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  • For eBusiness & Channel Strategy Professionals

    REPORT: Physical Stores In Europe Struggle For Survival As COVID-19 Migrates Sales Online

    ForecastView Document

    June 25, 2020 Michael O'Grady

    Forrester recently published a forecast on how COVID-19 affects the retail environment, in which we developed scenarios that estimate online retail growth in key European markets. Our April forecast showed that growth could vary between -9% and +5% in 2020. Based on actual online sales data, online retail sales in 2020 are growing significantly faster than 5% — even as the recession deepens. The impact on store sales will likely be long lasting, driven by the curbing of retail in-store experiences to limit the spread of COVID-19, new behaviors consumers have developed, and the time needed to develop a vaccine.

  • For Infrastructure & Operations Professionals

    REPORT: The Forrester Wave™: Hosted Private Cloud Services In Europe, Q2 2020

    The Seven Providers That Matter Most And How They Stack Up

    June 24, 2020 Bill Martorelli

    In our 32-criterion evaluation of hosted private cloud providers in Europe, we identified the seven most significant ones — Atos, CenturyLink, Orange, OVHcloud, Rackspace Technology, Sungard Availability Services, and Tata Consultancy Services (TCS) — and researched, analyzed, and scored them. This report shows how each provider measures up and helps infrastructure and operations (I&O) professionals select the right one for their needs.

  • For CMO Professionals

    REPORT: How The COVID-19 Crisis Is Impacting Consumer Behaviors In Italy

    Italian Consumers Are Asking Firms To Start Their Digital Transformation Right Now

    June 22, 2020 Enza Iannopollo

    After several weeks of lockdown due to the COVID-19 pandemic, we asked Italian online adults how they feel about the virus and the economy as well as how their behavior is changing in response to the emergency. This report helps CMOs and their companies understand consumers' behavioral shift, predict demands, and adapt their digital and communication strategies to meet consumers' current and future demands.

  • For Customer Experience Professionals

    REPORT: Twenty-Five Ways Governments Innovated To Support Their Customers During The Pandemic

    Public-Sector Organizations Cook Up New Ways To Work With And Support Individuals And Businesses

    June 19, 2020 Judy Weader, Rick Parrish

    Experience improvement should happen all the time — even more so when a pandemic makes business as usual impossible. Across the globe, governments at all levels are rethinking how they can support individuals, businesses, and their own employees. This report for government customer experience professionals describes 25 innovations from 21 countries, aptly demonstrating that necessity is the mother of invention.

  • For Security & Risk Professionals

    REPORT: The Time For A Digital Signature Is Now

    June 18, 2020 Enza Iannopollo

    The COVID-19 pandemic has forced consumers, employees, and partners to dramatically change their digital habits and adopt new ones. These new behaviors are here to stay, and businesses are under pressure to digitize fully and quickly. Digital businesses around the world will add digital signatures to their toolkits, and security and risk pros (S&R) must help them evaluate, choose, and deploy the best option to support their digital transformation.

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