Why Read This Report
Forrester's FastForward BPM Suite Capabilities Best Practices Self-Assessment defines the critical capabilities necessary for maximizing the value and impact of your BPM suite investment. The framework distills findings from our interviews with 48 user companies, analysis of 27 BPM suite vendor solutions, and insights from discussions with 11 BPM professional services organizations. The framework includes seven sets of capabilities across four categories — comprising 89 best practices. This is an update of a previously published assessment; Forrester reviews and updates it periodically for continued relevance and accuracy.