Eveline   Oehrlich

Eveline Oehrlich

VP, Research Director Serving Infrastructure & Operations Professionals

Eveline serves Infrastructure & Operations Professionals. Covering business technology (BT) and IT operations and service delivery, her current research focuses on the implementation of best practices around people, processes, and technology to advance BT and IT Operations teams into the age of the customer. Her coverage includes service management from a holistic or partial perspective, including topics such as service portfolio management, technology business management, and many other aspects of BT and IT.

Eveline delivers strategic guidance to Forrester's vendor and end user clients. She helps enterprises manage their networks and systems, define key projects that focus on IT service management, and bridge IT and the lines of business. Eveline has more than 25 years of experience working with IT organizations in the definition and development of service delivery processes and the implementation of service management as a practice inside enterprise organizations.

Previous Work Experience

Eveline came to Forrester from Hewlett-Packard, where she was the director of competitive intelligence and worked across many functional areas, such as marketing, pre-sales, and R&D in the HP Software organization. Prior to her work with HP Software, she worked as an IT consultant inside HP's IT organization.

Education

A native of Germany, Eveline has a master's degree in computer information systems from Colorado State University.

Eveline Oehrlich

VP, Research Director Serving Infrastructure & Operations Professionals

Eveline serves Infrastructure & Operations Professionals. Covering business technology (BT) and IT operations and service delivery, her current research focuses on the implementation of best practices around people, processes, and technology to advance BT and IT Operations teams into the age of the customer. Her coverage includes service management from a holistic or partial perspective, including topics such as service portfolio management, technology business management, and many other aspects of BT and IT.

Eveline delivers strategic guidance to Forrester's vendor and end user clients. She helps enterprises manage their networks and systems, define key projects that focus on IT service management, and bridge IT and the lines of business. Eveline has more than 25 years of experience working with IT organizations in the definition and development of service delivery processes and the implementation of service management as a practice inside enterprise organizations.

Previous Work Experience

Eveline came to Forrester from Hewlett-Packard, where she was the director of competitive intelligence and worked across many functional areas, such as marketing, pre-sales, and R&D in the HP Software organization. Prior to her work with HP Software, she worked as an IT consultant inside HP's IT organization.

Education

A native of Germany, Eveline has a master's degree in computer information systems from Colorado State University.

Eveline Oehrlich's Research

Most RecentMost Popular
  • For Infrastructure & Operations Professionals

    REPORT: I&O Leaders Must Deliver Foundational Technology And Processes For IoT Success

    November 2, 2017Eveline Oehrlich, Michele Pelino

    Internet-of-things (IoT) solutions are revolutionizing digital transformation — firms are deploying IoT-enabled solutions to enhance processes, differentiate products, and transform customer relationships. Line-of-business executives drive IoT solution requirements, but there are specific areas where infrastructure and operations (I&O) teams have a critical role in successful IoT deployment. This report describes key areas where I&O teams must make contributions.

  • For Infrastructure & Operations Professionals

    REPORT: The New Micro Focus Must Deliver In Three Areas

    What HPE Software's Spin-Merge Into Micro Focus Means For I&O Leaders

    September 1, 2017Eveline Oehrlich

    As of September 1, 2017, Hewlett Packard Enterprise (HPE) completed the spin-merge of a significant portion of its software assets with Micro Focus to create the world's seventh-largest software company. In this brief, Forrester lays out the two areas that will determine the new firm's success — development and operations (DevOps) automation and enterprise service management (ESM) — and crystallizes the three demands that I&O leaders must make of the new Micro Focus.

  • For Infrastructure & Operations Professionals

    REPORT: Vendor Landscape: Cognitive Operations

    Cognitive Ops Is The AI Version Of IT Ops Management And Application Performance Management

    August 25, 2017Eveline Oehrlich, Mike Gualtieri, Milan Hanson

    Technology has grown too much and too quickly for humans to monitor and operate it effectively. While computer-assisted analytics helps firms react to and resolve problems faster, predicting and preventing them is the Holy Grail. Infrastructure and operations (I&O) pros are continuously optimizing back-end and business technology to move their teams toward predicting problems across the vast technology and application landscape. The market is full of vendors offering solutions with predictive capabilities to assist with this transformation; this report tells I&O pros what's out there and what to expect.

  • For Infrastructure & Operations Professionals

    REPORT: Shift APM Left For Better DevOps Performance

    August 23, 2017Eveline Oehrlich, Diego Lo Giudice

    Infrastructure and operations (I&O) pros hear growing murmurs of "Shift application performance management (APM) left," as APM vendors see in development and operations (DevOps) an opportunity to serve a new market: developers. Most of the activities shifting as teams adopt DevOps go from left to right — developers sharing Agile processes and tools with their slow-and-cautious operations counterparts. But for pieces of the life cycle such as testing and APM, shifting left makes sense, too. Ops' expertise at solving problems in production can help dev-and-test produce better code faster.

  • For Professionals

    REPORT: Six Trends That Will Shape DevOps Adoption In 2017 And Beyond

    Benchmarks: The Continuous Deployment Playbook

    August 3, 2017 Robert Stroud, Eveline Oehrlich

    Infrastructure and operations (I&O) organizations are making headway with DevOps adoption. This report highlights six major trends benchmarked from Forrester's Q1 2017 Global DevOps Benchmark Online Survey, which I&O professionals can use to determine which DevOps methods they want to adjust, enhance, or continue to pursue in 2017 and beyond. Forrester reviews and revises this report periodically for continued relevance and accuracy; we are updating it now to reflect our latest survey data on DevOps adoption.

View all of Eveline Oehrlich's Research

Clients Who Work With Eveline Oehrlich Also Work With:

View all related analysts