For eBusiness & Channel Strategy Professionals

Essentials To Planning A Successful Support Community – A Social Computing Report

    Why Read This Report

    eBusiness professionals who are preparing to launch a support community frequently come to a stark realization: A support community is a complex undertaking. Forrester has spoken with B2B and B2C community managers and community professionals to gain insight into the essentials for planning a successful support community. Our research reveals that successful support communities require robust planning to foster internal collaboration. This includes developing plans to facilitate cross-functional collaboration, create a motivated internal team, and build and sustain a vibrant support community.
    US $499
    Add To Cart
    Become A Client

    Get objective, pragmatic guidance that helps you make tough decisions and succeed in a complex world. Contact us to learn more.

    Already A Client?
    Log in to read this document.


    • eBusinesses Are Looking To Support Communities To Increase Satisfaction
    • Listen To Your Customers To Determine If A Support Community Is A Compelling Benefit
    • Launching A Support Community Requires Robust Planning
    • Supplemental Material
    • Related Research Documents


    • Document Templates:

      Support Community Readiness Checklist