Enterprise Resource Planning Applications (ERP)

To facilitate information flow, ERP systems employ a software application that integrates internal and external management information across an entire organization and extends to external stakeholders. Research coverage includes ERP applications and services.

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3 results in Reports

  • Past 12 months
  • Public Sector
  • Consumer Technographics
  • For Customer Experience Professionals

    Report:What Makes A Great Government Experience

    Lessons Learned From Our New Customer Experience Index

    Federal agencies are failing the administration's mandate to offer customer experiences (CX) that match the best of the private sector. What's worse, their poor CX performance hurts our whole...

    • Downloads: 208
  • For Customer Experience Professionals

    Report:Washington Must Work Harder To Spur The Public's Interest In Digital Government

    Federal Agencies Are Spending Millions On Digital CX That Customers May Not Want

    Federal agencies will continue spending huge sums on digital customer experience (CX) for years to come. Their efforts have already given the American people more and better digital channels than...

    • Downloads: 71
  • For Customer Experience Professionals

    Report:The US Customer Experience Index, Q1 2015

    Benchmarking The US Brands That Create The Most Loyalty With Their Customer Experience

    Three-quarters of companies want to improve their customer experience (CX) in 2015. Forrester's first US Customer Experience Index (CX Index™) benchmark of 2015 sets the baseline that will tell...

    • Downloads: 949