Why Read This
The age of the customer demands that your firm transform into a digital business. Your marketing colleagues are leading this shift, but Forrester finds that they are currently facing numerous delivery challenges, which are prompting the creation of cross-organizational digital teams. But they aren't inviting infrastructure and operations (I&O) to the table. This is confounding because technology management skills are a key requirement. The problem isn't with marketing but with I&O professionals ourselves — we don't make ourselves an attractive business partner because of our current priorities and reputation. But the good news is that you have the power to change this image. To ensure that the new and improved I&O is a key partner in driving your firm's digital business transformation, this report provides you with the knowledge you need to drive tighter collaboration with marketing leaders and I&O, a self-assessment to help you gauge your current relationship's strength and weaknesses, and five examples of how you can highlight your skills to marketing for a deeper and long-lasting partnership.
Tags: Business Process Management (BPM), Business Transformation & Organizational Change Management, Customer Experience Management, Data Warehousing, Digital Business, Enterprise Mobile Devices, Enterprise Mobility, Marketing Organization & Culture, Mobile Apps, Network Management, Networking, Site Optimization