Why Read This Report
Despite two decades of electronic records management (RM) evolution, fewer than 10% of enterprises admit to high levels of confidence in their approach to the governance of digital information. The RM profession has historically struggled to translate the language and assumptions of the paper paradigm to the ever-changing world of electronic information. Business and technical leaders continue to accelerate the adoption of web, mobile, social, and cloud sources of content, revealing gaps in many traditional RM applications. Enterprise and information architects must put their organizations on a digital-first path in order to gain control over new forms of content and communication. Disruptive forces are coalescing, requiring a transformation in the practices and priorities of RM.