Eveline   Oehrlich

Eveline Oehrlich

VP, Research Director Serving Infrastructure & Operations Professionals

Eveline serves Infrastructure & Operations Professionals. Covering business technology (BT) and IT operations and service delivery, her current research focuses on the implementation of best practices around people, processes, and technology to advance BT and IT Operations teams into the age of the customer. Her coverage includes service management from a holistic or partial perspective, including topics such as service portfolio management, technology business management, and many other aspects of BT and IT.

Eveline delivers strategic guidance to Forrester's vendor and end user clients. She helps enterprises manage their networks and systems, define key projects that focus on IT service management, and bridge IT and the lines of business. Eveline has more than 25 years of experience working with IT organizations in the definition and development of service delivery processes and the implementation of service management as a practice inside enterprise organizations.

Previous Work Experience

Eveline came to Forrester from Hewlett-Packard, where she was the director of competitive intelligence and worked across many functional areas, such as marketing, pre-sales, and R&D in the HP Software organization. Prior to her work with HP Software, she worked as an IT consultant inside HP's IT organization.

Education

A native of Germany, Eveline has a master's degree in computer information systems from Colorado State University.

Eveline Oehrlich

VP, Research Director Serving Infrastructure & Operations Professionals

Eveline serves Infrastructure & Operations Professionals. Covering business technology (BT) and IT operations and service delivery, her current research focuses on the implementation of best practices around people, processes, and technology to advance BT and IT Operations teams into the age of the customer. Her coverage includes service management from a holistic or partial perspective, including topics such as service portfolio management, technology business management, and many other aspects of BT and IT.

Eveline delivers strategic guidance to Forrester's vendor and end user clients. She helps enterprises manage their networks and systems, define key projects that focus on IT service management, and bridge IT and the lines of business. Eveline has more than 25 years of experience working with IT organizations in the definition and development of service delivery processes and the implementation of service management as a practice inside enterprise organizations.

Previous Work Experience

Eveline came to Forrester from Hewlett-Packard, where she was the director of competitive intelligence and worked across many functional areas, such as marketing, pre-sales, and R&D in the HP Software organization. Prior to her work with HP Software, she worked as an IT consultant inside HP's IT organization.

Education

A native of Germany, Eveline has a master's degree in computer information systems from Colorado State University.

Eveline Oehrlich's Research

Most RecentMost Popular
  • For Application Development & Delivery Professionals

    REPORT: Organize Your App-Dev Teams With Agile And DevOps

    Organization: The Modern Application Delivery Playbook

    February 16, 2018 Diego Lo Giudice, Eveline Oehrlich

    Application development and delivery (AD&D) leaders are embracing modern application delivery practices and taking the steps needed to transform their organizations. This means changing culture, building agile architectures, adopting new Agile processes, automating, and organizing teams differently. This report helps AD&D professionals understand the dimensions of the change for both development and operations and create a plan that combines Agile with development and operations (DevOps). This is an update of a previously published report; Forrester has updated it to include 2017 survey data and highlight how firms are using Agile and DevOps to transform their organizations.

  • For Infrastructure & Operations Professionals

    REPORT: Use Four Key Categories To Measure What Matters In Continuous Deployment

    Performance Management: The Continuous Deployment Playbook

    February 9, 2018Eveline Oehrlich, Robert Stroud

    Many infrastructure & operations (I&O) leaders and their teams struggle with development and operations (DevOps) measurement. Use this report to: 1) pinpoint the factors that are holding you back and 2) select the best metrics for your firm in each of the four critical categories for continuous deployment.

  • For Infrastructure & Operations Professionals

    REPORT: Case Study: Georgia Technology Authority Transforms Into An Agile Service Provider

    February 7, 2018Eveline Oehrlich

    The need for more agility in the world of infrastructure and operations (I&O) demands leaders transform their current service and operating model. To sustain excellent service quality at a competitive price, Georgia's Technology Authority (GTA) needed to change to achieve greater business alignment for faster time-to-market. This case study describes GTA's journey of becoming an agile service provider of infrastructure services for the State of Georgia.

  • For Infrastructure & Operations Professionals

    REPORT: The Forrester Wave™: Applications Management And Digital Operations Services, Q4 2017

    The 12 Providers That Matter Most And How They Stack Up

    December 21, 2017 Bill Martorelli, Eveline Oehrlich

    In our 26-criteria evaluation of applications management and digital operations services (AMDOS) providers, we identified the 12 most significant — Accenture, Atos, Cognizant, Deloitte, DXC Technology, HCL Technologies, IBM, Infosys, NTT DATA, Tata Consultancy Services (TCS), Tech Mahindra, and Wipro — and researched, analyzed, and scored them. This report shows how each provider measures up and helps infrastructure and operations (I&O) professionals make the right choice.

  • For Infrastructure & Operations Professionals

    REPORT: Deliver On The Promise Of DevOps With Continuous Deployment

    Executive Overview: The Continuous Deployment Playbook

    December 19, 2017Eveline Oehrlich

    Infrastructure and operations (I&O) teams must address today's customers' rising expectations. As application portfolio and infrastructure strategies change, I&O pros must shift to what Forrester calls continuous deployment, which focuses the ops in development and operations (DevOps) on the agility, availability, responsiveness, and quality of the services you deliver. This report outlines how Forrester's continuous deployment playbook helps I&O professionals deliver for their firms' customers. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy. Most recently, we have updated it to reflect our latest research on continuous deployment.

View all of Eveline Oehrlich's Research

Clients Who Work With Eveline Oehrlich Also Work With:

View all related analysts