Enterprise Resource Planning Applications (ERP)

To facilitate information flow, ERP systems employ a software application that integrates internal and external management information across an entire organization and extends to external stakeholders. Research coverage includes ERP applications and services.

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5 results in Reports

  • Past 12 months
  • Public Sector
  • Consumer Technographics
  • For Customer Experience Professionals

    Report:The Public Is Still Skeptical Of Federal Digital Customer Experience

    Since 2011, the White House has been trying to improve the federal digital customer experience (CX). Five years later, federal digital CX is finally starting get better. Unfortunately, customers...

    • Downloads: 97
  • For Customer Experience Professionals

    Report:The US Customer Experience Index, Q3 2015

    Benchmarks: The Customer Experience Maturity Playbook

    Forrester's Customer Experience Index (CX Index™) helps customer experience (CX) professionals understand the ups and downs of CX quality over time. The CX Index franchise scores more than 900...

    • Downloads: 782
  • For Customer Experience Professionals

    Report:Five Ways For Federal Agencies To Improve The User Experience And Digital Security

    Customers neither like nor trust federal digital customer experience (CX), and the situation is about to get worse. In response to recent high-profile hacks, federal agencies are set to implement...

    • Downloads: 84
  • For Customer Insights Professionals

    Report:Citizen Perspectives On The Smart City

    A Technographics® 360 Report: Using Survey, Qualitative, And Behavioral Data

    When it comes to building smart cities, local governments must take their citizens' views into account. This report applies Forrester's Technographics 360 methodology to reveal US and UK citizens'...

    • Downloads: 29
  • For Customer Experience Professionals

    Report:The US Federal Customer Experience Index, 2015

    A Benchmark Of Federal Government Agencies, Highlighting The Drivers Of Great Federal CX

    Forrester's Customer Experience Index (CX Index™), US Consumers Q1 2015, shows that federal agencies are still providing substandard experiences — and their poor CX performance is hurting...

    • Downloads: 138