185
For CIO Professionals
Governments Not Only Embrace The Mobile Mind Shift, They Enable It
In the age of the customer, government organizations must understand and address the needs of their citizens. For governments, it's the "age of the citizen," with demands for greater transparency and...
- Downloads: 231