Eveline   Oehrlich

Eveline Oehrlich

VP, Research Director Serving Infrastructure & Operations Professionals

Eveline serves Infrastructure & Operations Professionals. Covering business technology (BT) and IT operations and service delivery, her current research focuses on the implementation of best practices around people, processes, and technology to advance BT and IT Operations teams into the age of the customer. Her coverage includes service management from a holistic or partial perspective, including topics such as service portfolio management, technology business management, and many other aspects of BT and IT.

Eveline delivers strategic guidance to Forrester's vendor and end user clients. She helps enterprises manage their networks and systems, define key projects that focus on IT service management, and bridge IT and the lines of business. Eveline has more than 25 years of experience working with IT organizations in the definition and development of service delivery processes and the implementation of service management as a practice inside enterprise organizations.

Previous Work Experience

Eveline came to Forrester from Hewlett-Packard, where she was the director of competitive intelligence and worked across many functional areas, such as marketing, pre-sales, and R&D in the HP Software organization. Prior to her work with HP Software, she worked as an IT consultant inside HP's IT organization.

Education

A native of Germany, Eveline has a master's degree in computer information systems from Colorado State University.

Eveline Oehrlich

VP, Research Director Serving Infrastructure & Operations Professionals

Eveline serves Infrastructure & Operations Professionals. Covering business technology (BT) and IT operations and service delivery, her current research focuses on the implementation of best practices around people, processes, and technology to advance BT and IT Operations teams into the age of the customer. Her coverage includes service management from a holistic or partial perspective, including topics such as service portfolio management, technology business management, and many other aspects of BT and IT.

Eveline delivers strategic guidance to Forrester's vendor and end user clients. She helps enterprises manage their networks and systems, define key projects that focus on IT service management, and bridge IT and the lines of business. Eveline has more than 25 years of experience working with IT organizations in the definition and development of service delivery processes and the implementation of service management as a practice inside enterprise organizations.

Previous Work Experience

Eveline came to Forrester from Hewlett-Packard, where she was the director of competitive intelligence and worked across many functional areas, such as marketing, pre-sales, and R&D in the HP Software organization. Prior to her work with HP Software, she worked as an IT consultant inside HP's IT organization.

Education

A native of Germany, Eveline has a master's degree in computer information systems from Colorado State University.

Eveline Oehrlich's Research

Most RecentMost Popular
  • For Infrastructure & Operations Professionals

    REPORT: Seven Recommendations For I&O Leaders Driving DevOps In 2018

    December 12, 2017 Robert Stroud, Eveline Oehrlich, Chris Gardner, Charles Betz

    Firms like Allstate, Target, and Hyatt Hotels have proven that development and operations (DevOps) is neither a fad nor a privilege of born-digital unicorns. Whether you're just beginning your journey to improved speed and quality or you're well on your way, infrastructure and operations (I&O) leaders can use the seven recommendations in this brief to accelerate your DevOps pursuit in 2018.

  • For Infrastructure & Operations Professionals

    REPORT: Gauge Your Continuous Deployment Maturity

    Assessment: The Continuous Deployment Playbook

    December 7, 2017 Robert Stroud, Eveline Oehrlich

    Today's customers demand great experiences, fast. To satisfy them, infrastructure and operations (I&O) leaders and teams must adopt DevOps principles and shift to continuous deployment mode. Use this report's assessment to evaluate your current continuous deployment maturity level and identify key areas for improvement. This report replaces an earlier report titled "How To Deliver Services With Quality, Agility, And Value" that was the assessment report for this playbook before this one. It is completely rewritten based on new research.

  • For Infrastructure & Operations Professionals

    REPORT: I&O Leaders Must Deliver Foundational Technology And Processes For IoT Success

    November 2, 2017Eveline Oehrlich, Michele Pelino

    Internet-of-things (IoT) solutions are revolutionizing digital transformation — firms are deploying IoT-enabled solutions to enhance processes, differentiate products, and transform customer relationships. Line-of-business executives drive IoT solution requirements, but there are specific areas where infrastructure and operations (I&O) teams have a critical role in successful IoT deployment. This report describes key areas where I&O teams must make contributions.

  • For Infrastructure & Operations Professionals

    REPORT: The New Micro Focus Must Deliver In Three Areas

    What HPE Software's Spin-Merge Into Micro Focus Means For I&O Leaders

    September 1, 2017Eveline Oehrlich

    As of September 1, 2017, Hewlett Packard Enterprise (HPE) completed the spin-merge of a significant portion of its software assets with Micro Focus to create the world's seventh-largest software company. In this brief, Forrester lays out the two areas that will determine the new firm's success — development and operations (DevOps) automation and enterprise service management (ESM) — and crystallizes the three demands that I&O leaders must make of the new Micro Focus.

  • For Infrastructure & Operations Professionals

    REPORT: Vendor Landscape: Cognitive Operations

    Cognitive Ops Is The AI Version Of IT Ops Management And Application Performance Management

    August 25, 2017Eveline Oehrlich, Mike Gualtieri, Milan Hanson

    Technology has grown too much and too quickly for humans to monitor and operate it effectively. While computer-assisted analytics helps firms react to and resolve problems faster, predicting and preventing them is the Holy Grail. Infrastructure and operations (I&O) pros are continuously optimizing back-end and business technology to move their teams toward predicting problems across the vast technology and application landscape. The market is full of vendors offering solutions with predictive capabilities to assist with this transformation; this report tells I&O pros what's out there and what to expect.

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