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Forrester: The Technology Generation Gap Is Widening
September 22, 2010


The generation gap of technology adoption between younger and older Americans is widening, spurred on by Gen Y's rapid integration of mobile and social behaviors, according to the largest annual survey of Americans' technology adoption and attitudes by Forrester Research, Inc. (Nasdaq: FORR). "The State Of Consumers And Technology Benchmark 2010" report is a graphical analysis of Forrester's North American Consumer Technographics® Benchmark mail survey of nearly 43,000 consumers in both the US and Canada. Now in its 13th year, the study is the largest and longest-running survey of consumers and technology in the world. With more than 1,450 data points and responses about nearly 500 North American brands, the Benchmark Survey is a valuable resource for Market Research professionals' product planning and go-to-market strategies.

The report provides a generational overview of US consumers' demographics, behaviors, and technology attitudes. Survey results were segmented by Gen Y (ages 18 to 30), Gen X (ages 31 to 44), Younger Boomers (ages 45 to 54), Older Boomers (ages 55 to 65), and Seniors (ages 66 and older). While Americans' adoption of a digital lifestyle continues, Gen Y and Gen X outpace Baby Boomers and Seniors on almost everything technology related.

This year, the rapid rise in mobile adoption is particularly noteworthy. Among Gen Y and Gen X, 23 percent of consumers own a smartphone, while 17 percent of Americans of all ages own one of these devices (up from 11 percent one year ago). Gen Y is particularly mobile savvy: 85 percent of consumers in this demographic regularly send or receive SMS/text messages (compared with 57 percent of all US consumers over the age of 18); 27 percent of Gen Yers access social networks on their mobile devices (compared with 14 percent of all US consumers); and 37 percent of Gen Yers access the mobile Internet (compared with 23 percent of all US consumers).

"The digital attitudes and behaviors that Gen Y and Gen X are cultivating now will follow them as they age and will only be multiplied in the generations that follow them," said Forrester Research Consumer Insights Analyst Jacqueline Anderson. "Gen Y in particular is living and breathing a digital social life. In almost every online or mobile behavior, Gen Y leads the adoption curve. About two-thirds update or maintain a profile on a social networking site, which for them is a way to facilitate all social aspects of their lives."

"On the other hand, Gen X is the master of maximizing the functional benefits of technology. In many activities, Gen Xers closely rival Gen Yers in adoption. For example, both spend about 17 hours online a week. But Gen Xers have mastered the art of using digital tools in a more functional manner, especially if it supports their family's needs," said Anderson.

The Consumer Technographics Benchmark Data Overview Survey was fielded in Q2 2010.

About Consumer Technographics

Forrester Consumer Technographics® is the largest and longest-running survey of technology's impact on consumers. Since 1997, Forrester has surveyed more than 2 million households and individuals worldwide and today provides data and insights on consumers in North America, Europe, Asia Pacific, and Latin America. Marketing and strategy professionals rely on Forrester's Consumer Technographics data for unique insights into how technology affects the way consumers select, purchase, use, and communicate about products and services.


About Forrester Research

Forrester Research, Inc. (Nasdaq: FORR) is an independent research company that provides pragmatic and forward-thinking advice to global leaders in business and technology. Forrester works with professionals in 19 key roles at major companies providing proprietary research, customer insight, consulting, events, and peer-to-peer executive programs. For more than 27 years, Forrester has been making IT, marketing, and technology industry leaders successful every day. For more information, visit www.forrester.com.


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Jon Symons
Director, Media Relations
Forrester Research, Inc.

Tel. +1 617.613.6104
press@forrester.com


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