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Forrester's Forum For Customer Experience Professionals West

Why Good Is Not Good Enough

Thursday, November 6, 2014 - Friday, November 7, 2014Anaheim, CA

Featured Speakers

  • Abby Wilson

    Inaugural and Outgoing Director, The LAB @ OPM , US Office of Personnel Management

  • Adam Pisoni

    Yammer Co-Founder and CVP of Engineering, Microsoft Office Division

  • Barbara Barry

    Design Lead, Student Health and Well-Being for Learning and Life, Center for Innovation, Mayo Clinic

  • Brian S. Kane

    Director of Policy, Performance Management, and Process Re-Engineering, Massachusetts Bay Transportation Authority (MBTA)

  • Jeff Donaldson

    Senior Vice President, GameStop Technology Institute

  • Joan DiMicco

    VP, Digital Customer Experience, Forrester Research

  • Katy Keim

    Chief Marketing Officer & GM, Lithium Social Web

  • Rodney Prezeau

    Senior Vice President, Affluent Client Experience, Charles Schwab

  • Ryan C. Green

    Managing Director Customer Strategy and Development, Southwest Airlines

  • Siqi Chen

    Co-Founder and CEO, Heyday

  • Allegra Burnette

    Principal Analyst

  • John Dalton

    VP, Research Director

  • Megan Burns

    Vice President, Principal Analyst

  • Rick Parrish

    VP, Principal Analyst

Forrester Speakers