Eveline   Oehrlich

Eveline Oehrlich

VP, Research Director Serving Infrastructure & Operations Professionals

Eveline serves Infrastructure & Operations Professionals. Covering business technology (BT) and IT operations and service delivery, her current research focuses on the implementation of best practices around people, processes, and technology to advance BT and IT Operations teams into the age of the customer. Her coverage includes service management from a holistic or partial perspective, including topics such as service portfolio management, technology business management, and many other aspects of BT and IT.

Eveline delivers strategic guidance to Forrester's vendor and end user clients. She helps enterprises manage their networks and systems, define key projects that focus on IT service management, and bridge IT and the lines of business. Eveline has more than 25 years of experience working with IT organizations in the definition and development of service delivery processes and the implementation of service management as a practice inside enterprise organizations.

Previous Work Experience

Eveline came to Forrester from Hewlett-Packard, where she was the director of competitive intelligence and worked across many functional areas, such as marketing, pre-sales, and R&D in the HP Software organization. Prior to her work with HP Software, she worked as an IT consultant inside HP's IT organization.

Education

A native of Germany, Eveline has a master's degree in computer information systems from Colorado State University.

Eveline Oehrlich

VP, Research Director Serving Infrastructure & Operations Professionals

Eveline serves Infrastructure & Operations Professionals. Covering business technology (BT) and IT operations and service delivery, her current research focuses on the implementation of best practices around people, processes, and technology to advance BT and IT Operations teams into the age of the customer. Her coverage includes service management from a holistic or partial perspective, including topics such as service portfolio management, technology business management, and many other aspects of BT and IT.

Eveline delivers strategic guidance to Forrester's vendor and end user clients. She helps enterprises manage their networks and systems, define key projects that focus on IT service management, and bridge IT and the lines of business. Eveline has more than 25 years of experience working with IT organizations in the definition and development of service delivery processes and the implementation of service management as a practice inside enterprise organizations.

Previous Work Experience

Eveline came to Forrester from Hewlett-Packard, where she was the director of competitive intelligence and worked across many functional areas, such as marketing, pre-sales, and R&D in the HP Software organization. Prior to her work with HP Software, she worked as an IT consultant inside HP's IT organization.

Education

A native of Germany, Eveline has a master's degree in computer information systems from Colorado State University.

Eveline Oehrlich's Research

Most RecentMost Popular
  • For Infrastructure & Operations Professionals

    REPORT: The Forrester Wave™: Applications Management And Digital Operations Services, Q4 2017

    The 12 Providers That Matter Most And How They Stack Up

    December 21, 2017 Bill Martorelli, Eveline Oehrlich

    In our 26-criteria evaluation of applications management and digital operations services (AMDOS) providers, we identified the 12 most significant — Accenture, Atos, Cognizant, Deloitte, DXC Technology, HCL Technologies, IBM, Infosys, NTT DATA, Tata Consultancy Services (TCS), Tech Mahindra, and Wipro — and researched, analyzed, and scored them. This report shows how each provider measures up and helps infrastructure and operations (I&O) professionals make the right choice.

  • For Infrastructure & Operations Professionals

    REPORT: Deliver On The Promise Of DevOps With Continuous Deployment

    Executive Overview: The Continuous Deployment Playbook

    December 19, 2017Eveline Oehrlich

    Infrastructure and operations (I&O) teams must address today's customers' rising expectations. As application portfolio and infrastructure strategies change, I&O pros must shift to what Forrester calls continuous deployment, which focuses the ops in development and operations (DevOps) on the agility, availability, responsiveness, and quality of the services you deliver. This report outlines how Forrester's continuous deployment playbook helps I&O professionals deliver for their firms' customers. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy. Most recently, we have updated it to reflect our latest research on continuous deployment.

  • For Infrastructure & Operations Professionals

    REPORT: Seven Recommendations For I&O Leaders Driving DevOps In 2018

    December 12, 2017Robert Stroud, Eveline Oehrlich, Chris Gardner, Charles Betz

    Firms like Allstate, Target, and Hyatt Hotels have proven that development and operations (DevOps) is neither a fad nor a privilege of born-digital unicorns. Whether you're just beginning your journey to improved speed and quality or you're well on your way, infrastructure and operations (I&O) leaders can use the seven recommendations in this brief to accelerate your DevOps pursuit in 2018.

  • For Infrastructure & Operations Professionals

    REPORT: Gauge Your Continuous Deployment Maturity

    Assessment: The Continuous Deployment Playbook

    December 7, 2017Robert Stroud, Eveline Oehrlich

    Today's customers demand great experiences, fast. To satisfy them, infrastructure and operations (I&O) leaders and teams must adopt DevOps principles and shift to continuous deployment mode. Use this report's assessment to evaluate your current continuous deployment maturity level and identify key areas for improvement. This report replaces an earlier report titled "How To Deliver Services With Quality, Agility, And Value" that was the assessment report for this playbook before this one. It is completely rewritten based on new research.

  • For Infrastructure & Operations Professionals

    REPORT: I&O Leaders Must Deliver Foundational Technology And Processes For IoT Success

    November 2, 2017Eveline Oehrlich, Michele Pelino

    Internet-of-things (IoT) solutions are revolutionizing digital transformation — firms are deploying IoT-enabled solutions to enhance processes, differentiate products, and transform customer relationships. Line-of-business executives drive IoT solution requirements, but there are specific areas where infrastructure and operations (I&O) teams have a critical role in successful IoT deployment. This report describes key areas where I&O teams must make contributions.

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